Customer Reviews for K&C Surplus
(U-Haul Neighborhood Dealer)

491 reviews

4527 S Texoma Pkwy   Denison, TX 75020

(903) 337-0341

Location Hours

  • Mon-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(903) 337-0341

4527 S Texoma Pkwy
Denison, TX 75020

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Absolutely the best experience we have had. This location is top notch in customer service.

Caron Y. 
Rating:
5.0

The gentleman that helped us he was very nice and willing to help a wonderful person if we ever have to rent a U-Haul ever again we're always going to go to him

ADRIAN C. 
Rating:
3.0

Returned the truck after hours and left the keys in the drop box.

Gerida K. 
Rating:
5.0

Customer did not leave a comment.

CJ S. 
Rating:
5.0

Great place

BRANDON J. 
Rating:
5.0

Customer did not leave a comment.

Jarrod K. 
Rating:
3.0

If you instruct people to call a number to turn in a vehicle, someone needs to be available

TYLER D. 
Rating:
5.0

Customer did not leave a comment.

GINGER P. 
Rating:
3.0

Customer did not leave a comment.

WALTER W. 
Rating:
5.0

Very pleasurable experience. Would recommend renting from this company .

joseph L. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
5.0

Excellent service at this location

Matthew B. 
Rating:
5.0

The owner is very friendly and helpful and tries to please his customers. I recommend him highly.

Larry D. 
Rating:
1.0

first off I called the facility the day before to verify they would be open at 3 they said yes but at 11am the next morning it was converted to a mobile pickup and they closed! I had rented a truck and 4 different dollies none of the dollies were in the truck. called uhaul and had to give you my card info again to reserve dollies at a different location for 9am the next morning a hour after the help I hired was supposed to start. I get to this location at 8:55 no one is there by 9:10 so I call the emergency number on the gate and not only are they closed they don't have any dollies. I spent from 9:15 to 10:45 locating and buying the dollies I needed while I'm paying 5 guys $15 a hour to set and wait on me. I have rented from you guys numerous times but unless uhaul does something more than a $15 voucher it will be the last. I am out a extra $372 because the ball was dropped not once but twice!!!

Mathew S. 
Rating:
4.0

Customer did not leave a comment.

hoang T. 
Rating:
5.0

Our experience was excellent. Was very easy in and out. owner was very accommodating.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE G. 
Rating:
5.0

Have customer inspect the equipment for damages 1st.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
4.0

The weatherstripping on one side of the rear door was half way off. I fixed it when I got home with it. I didn't inspect it before I left the location. I recommend this location because The service and friendliness of the individual at this location was great and the place is easy to access.

Richard H. 
Rating:
1.0

Customer did not leave a comment.

Jackson W. 
Rating:
5.0

Customer did not leave a comment.

susie B. 
Rating:
5.0

Customer did not leave a comment.

Sandra N. 
Rating:
5.0

Everything went fine

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Claire D. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

The gentleman who ran the office was so helpful. He assisted me in every aspect of my rental. I will definitely rent who this location again and again.

Pam M. 
Rating:
4.0

Customer did not leave a comment.

WHITNEY J. 
Rating:
5.0

Only thing I had a problem with was the dolly I paid $10 for was unusable because it was broken, but everything else was great even the service.

Terrence T. 
Rating:
5.0

very accommodating.

JOHN B. 
Rating:
5.0

Easy & Great experience from beginning to end. Thanks so much to K & C Surplus for getting us taken care of - much appreciated!! :)

brittany A. 
Rating:
5.0

Kent was very friendly and helpful. He hooked me up with a really good mover to help me unload. Also did everything possible to get me the best deal

KAREN S. 
Rating:
5.0

None

Charles B. 
Rating:
5.0

Ken is absolutely amazing! His customer service skills are top notch! I always send anyone and everyone to K&C Surplus for all of their uhaul needs!!

Toni S. 
Rating:
5.0

Best place in town.

wayne H. 
Rating:
4.0

Customer did not leave a comment.

HERVE FABRICE K. 
Rating:
5.0

Customer did not leave a comment.

Prabal S. 
Rating:
4.0

The gentleman at this location was very helpful and friendly. He hooked up the trailer for me and made sure it was clean. The only downfall was that the lights on the trailer didn't work because the wires were stripped.

Blayne B. 
Rating:
5.0

Not a thing! Great customer service, fast process to getting on the road, and no problems with equipment.

William C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
1.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

Easy access location. Personal service.

Brian L. 
Rating:
5.0

Arrived early, not expected till next day, still managed to accept the truck from me, no problem.

TERENCE D. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Nils L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

archie T. 
Rating:
4.0

All went well for us.

STEPHEN Y. 
Rating:
5.0

The u haul truck was clean and ready to go when I picked it up. Service was good.

Tina S. 
Rating:
5.0

The folks at K & C are very nice and helpful. It's the only location I use. A+

Clifford C. 
Rating:
5.0

Customer did not leave a comment.

glenn C. 
Rating:
5.0

Customer did not leave a comment.

Jamye C. 
Rating:
5.0

Customer did not leave a comment.

wayne H. 
Rating:
5.0

Excellent customer services!

Eric W. 
Rating:
3.0

Very friendly and knowledgeable owner.

Don D. 
Rating:
5.0

Great customer service!

Gerald S. 
Rating:
5.0

Great customer service. I would recommend this location.

Shelly C. 
Rating:
3.0

Customer did not leave a comment.

frank S. 
Rating:
5.0

The location owner is super friendly and very helpful. He'll even get out to help you ensure your vehicle is loaded correctly and takes the time to explain everything.

Bryant D. 
Rating:
5.0

Excellent customer service.

Jennie D. 
Rating:
5.0

Customer did not leave a comment.

Perry E. 
Rating:
5.0

Customer did not leave a comment.

BRIAN THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Roy C. 
Rating:
5.0

Awesome customer service. Hes always extremely helpful and quick. Great place and great people.

Johnathan H. 
Rating:
3.0

Need to have alternate number

Robert K. 
Rating:
5.0

All Good!!

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Misty S. 
Rating:
5.0

So easy to pick up and drop off rented trailer

VICKIE R. 
Rating:
5.0

All good

DONALD C. 
Rating:
5.0

Good experience, this office was nice, professional and got it done real fast. Will go back to him next time.

ronnie L. 
Rating:
4.0

Customer did not leave a comment.

Melba J. 
Rating:
5.0

Customer did not leave a comment.

Jerl S. 
Rating:
5.0

Had to drive past several others and not my friends I had to hire a driver 50$ Cheers

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Ken P. 
Rating:
5.0

Outstanding service. They hooked up uhaul, checked everything out, all lights, turning signals, break lights. Upon return they unhitched vehicle, said all was good. I have used this location many times and will continue to use them.

michael B. 
Rating:
4.0

Customer did not leave a comment.

D'Ashley E. 
Rating:
5.0

I've used this location 3 times in the last 2 years and I couldn't ask for better service. Always fast and friendly. I plan to NEVER use anybody else

shawn K. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Great guy there at K&C surplus- friendly, simple transaction. Truck worked great and got me moved with ease.

Michael B. 
Rating:
5.0

Kent was great!

Julia S. 
Rating:
5.0

This experience was EXCELLENT. K&C put me on the road in less than 30 minutes. Return and check in was quick as well. Great job!! K&C will be my 1st call next time.

Clifford C. 
Rating:
5.0

Customer did not leave a comment.

Gwen B. 
Rating:
4.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

A very nice owner. Excellent service.

Donald R. 
Rating:
5.0

Always great customer service, and product always ready. Y only complaint is theres ne er any vans available

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Fred L. 
Rating:
3.0

The truck had roaches in it. I had to buy a roach bomb and set it off in the truck to kill the roaches.. disgusting!!!

Brandon B. 
Rating:
5.0

Owner is very friendly and helpful.

Brody D. 
Rating:
5.0

Best rental location in town

Brandon J. 
Rating:
5.0

Everything went very well, thank you.

Shirley S. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

EUGENE R. 
Rating:
5.0

Kent was beyond kind and helpful! Thank you Kent!!

Lisa R. 
No reviews have been submitted for this location.

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