The online pickup process is TERRIBLE! I spent an hour fighting with it before I was finally able to pick up the truck. The website will not allow you to upload pictures during the pickup process, it would constantly get stuck "loading" after taking a photo. I called customer service, waited 15 minutes to talk to someone, only to be hung up on. Called back AGAIN and finally was transferred to an IT technician who informed me that checking in through the website has multiple issues and that you need to use the uhaul app. After installing the app the check-in process FINALLY went through but by that point I was an hour past my scheduled pickup time which made my move an hour late. I will NEVER do the online check-in again and will HIGHLY recommend others to do the same.Dustin K.
Customer Reviews for K&K Truck Trailer Parts Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and easy drop off. In/out in 3 minutes.JOHN C.
1. I ordered a 20' truck. Was not told until pick up you assigned me a 26' truck. Too long for my driveway. Had to park across the street and carry stuff across the street. Really wore me out by end of move. 2. Was called day of rental and told pick up location had changed 22 miles away. At $.99 mi plus fuel that adds up. I was given a $50 credit which helped, but the extra time during the move plus the extra hour round trip to pick up and drop off, I ran out of time and had to rent for another day.Lee V.
Only complaint was the mileage cost to drive there and turn in the truck. Gentleman was very nice, and helpful.WALTER L.
Keep up the good work! I can't complain about my visit.JARVEY G.
Customer did not leave a comment.Stuart S.
I can't complain everything perfectlyAlfred W.
The truck was disgusting on the inside, and sounded like it was going to die at any second. The back had a horrible odor, when we opened it we thought something had died in there. I had already drove to purvis from hattiesburg to get it so I just had to deal with it. Very upset. Very unpleasant experience. Will not recommend.MaryHaylee M.
If you need to call customer service at UHAUL they put you on hold indefinitely till you figure it out yourself. A bit frustrating when things aren't working well and the clock is ticking.Kim L.
i asked for 20 ft truck ended up with 26 ft truck with no explanation just a text telling me I wasn't getting 20 ft truck after I had already confirmed.Robin R.
Customer did not leave a comment.J.R. C.
Customer did not leave a comment.Chris M.
Great customer service, nice, fast and friendly. I would definitely use them again if needed.Nakia A.
The person at my drop off location was extremely helpful and kind in sorting out the mess created at the rental site in Spartanburg SC .Ronda H.
Customer did not leave a comment.Lewis V.
Customer did not leave a comment.Darrell S.
your computer system takes too long to complete all of the required formsLarry M.
Customer did not leave a comment.Robert M.
I was very satisfied.Steven S.
I was supposed to drop off at the UHaul center on Hanson St, they would not answer the phone nor return my calls for 2 whole days. I refused to drop it off next to the street, UHaul had to change my drop off point. UHaul should know who their agents are and be a little more choosy who represents them...Pat S.
Customer did not leave a comment.Doarn M.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.Bryan H.
Customer did not leave a comment.Rene A.
Customer did not leave a comment.Patrece G.
Staff was knowledgeable and friendly.Jeffrey M.
Customer did not leave a comment.Tiffany G.
Customer did not leave a comment.MARK T.
Customer did not leave a comment.Darnell C.
I secured a truck online at a different location, but less than 24 hours before my pick up, Uhaul changed the location to a nearby town. When I got to the location, I found the truck dirty, and the company did not have the 36 moving blankets which I had requested. I was forced to travel to a different Uhaul place and pick up the blankets. Because of these inconveniences, I will not be using Uhaul in the future.David W.
It was a great experience. They added a level of ease to the difficulty of moving.TIMOTHY J.
I requested and paid for a dolly to assist us in our move but did not receive the dolly.Andrea C.
Customer did not leave a comment.donald P.
When I picked up my truck and trailer, they saw the the wire looked worn, they both said it was good! Should they not know their equipment, they said everything was good. When my Son joined us 1 1/2 days after Katie and I left. First thing my Son said as he filled me was the trailer had no brake lights or turning lights. We were in the middle of desserts driving, so no uhaul places. It was very scary during with no break lights or turn signal! I am sure when they check the trailer lights you' ll see it was most likely to be the wiring that both the men said was good. Nancy Kaltenbaugh/ Katie Torrence!!!!katie T.
Customer did not leave a comment.Ron P.
No issues noted. i definitely will use them againJames D.
Customer did not leave a comment.Danny G.
Very professional!Leroy F.
Customer did not leave a comment.ronnie P.
I was called the day before pickup and informed I would have to drive 12 miles out of my way to pick up the van. Really didn't appreciate it since I booked it at least 2 weeks ahead of time. Seems to me you need to work on customer servicetammy C.
Customer did not leave a comment.tina M.
Customer did not leave a comment.Wesley P.
Good location, easy drop off. They were closed, Paperwork in drop box.don P.
Customer did not leave a comment.Shelia M.
Customer did not leave a comment.Kyle R.
Truck had way to much play in wheel for safe driving. Also, check engine light was on.John W.
Very courteousMatthew J.
Customer did not leave a comment.Donna R.
Customer did not leave a comment.Ginger G.
Customer did not leave a comment.kevin M.
Customer did not leave a comment.MIKE B.
Customer did not leave a comment.Gail C.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Pam M.
Customer did not leave a comment.Lisa A.
Customer did not leave a comment.David N.
It was a great and Swift processTamika B.
Customer did not leave a comment.Barbara L.
Customer did not leave a comment.barbara L.
Very friendly staffcarey B.
Great service. Thank you.Pamela P.
Customer did not leave a comment.Marcelino G.
Great service and I would highly recommend this location. Very helpful and informative. Thank you.GREGORY A.
no one was at this site for delivery of the trailer, It was a Saturday. the location is very easy to find and very open, in a field at a business with no fences or gatesscott C.
Customer did not leave a comment.Clyde W.
Customer did not leave a comment.MARLENE L.
Great truck for what it is and a good bunch of guys at K&K.judson B.
Customer did not leave a comment.Janet D.
Customer did not leave a comment.ricky H.
Clean windshieldsJerry P.
I ordered my uhaul from Taylorsville and had to drive to Magee. I then was told to drop off at tire plus in Purvis. When I arrived I was told they no longer have uhaul. I called in to uhaul and she said take it to Hattiesburg as there was no other place. I asked if she would make a note in system as to any mileage or fuel usage as it was another 15 miles. She was very rude and ugly and stated no. I asked for supervisor and she stated she was the boss. She was so ugly and I got so upset and stayed she would be reported. She ended the call and I noticed a uhaul place on my way to Hattiesburg in Purvis. I worked for uhaul many years ago and customer service was always our main goal. I was so mistreated that I don't know if I will ever use you againTheresa S.