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Funmilayo A
Customer Reviews for Kapisa Rugs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the hardest location to find and know one mentioned a head of time this was a rug store. There was no UHAUL drop signs in front of the story on the busy street so the phone says you have reached your destination and there was know UHAUL sign anywhere. I had to park the UHAUL illegally to get out and run down the sidewalk to see if I could find out anything. Luckily, I saw one UHAUL truck from way back in the Alley and ended up driving back there. There was a very small drop box there but the bag door to the rug shop was open so I went in there and the owner told me that was the right spot. He was VERY nice and friendly and helpful. I give him an excellent rating, however, the no signs and confusion on finding this location is why I marked the low marks on the survey. The owner of the rug store was very personable GREAT! YOU need to let people know ahead of time this situation and put a sign in the front of the store at least so folks know.
Paul KThe contact was excellent and super helpful however the location was terrible to find the alley to park in the back. It was not clear at all and had to call several times for help and was very frustrating at the end of a long hot day.
Marc RFriendly and helpful but the location and having it be part of another store makes it a bit chaotic
Michael RThe gentleman who helped me went above and beyond. I was worried about doing mobile check in and he let me call him early morning to walk through the steps. So nice and accommodating!
Britt SThe location is not on western it is in the back and hard to find. I don’t know if place is clean I wasn’t pleased told to stay outside with the truck. I wasn’t pleased because my drop off location was changed by UHaul because my choice of drop off did not have room to accommodate the truck. It was 45 minutes round trip va what would have been 20 minutes just to drop off the truck.
PHILLIP BOwner went above and beyond. He was kind, helpful, and communicated with important updates. Overall an easy and pleasing experience!
Barbara E👍
ABDURAHMAN AVery disappointed that I was charged for an extra day (including insurance) since I was late in returning within the time I estimated. If I had estimated a longer period of time the rate would not have changed.
Michael FThe place didn’t know anything about my reservation. The equipment I ordered (utility dolly and furniture pads) were not in the truck.
Rosemary MHonestly nothing! I had a great experience and I appreciate the service since having local buisness participate helps so much with it being closer to peoples homes!
Marina MOwner was extremely congenial and professional, I will definitely be using again and will highly recommend to others! Thank you again!
JAMES KThe pick-up process was smooth and quick, and Shams was helpful, friendly, and easy to get in contact with. Thank you for the great service!
Martin KEasy fast process, great customer service
Kenan B