Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i will continue using your service more very handy to have you in my naborhood thx
David R
Rating:
5.0
Very friendly and very will to help make our move better.
Marilyn D
Rating:
5.0
Customer did not leave a comment.
REID M
Rating:
5.0
Customer did not leave a comment.
NICHOLAS A
Rating:
4.0
Customer did not leave a comment.
JOSE V
Rating:
4.0
Super friendly and easy to pick up and drop off at this location.
BRUCE J
Rating:
5.0
They did a great job and hooked up the trailer well. Super friendly.
DAVID B
Rating:
5.0
Customer did not leave a comment.
Niklas G
Rating:
5.0
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CHRISTINE K
Rating:
5.0
Just a great experience.
ERIC E
Rating:
5.0
Customer did not leave a comment.
BETTYE H
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER W
Rating:
5.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
Customer did not leave a comment.
ARTHUR C
Rating:
4.0
Customer did not leave a comment.
BUNNY M
Rating:
5.0
Customer did not leave a comment.
CHRISTINE K
Rating:
5.0
Debbie is awesome!
LOU A
Rating:
5.0
staff was very friendly and helpful
RICHARD M
Rating:
3.0
The tung of the dolly is too heavy. Compresses springs of tow car too much.
HELMUT L
Rating:
3.0
Customer did not leave a comment.
David W
Rating:
5.0
24/7 drop off was used. Instructions at gate was very helpful.
GUY P
Rating:
5.0
Customer did not leave a comment.
Lucy B
Rating:
5.0
Karr Doc was great! However, my initial pick up location was to have been in Center Point at 8:30. The 5x8 U-Haul trailer was there, but there was no agent to check me out and no pigtail to connect the lights. I had to make several calls to U Haul to change locations.
HARRY H
Rating:
4.0
Customer did not leave a comment.
MARC L
Rating:
3.0
Customer did not leave a comment.
JOHN B
Rating:
5.0
Customer did not leave a comment.
Ronald K
Rating:
4.0
Customer did not leave a comment.
Richard B
Rating:
5.0
Customer did not leave a comment.
LARRY M
Rating:
5.0
Customer did not leave a comment.
JAMES R
Rating:
5.0
great people & service !!
DANIEL H
Rating:
5.0
Customer did not leave a comment.
THOMAS P
Rating:
3.0
There was nobody at this location to check the trailer out, thus I left the trailer outside the main gate by the side of the road. Anybody could have hooked up to it, and taken the trailer if they wanted. I am not a fan of this return procedure (per the UHaul APP).
GEORGE K
Rating:
1.0
The vehicle had such a strong stench of smoked tobacco that it gave me a headache and made me throw up.
richard m
Rating:
4.0
The pickup was relatively good. The only complain I had was the truck needed to be aligned badly, but overall good experience/.
Aaron W
Rating:
3.0
Customer did not leave a comment.
Ron K
Rating:
5.0
Customer did not leave a comment.
Gary L
Rating:
5.0
Customer did not leave a comment.
Vern M
Rating:
5.0
I loved the 24/7 return.
Phillip L
Rating:
5.0
I tried to book through the app, it’s always easier to just call this location, they are more friendly and knowledgeable than your dispatchers who were giving me a hard time when calling on Thursday.
Joseph M
Rating:
5.0
Great customer service, very efficient! Thank you!
DAVID G
Rating:
5.0
Customer did not leave a comment.
BENJAMIN T
Rating:
5.0
Customer did not leave a comment.
Jon M
Rating:
3.0
Customer did not leave a comment.
Gary S
Rating:
5.0
Customer did not leave a comment.
DAWN S
Rating:
4.0
Customer did not leave a comment.
daniel m
Rating:
1.0
Customer did not leave a comment.
David B
Rating:
3.0
Customer did not leave a comment.
paul j
Rating:
4.0
Customer did not leave a comment.
John K
Rating:
3.0
Customer did not leave a comment.
NORMAN A
Rating:
5.0
The business owners were cordial and helpful. I will rent from them again.
Julia D
Rating:
5.0
Customer did not leave a comment.
BRANDON A
Rating:
5.0
Fast and easy service will be using again
Brandon A
Rating:
5.0
Customer did not leave a comment.
Jeff S
Rating:
4.0
Excellent customer service
Jesse B
Rating:
5.0
It was so easy to do the return of the trailer. Thank you
Rodolfo J
Rating:
5.0
Customer did not leave a comment.
pedro s
Rating:
5.0
Customer did not leave a comment.
George B
Rating:
5.0
My original drop off location was in Centerpoint, Tx. I got there at 2:15 pm and they were closed. Their hours are 10a to 2pm. Crazy for during the week business. The website says they have after hours drop off but they DO NOT. We got there and the fence and gate around the business was locked, so we go to the next U-Haul return location 15 miles away in Comfort Tx. Debbie at Karr Docc was able to check our U-Haul in for us. She was very helpful and efficient.
Mark H
Rating:
5.0
Customer did not leave a comment.
Nicholas J
Rating:
5.0
Customer did not leave a comment.
NICHOLAS J
Rating:
5.0
Customer did not leave a comment.
jose l
Rating:
5.0
I'll be back.
Michael S
Rating:
5.0
Wonderful people I dealt with. Highly recommend
Bobby D
Rating:
4.0
Customer did not leave a comment.
Brian W
Rating:
5.0
Great people too rent from friendly atmosphere!
ethan b
Rating:
5.0
Very nice and accommodating
Sarah D
Rating:
5.0
Customer did not leave a comment.
William K
Rating:
5.0
Excellent customer service throughout the transaction from beginning to end. Thank you for making it easy!
Todd P
Rating:
5.0
Customer did not leave a comment.
Linda D
Rating:
5.0
Hey, the representatives of U-Haul at this location were absolutely wonderful. Went out of their way to meet my every need.!!!
PATRICIA L
Rating:
5.0
Beautiful people. Very helpful. Would do business with them again.
Carol N
Rating:
5.0
The couple there was so friendly and helpful. They are good people!
randall o
Rating:
5.0
Awesome service
lester b
Rating:
5.0
Star player's
JENNIFER N
Rating:
4.0
Customer did not leave a comment.
Kent F
Rating:
5.0
Super friendly staff.
John B
Rating:
2.0
Customer did not leave a comment.
Mark W
Rating:
4.0
Customer did not leave a comment.
Susan E
Rating:
3.0
I wish the drop box was more visible or at least a sign. I didn't speak with anyone when doing it off
Vera T
Rating:
4.0
Customer did not leave a comment.
Thomas F
Rating:
5.0
Don’t judge a book by its cove. Yes, this place looks like a junkyard. There are tons of broken equipment and vehicles everywhere, and many chickens running around. But the woman who helped me was super nice and extremely helpful. There were a few people in line (some upset) and she could have easily been frustrated, but she smiled and kept going. Will definitely go back for a Uhaul if the need arises.
Richard R
Rating:
2.0
She told me their internet was down so she couldn’t check me in and told me to leave trailer beside the road.
Kent C
Rating:
3.0
Customer did not leave a comment.
James H
Rating:
3.0
Better location
Michael M
Rating:
4.0
Customer did not leave a comment.
Michael G
Rating:
5.0
Customer did not leave a comment.
Kenith H
Rating:
5.0
Customer did not leave a comment.
Paula A
Rating:
5.0
Very nice lady.
Christian A
Rating:
5.0
Very nice, accomadating!
MICHAEL F
Rating:
4.0
Customer did not leave a comment.
DEBBY M
Rating:
5.0
Customer did not leave a comment.
Jerome M
Rating:
3.0
Customer did not leave a comment.
SUE R
Rating:
5.0
Customer did not leave a comment.
cynthia F
Rating:
1.0
Customer did not leave a comment.
Terry T
Rating:
1.0
Looked like dropping off at a junk yard - no help even though we arrived during their posted business hours - will not use again
