Customer Reviews for Karren & Co
(U-Haul Neighborhood Dealer)

152 reviews

2189 US Hwy 259 S   Diana, TX 75640

(903) 663-2416

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 1/26/2022: Closed

Services at this Location:

Contact Us

(903) 663-2416

2189 US Hwy 259 S
Diana, TX 75640

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 1/26/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wesley O. 
Rating:
5.0

Customer did not leave a comment.

Brook G. 
Rating:
5.0

Customer did not leave a comment.

Trayon V. 
Rating:
5.0

While the lady has a small lot, we had no trouble parking the trailer. She was professional and punctual on returning the trailer into the data base.

Agnes F. 
Rating:
5.0

Everything worked very well - even changed the contact number with no problem. The lady at pick-up site was very helpful.

betty B. 
Rating:
5.0

Customer did not leave a comment.

Vicki P. 
Rating:
5.0

Customer did not leave a comment.

martin C. 
Rating:
4.0

Customer did not leave a comment.

KYLE P. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
4.0

Customer did not leave a comment.

LAUREN W. 
Rating:
5.0

Customer did not leave a comment.

JAVIER T. 
Rating:
3.0

Internet was horrible. Lady did not seem to know what she was doing. Took almost an hour to rent a small trailer. Contract was supposed to be in my name.. ended up being in my sons. She was really nice just extremely slow and seemed confused most of the time

DAMIAN V. 
Rating:
1.0

This location was 40 minutes out of the way as a drop off location when i had a u-haul location next door to my hotel. District management was not flexible to my request.

Terrence B. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
3.0

I did not have all the equipment in the truck for my rental. My dolly and blankets were left off. I have since been credited for the charges, but it did make moving harder.

Evan V. 
Rating:
3.0

Customer did not leave a comment.

FRED S. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

haley N. 
Rating:
5.0

Why is 2000 model Ford sport utility not reliable to tow a small trailer. Have heavy duty hitch and haul camper yet cant rent a trailer? What's up with that bullshit. Why I could not rent from longview store. I had to lie and say was a 1/2 ton f150 to rent trailer. 3 times now have rented and had to lie. Fix it. Dont continue with discrimination

ROGER M. 
Rating:
5.0

Karen...the store keeper is uneducated on how to process a deposit refund.

MAUREEN K. 
Rating:
5.0

Customer did not leave a comment.

Tommy P. 
Rating:
4.0

Need a little more room for picking up and dropping off equipment.

Alfred T. 
Rating:
5.0

Customer did not leave a comment.

Jackie S. 
Rating:
3.0

Customer did not leave a comment.

joahation B. 
Rating:
5.0

My husband has a commercial license and drives different trucks. He complimented how smooth riding and easy handling this truck drove.

james W. 
Rating:
5.0

Customer did not leave a comment.

Hannah A. 
Rating:
5.0

Customer did not leave a comment.

Debbie N. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Customer did not leave a comment.

amy M. 
Rating:
5.0

Customer did not leave a comment.

Anna B. 
Rating:
5.0

Wobderful experience everything i needed and great customer service. The internet link is slow so please do enjoy looking around the establishment and purchase some hidden ??! My wife found something great for a great deal. Michael G.

Michael G. 
Rating:
1.0

The bitch that runs the place has a shithole attitude. she is no help and said that we deserved to get the Corona virus.

brandon S. 
Rating:
5.0

Mary Ann the store owner was absolutely amazing we can't Thank her enough for taking such Great care of us. Uhaul your 24/7 after hours business needs work we sat on hold 3 different times for over 20 minutes for help when your system wouldn't work. Never did get through to you support team. Thank you again Ms. Mary Ann!

Chris M. 
Rating:
5.0

She was delightful and helpful.

Omega I. 
Rating:
5.0

Just keep doing what your doing! Friendly service and well mantained u hauls!!

rose H. 
Rating:
5.0

The best! MaryAnn was so polite and helpful. Will do business again for sure.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Rena S. 
Rating:
4.0

Customer did not leave a comment.

Misty H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
2.0

We returned after hours. I will not do that again. No phone reception or internet, so I couldn't do self return. I called uhaul to let them know and ask questions. Long wait on the phone. We were charged an extra day. I had to call UHaul again. Thankfully they said they would remove the charge.

TINA P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

brad B. 
Rating:
5.0

The trailer had a non functioning light.

Brandon W. 
Rating:
4.0

Didnt have the dolly I requested pretty sure I still got charged for it

Garrett T. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
4.0

lKaren and co. did an outstanding job despite problems with Uhaul site. The main problem I have is with Uhaul itself. Local Gilmer,Tx. dealer was going to pick trailer up and bring it to Gilmer. This would have saved me time and travel. However, Uhaul told him not to worry with it, let the customer go get it. That was not cool. When the dealer tries to go the extra mile for the customer, the co. should support him and recognize his effort.

lynn W. 
Rating:
5.0

We arrived to pick up the Truck. We met a very helpful and friendly lady, Ann! It didn't take long and we were off. The truck drove great. The drop off was easy. Best experience over the years of using Uhaul.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

jackson J. 
Rating:
1.0

Customer did not leave a comment.

beth S. 
Rating:
3.0

The 24/7 pick did not work properly. Then I was on hold for 30 minutes trying to get the code to get the keys. I started my move with a 2 hour delay.

Eric H. 
Rating:
5.0

I have felt with alot of moving truck companies..and I must say this experience was one of the best..the lady at your Diana Texas location does a exceptional Job..she's friendly and a joy to work with and talk to.

linda S. 
Rating:
1.0

I need someone to call me to give me a refund on $140 that was charged to my card for insurance. I would have NEVER agreed to pay that. I only drove the truck let that a total of 6 mile. I used the truck for storage on my yard while my home had new carpet installed. All this was explained to the lady I rented the truck from. I have no idea how I got charged $140 for insurance. That is half as much as the truck rental. My number again is 850-896-2736

brad A. 
Rating:
1.0

The person at this location chastised my self and my spouse because the truck would have been late....on the 9th. But afyer i reviewed my contract it was due on the 10th. And I was very upset at the attitude and lack of customer service the lady had. I will definitely inform my co-workers and friends and family not stay away from the Diana location.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Jerry A. 
Rating:
2.0

Lady was beyond rude and it took her an hour to complete paperwork because she had to keep doing it over and over and over because she did not know what she was doing.

Ramona S. 
Rating:
5.0

We really like working with the owner--she is very friendly and conscientious.

amanda L. 
Rating:
5.0

She's a wonderful lady. Loved the experience

Tiffany P. 
Rating:
5.0

jacks

james H. 
Rating:
4.0

Customer did not leave a comment.

MARY C. 
Rating:
2.0

Customer did not leave a comment.

amanda A. 
Rating:
5.0

Customer did not leave a comment.

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

dennis M. 
Rating:
5.0

Customer did not leave a comment.

Donna L. 
Rating:
5.0

A+

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

esmeralda R. 
Rating:
5.0

Customer did not leave a comment.

Virgil M. 
Rating:
5.0

Appreciated the ability to return the item via my cell phone since the location was not open when I arrived.

Darrell S. 
Rating:
3.0

Customer did not leave a comment.

Christopher C. 
Rating:
4.0

Customer did not leave a comment.

michelle C. 
Rating:
4.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Nothing I was very pleased with my rental

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Marcus B. 
Rating:
5.0

Customer did not leave a comment.

laurie G. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
4.0

Customer did not leave a comment.

RON H. 
Rating:
3.0

Na

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

linda T. 
Rating:
5.0

Best UHaul pickup experience by far! She was so kind and helpful.

Albert G. 
Rating:
4.0

Customer did not leave a comment.

jimmy H. 
Rating:
5.0

Customer did not leave a comment.

mike C. 
Rating:
5.0

Very helpful and was actually at the office early waiting for us.

Dwyras B. 
Rating:
4.0

Customer did not leave a comment.

rusty B. 
Rating:
3.0

It took an hour to check out I guess because I didn't have a reservation.

PEGGY S. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

The lady explained the check in list and gave me a copy of my rental return check in.

DEBORAH B. 
Rating:
3.0

The lady who assisted me was very kind.

Andrew B. 
Rating:
2.0

did not put all pads in truck had to go back and get. the dollie i got was bad and was told to go to longview center and get one.

george M. 
Rating:
3.0

This location was 15 miles away from the location I requested. I was only given 30 extra miles. When I dropped the truck off, I was told that I could have been given more miles. I would like to see some min.. consistency across locations. Especially for one way - long distance (200+) miles.

Donald B. 
Rating:
5.0

I was in and out with the trailer in about 20 minutes. The lady there was very helpful, even helped me attach it to the truck. This was my 2nd time to use this location, will use again.

James M. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND L. 
Rating:
1.0

Have dome one who is a people person being deaf is hard enough without people be rude

RAELLYNN M. 
Rating:
5.0

I made reservations through 800 #... Took 30 minutes... She repeated everything back to me correctly. However, when I went to pick up the truck, the only thing correct on my reservation was my name! Very frustrating, however, the kind woman at the pick up location was very helpful & accommodating... Made a few amends for the 'hassle '. If I need a uhaul again, I will just go to her directly. She was not the person who 'helped' me with the original reservation request. Just wanted to make that very clear.

Sharon S. 
Rating:
1.0

First of all she needs a man at her place to hook up these trailers. We have to hook them up our self. I explain to her that I had cracked two ribs last weekend and she did not care. I also as her if their was a man their to hook up the trailer and her words to me was "who needs a man". Well I understand why she said that because you have to hook up your own trailer. this is the 1st time I have ever been treated that way. No wonder why she has the most trailers setting on her lot. I had heard bad thing about her but did not think she was that bad but she is. I hurt my ribs more tugging on that trailer trying to get it hooked up. if she can not hook up these trailer by her self then she needs someone at her location that can. Sorry treatment that I recd.

SHERA B. 
Rating:
3.0

Customer did not leave a comment.

troy Y. 
No reviews have been submitted for this location.

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