Be more responsive to the customer or have an agent at the location. Pay attention to the actual reservation forms. I ordered a dolly and instead got furniture pads. I didn't use them but still got charged for them.
Marek K
Customer Reviews for Kayos Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I booked the U-Haul online simple enough. It told me I could pick it up by 8:00 AM from what appeared to be a convenience store by the name. I show up at 8:30 and the location is locked, lights are off. I tried to do the registration online with the U-Haul system, hoping somebody would show up soon. While the registration system didn’t work either it kept asking for a personal reference for them to call. I put my wife down and her phone number is one digit different than mine. Well the U-Haul system could not figure this out and kept telling me it was the same number as mine. I logged out and back in three times. Same issue each time. While standing in a 90° black top asphalt parking lot I finally am able to reach a U-Haul representative online. She was nice and tried to help me by calling the representative that owns this trashy store that also parent sees U-Haul. She called me back and said no one speaks English there, please bear with me. Long story short, I stood in a parking lot for 45 minutes while U-Haul back off scramble to figure out what to do. I finally got a key to an old truck that worked fine and got the job done. When I returned the vehicle, there was a lady in the store that spoke zero English. I can promise you I will never Rent from this location again possibly never a U-Haul since clearly their vendor vetting is zero.
John RFix lock on lick box #2. Was very difficult to open and required 10 attempts with customer service on the line to open it. You shouldn’t have to shake a rattle it to open it. Spent an extra 20 mins trying to pick up truck. TPS light came on showing left tire low/no pressure. Very nerve racking as I was trying to drop off a load of furniture.
Brian S