Customer did not leave a comment.JOHN H.
Customer Reviews for S & A Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent.Neal H.
Customer did not leave a comment.Stewart H.
great bunch of guys don,t know if you could make it any better thank you all. SMcSam M.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Nicky W.
They didn't have a truck at one location so they moved into another and I had two trucks reserved so no one could figure out what to do. So they transferred me to 24/7 people and was on hold for 44 minutes. The back of truck was dirty there was trash in the cab, there were several dents all over truck that weren't on the pics. I didn't have time to dispute them all since I was already 2 hours behind just trying to check the truck out. Horrible horrible experience.ERIC B.
Great job from start to finish!!Wade S.
Did not receive dolly or blankets that were charged. Have tried multiple times for refund and have not received.Meg O.
Customer did not leave a comment.William S.
Guys at the desk were very friendly.David K.
Customer did not leave a comment.Lexie D.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.RANDALL W.
Customer did not leave a comment.CHRISTIE V.
Satisfied with everyone involved, not happy at uhaul fuel policy, when I picked up truck gauge was on 1/4 tank.. Filled up to 3/4 tank my gas was $90 and asked to be reimbursed for the$45 worth of fuel... They would not refund me so I'm out an extra $45 🥴ELIZABETH G.
Dirty greazy floor, and trailer leaks in the cielingChristopher B.
Guarantee to have a truck at least a few days ahead of date of planned use.Leroy D.
had so many problems with the pick up and drop off the app wasnt working rightPatrick M.
Facility was not professional but I was only concerned about dependable equipment being available- There were no near by locations that had the 6x12 enclosed trailer-GREGORY B.
Unfortunately I won't recommend Uhaul to anyone.Gregory M.
Trailer had issues Scissor jack damaged /gears stripped out Trailer brakes not working Trailer unsafeJACOB A.
Customer did not leave a comment.Sam M.
Customer did not leave a comment.Sarah W.
Quick processing and kind staff.JAMES B.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.SAM S.
Customer did not leave a comment.JOHN F.
Customer did not leave a comment.Loretta E.
Friendly service. Very nice.larry T.
Customer did not leave a comment.Lee S.
Customer did not leave a comment.Jacob C.
Slight smell of smokematthew B.
Customer did not leave a comment.Linda M.
Customer did not leave a comment.robert J.
Customer did not leave a comment.DAVID G.
I drop off after hourCARRIE M.
Everything went perfect.Marsha W.
Customer did not leave a comment.Dennis L.
Dirty cab. Smelled like smoke. Try to report the problem on the app but it kept crashing.Brad N.
Customer did not leave a comment.DOUGLAS W C.
Customer did not leave a comment.Randy G.
Customer did not leave a comment.Richard J.
Customer did not leave a comment.PEGGY W.
Customer did not leave a comment.Shannon D.
The gentleman running the computer was very nice and knowledgable. I got to the building two minutes before closing and he stayed open late on a holiday weekend, so I could get the much needed trailer.TODD D.
Customer did not leave a comment.Timothy G.
Customer did not leave a comment.Brendan C.
Customer did not leave a comment.Daloy V.
Tommy gates placed on some trucks would be helpful.Richard J.
Hard to find door, parking lot had almost no room to park the trailer, worker "didnt know the trailer was coming". I was not texted like he said I would be.Brock R.
Customer did not leave a comment.Frank K.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.David H.
U-Haul website didn't work, sat in parking lot for over an hour and a half trying to complete online pickup. Truck was available but had no way to get key. The customer service was very good and got me into truck. U-Haul website sucks! Customer service and pickup area very good!Stephen D.
Customer did not leave a comment.Evelyn K.
Customer did not leave a comment.Steve V.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.Linda R.
on top of it.brett E.
Customer did not leave a comment.Mark B.
The truck ran ok, but it didn't sound like it would hold together. The office was messy and not very neat or clean.Linda R.
Customer did not leave a comment.James O.
Customer did not leave a comment.Selena H.
Customer did not leave a comment.Brandon M.
We had to go through all the reservation questions 4 times. We ended up not getting the size truck we reserved or the furniture pads we reserved. Called U-Haul many times and were told repeatedly it was our fault.Dhananjaya R.
Employe not very friendly, they didn't check all the lights on the trailer.Madison B.
It would have been nice to have more than a quarter tank of gas to start, but it was not a big deal.Nicholas F.
Figure out how to lower the price per mile, I spent $150 between the rental and filling it with gas. I will buy my own trailer and a receiver hitch instead of ever renting from Uhaul again and I'll save moneyMason S.
Customer did not leave a comment.jill R.
Customer did not leave a comment.Terrie L.
Trailer was aged, but served the purpose.Melinda W.
The 5 x 9 trailer did not travel well behind my pick up I think there was an issue with the tongue on the trailer, I had a blowout on the left for Tire halfway to my destination. Your people need to look at their equipment a little bit closer and if it needs to be replace replaced you need to do it other than that I had a good experienceThomas L.
Customer did not leave a comment.Peter S.
Customer did not leave a comment.Linda W.
did not explain the cost of renting at all, one way versus in town. Trailer had a bearing cap missing when I picked it up and didn't notice until later.James F.
Customer did not leave a comment.Jonathan S.
Staff were very helpful and hooked up the trailer for us.Mary L.
Customer did not leave a comment.Scott C.
I initially called for a 20ft truck to the KB Auto location. I was told everything was good to go to have the truck on Saturday but over weekend after made reservation I realized would need additional day of sunday. I called KB Auto back and he indicated my reservation was never submitted and already had another person getting a truck that day. He indicated he had taken care of everything and would have truck for me on the sat and sunday, no problem. On Thursday that week (we were moving that sat/sun) I was called and told there was no truck available. They was able to get me a truck in pella but the price went up from 39.95/day with 1.09 per mile to 178.00 since it was going from a round trip to a one way. The miles between locations of the houses moving was only 4 miles and KB Auto was within the route of travel, so this change was a large increase in the cost to me. I called into the traffic department in des moines and talked to Gina. She was very rude and unhelpful! Between the locations and the traffic department I was getting different answers from everyone as to what the cost would be and if I even had a truck or not. I ended up talking to Bob at The Lucky Fin in Pella the next morning and he helped to get everything straighten out. I was told it would be 178.00 in cost, they were giving me 50 miles free and would give me a 50.00 rebate. This got cost back down to what expected so agreed to the change. He had told me the reservation was for 3 days so I would need to turn in the truck in Osky by Tuesday at 11. We did the move and had a couple items left to go get and was going to get on Monday since Bob had indicated I had the truck till Tuesday. I received a call from UHaul Monday slightly before 11. They then told me the truck was due back on Monday by 11 and to turn the truck into KB Auto. Even though this was different than what I had been informed by Bob, I went and turned in the truck. If I had been told the correct information I would have gotten the rest of my move done sooner, so was very frustrated that I had once again been told something incorrect within the process with UHaul. I also was frustrated because KB Auto was within the drive from locations moving and they had a 20ft truck sitting at the lot the whole weekend, so not sure why I even had to deal with this frustrating when there evidently was a truck available at the location I had originally put my reservation in with. I have now had the charge for the UHaul rental hit my account, and was charged around 195 plus an additional 10. I also have not received the 50.00 rebate to the cost. I do not have any documentation that explains why more than 178 was charged. The only item I have in my email shows the 10 that was added later and it appears that may be fuel cost. No one has called me to explain, so I called the traffic department in Des Moines IA and talked to Gina. Again, she was very rude and unhelpful. She told me I was being charged more for not dropping the vehicAmanda N.
Personnel was slightly rudeKenneth L.
Customer did not leave a comment.Melody P.
Customer did not leave a comment.Chad F.
The only issue I have with KB is that I was told that they would call me to arrange a pickup time. That did not happen. I had to call them. BUT this whole process was completely screwed up! I made the reservation 25 days in advance. 3 days before the pickup, on a Friday, no less, U-Haul informs me there are no dollies within 70 miles of Des Moines! I ended up driving 156 miles round trip the opposite direction to get one. U-Haul, your process is PATHETIC! I definitely have a bad taste of your "Nationwide" company.Mike B.
not a thing. People were very pleasant.William M.
Customer did not leave a comment.GENE F.
Customer did not leave a comment.micheal S.
Could only have the truck for 20 hours instead of 24 hours. There was no truck in the town I live in so had to drive and pay for 70 miles instead Of the 5 miles or less I would have used. Not happy about that and the extra $45.00 for Milledge plus the $40.00 in gas to fill it up. Just took me by surprise the extra fees.jinny P.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.RAY G.
Well done. Very friendly and professional.Rodney S.
Very easy to pick up, good experienceJeneane S.
Great customer service. Central location. Definitely recommend this location.Elizabeth S.
Don't like guessing on gas amount. Probably lost $20.00 at least on amount of gas left in tank.Laurie M.
The overall experience is always great with this location! My only suggestion was that I wasn't aware of the new return process through uhaul.com, and it would have been great to receive a heads up on this update when I checked in, especially since it was so cold out.Heather C.
Customer did not leave a comment.Joe B.
I a previous UHaul renting of multiple trucks of all sizes I did not get what I expected. This truck did not have a ramp. I have rented at least two 10ft trucks in the pasted and they always had a ramp and I expected it this time. There was no obvious way to indicated that I needed a ramp if there was it needs to be more obvious. It is not fair to me as a customer to have different trucks of the same size equipped differently. As this trucks had low mileage it is apparently new. I sincerely hope this is not a cost saving move by the corporate as the expense of the customer.Michael P.