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Rachel B
Customer Reviews for KC Hammonds Building Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ken was awesome, he was easy to work with and very helpful. Thank you Ken!
Mindy BWell run and efficient.
RICHRD RThe app needs works. Way too long to pickup trucks.
Thomas MDropped off truck unannounced on a Sunday and Ken happened to be there......took care of business in a very helpful way....thanks Ken!
JAMES CI thought the process was smooth. The owner at the Sterling location was great and he seems to be a hard work. You can’t find people like that often.
SCOTT CVery friendly and helpful!
Tim AThe mileage between the two locations is more than I was allotted and I was charged for overage on the miles.
Allen KEverything was fine. Can’t think of anything to change. Just so glad there was a truck available at this location. Thank you.
Laurel HEverything was great all the equipment that I needed was there and ready when I arrived.
Steven DKen was wonderful to work with!!
Stacy FGreat experience!
Donald TLocation was not in service as stated before closing time. I was forced to do an online check in for the truck and trailer.
Rory HI had a little trouble opening the box with the key in it. Maybe some instructions on how to open it after you get the code
David RI would recommend the location for convenience, the man who helped me was professional, and helpful. The building itself, left a lot to be desired! Not a clean, or inviting location.
Nicola SThe mobile pick up gets frustrating when the website doesn’t work correctly.
Adam SService was great. Very pleasant and helpful.
David HJim was extremely professional and easy to work with.
Brian TThe office was smoky and a mess. Very odd hours, definately a part time business and no moving supplies. The gentleman though was very nice and helpful.
Thomas WInside of truck cab was left dirty, no dolly which I paid for. And the gas was barely over a 1/4 of a tank when I took it.
David MKC Hammonds is very professional and easy to work with.
James Whours of availability, cleanliness
TANYA MThe gentleman was very kind, but the office space was very cluttered and dirty with an odd smell. The gentleman behind the counter was also very dirty and unkempt in appearance. This made for an unprofessional interaction
KEARA BThis is my first time ever renting a uhaul and I have to say that it was a great experience. Staff was friendly and very attentive. Answered all of my questions and was very helpful upon returning the uhaul. Highly recommend!
Paula WPiss poor
Stephen BOnline site is terrible we had many issues with it for pick up and drop off and there was another couple there having same problems between us and the other couple we had hours of phone calls on hold and trying to figure out the app
Joseph JExplain the mobile check in and out is still a lengthy multi step process that is susceptible to technical difficulties that may negatively impact you if you have specific times constraints. It is not full proof. Wait times for automated assistance is excessive.
Ken CEvery thing was good, except for the ramp tailgate was twiquid and the pin wouldn't line up to lock the ramp on both sides. The man working there was very helpful and he reminded me of Johnny cash, so that was cool. Everything pretty much whent excellent and I will definitely come back. Thanks
MATTHEW WAwesome guy and got me in and out very quickly.
DYLAN HCheck in was perfect and quick. Everything went smoothly and the owner was wonderful.
Maria DThe guy who helped us hook up the trailer and get us on the road. Not a lot of things move fast in a small town but this guy got us going. Thank you!
Jeremy GMake the location more appealing to the eye.
Rayford HKen was a tremendous help and very polite. His location was clean and well organized. Will definitely use again.
James BEasy to pick up
Michael GThe location and the man I dealt with was great. It was the fact that none of the company representatives informed me that if you pay cash you get charged more which meant that i didn't have enough money. Mind you I asked the representative if it was okay to pay with cash and she said yes but didnt inform me I was to pay a little less than double the average price. Didnt know I would ever be punished for using cash even though my credit card was on file for "insurance " never been more mad in my life
catherine foverall great experience. Had everything we needed. Will definately use again.
Al B