Customer Reviews for Keep it Clean Total Detailing
(U-Haul Neighborhood Dealer)

179 reviews

132 Modular Dr   Statesville, NC 28625

(704) 253-4673

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: 2 pm - 6 pm

Services at this Location:

Contact Us

(704) 253-4673

132 Modular Dr
Statesville, NC 28625

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: 2 pm - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Britteny H. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
1.0

The facility was a complete mess. I was asked to enter the establishment to complete rental forms but made attendant come outside on porch to process forms . The place smelt of cat an dog Pooh, it was nasty, someone needs to check it out. Never will I nor suggest anyone go there to rent. Keep It Clean Total Detailing is a disgusting title for this place.

David W. 
Rating:
5.0

Best Uhaul location I have been to. Great customer service.

morgan R. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Truck was making a noise but the guy at the desk said it was ok. The truck used 81.00 of gas to go 121 miles. That is way out of line with normal.

Allen R. 
Rating:
4.0

Customer did not leave a comment.

Matthew B. 
Rating:
3.0

Customer did not leave a comment.

Sandra R. 
Rating:
2.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

Excellent help and assistance

Lourdes M. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
1.0

I filled up the tank to exactly the where it was before returning. even took a picture of the gas gauge. the person accepting the truck asked me to leave it and didn't even bother to check anything. after returning the truck there was a charge for three gallons of gas at 5.75 per gallon. how did he calculate 3 gallons. didn't even feel like talking to him as he is not the kind of person one can reason with. Just disgusting! people sinking to any lows to scam a buck.

Chinthaka L. 
Rating:
1.0

Provide the truck at the location that I rented instead of making me drive two hours and take off work because your system screwed up

Jerry J. 
Rating:
2.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

Lee F. 
Rating:
5.0

Customer did not leave a comment.

Lexus H. 
Rating:
5.0

My experience with this company was great. I could not find anything to say badly about them they are a set of understanding people. Great service!!

Ivy S. 
Rating:
1.0

This location is super messy and very dirty. The persons working there were very inefficient as it took forever to get the truck checked out. Uhaul should do an inspection of this facility and either fix it or close it. The worst uhaul location I have ever been in and I have rented quite a number over the years.

William R. 
Rating:
5.0

A very friendly and helpful experience

Rhonda H. 
Rating:
5.0

Customer did not leave a comment.

KATHYLEE M. 
Rating:
1.0

I was moved from the original location that I scheduled without a warning. I had to drive an additional 30 minutes to go pick up my truck. Also, this place is fairly unclean.

Connor L. 
Rating:
5.0

Customer did not leave a comment.

LATOYA H. 
Rating:
4.0

Drop off was in a field, with the office/home located behind it. The manager came out to meet us and was very friendly and easygoing. Check in was super easy.

GEORGEFREDERICK M. 
Rating:
3.0

Na

Gina B. 
Rating:
4.0

Customer did not leave a comment.

Patti W. 
Rating:
5.0

Customer did not leave a comment.

Shauna S. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Jeff was nice and he helped me with my moving needs will go back for all my moving needs in the furture

JACOB C. 
Rating:
1.0

Customer did not leave a comment.

Allison G. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

The owner of the establishment was awesome! His name is jeff!

Joseph H. 
Rating:
5.0

Great folks to do business with. Very down to earth and friendly!

Meg H. 
Rating:
1.0

I had to change the babies diaper that was sagging and nasty and his kids were fighting. The little girl was being very nasty to the other child. He couldn't get my reservation done due to having to tend to the kids fighting. Not a very good business environment. If he sees this, you need to bust the youngest kids butt. I feel bad for the oldest daughter.

Lori B. 
Rating:
5.0

Customer did not leave a comment.

Amilkar M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL Y. 
Rating:
1.0

Read earlier assessment!

Sandy S. 
Rating:
5.0

Drop off at this location was pleasant, however the original drop off sight 2329 Davie ave. Statesville NC was a nightmare, the man who runs it was rude and should not represent your company, he told us in part to F off

Bill A. 
Rating:
5.0

Return location AMAZING!!!!

Heather C. 
Rating:
5.0

very nice and helpful

KEN F. 
Rating:
5.0

Customer did not leave a comment.

dale H. 
Rating:
5.0

AAA+++++++++++++++++++++++++++

RAY W. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Super as always!!!

KEN F. 
Rating:
5.0

Always great with these folks

KEN F. 
Rating:
5.0

JEFF AND JENNIFER TREATED US LIKE FAMILY I WILL NEVER USE A DIFFERENT LOT AGAIN I'LL BE A LIFETIME CUSTOMER THANK YOU GUYS SO MUCH

DANEL L. 
Rating:
3.0

Customer did not leave a comment.

travis H. 
Rating:
4.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Very satisfied 10 Stars service...

VICTOR W. 
Rating:
5.0

Customer did not leave a comment.

KEN F. 
Rating:
3.0

Employees should wear masks during the pandemic. The office is cluttered and doesn't look very professional. That being said, I got what I needed quickly and very conveniently and would use them again.

ALLEN E. 
Rating:
5.0

Customer did not leave a comment.

Michele M. 
Rating:
3.0

Customer did not leave a comment.

Grant E. 
Rating:
5.0

Gas leak from Uhaul

Tonya T. 
Rating:
2.0

The man who runs the place was nice and assured us just handing off the keys was fine without doing anything else which we thought was odd. Then sure enough instead of showing us as checked in at 9:10a when we were there, U-Haul corporate called me asking when we'd return the truck in the afternoon, then I called the drop off location and asked the man and he assured me it was no problem and he'd correct it. Then the next morning we've been charged an extra day because he put that we checked in at 2:45am. Just a lot of trouble between pick up and drop off with u haul. Will likely go with another company to have a more streamlined experience.

TYLER J. 
Rating:
5.0

Great service! Friendly and well prepared

Treon A. 
Rating:
2.0

The people who helped me were very friendly and helpful. The office was a mess and not very professional.

Diane E. 
Rating:
4.0

Customer did not leave a comment.

LESLIE M. 
Rating:
5.0

Great service and helped us out with a last minute need.

Sarah W. 
Rating:
4.0

Customer did not leave a comment.

Tristan C. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
1.0

Truck had old rugs in the passenger seat with dog poop on them. Rented on a Sunday around 2pm and ask what time we needed to rent on Tuesday (the day we were moving) I was told as long as it was before 9pm I wouldn't be charged any extra. Jeff charged us for another day and blamed on Uhaul corporate. Very unprofessional. I wouldn't recommend renting from this place. Check out took 1 hour. Machine wouldn't take my 1st card which I just used and was accepted. Gave another card which he took another picture of. Just a very uneasy feeling the entire time.

Amy L. 
Rating:
3.0

Easy to return however dirty and awkward inside. Was told to call the 800 number regarding problems rather than help in person.

Connie Y. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Nothing

Mary M. 
Rating:
5.0

I was well pleased with the service.

Mary M. 
Rating:
5.0

excellent customer service

Sheri S. 
Rating:
4.0

The was extremely helpful and professional, Thanks for excellent service.

Rodney J. 
Rating:
5.0

Nothing that I seen. Thanks

Randall B. 
Rating:
5.0

Everything was great

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

Labreia W. 
Rating:
5.0

Have more signage to show where to park and come to the office

Christopher H. 
Rating:
5.0

Only thing wrong is i was charged 2217.58 for a 800 dollar bill

Tim M. 
Rating:
2.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
3.0

Box tuck had not been swept out. Leaves and cigarette butts On floor. Guarantee you if I had turned it in like that I would have been charged cleaning fee.

Mona R. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
3.0

Again I was told he was going to make sure i received my 25.00 credit. he didn't do anything. and when i called back he said he couldn't do anything. Why tell me you can when you can't?

MELISSA A. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

ALLRN CRANLSHAW C. 
Rating:
3.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Service was fast and friendly. No hassles and no up-sale harassment.

Laurel C. 
Rating:
5.0

Drop off was in a corn field. Had a line of 26' trucks. EZ to park in field by lane. It was closed. We did self drop, but still had to call return in because we couldn't access all screens to ck in. It worked out ok. Uhaul drop was 0.9 mi from new house.

Patrick M. 
Rating:
2.0

This wasn't even the place we were supposed to pick up the trailer they called the day before and changed location and time. It was a shed in a field

Richard S. 
Rating:
5.0

Customer did not leave a comment.

jill S. 
Rating:
5.0

Jeff and his wife were wonderful!

Rocio M. 
Rating:
3.0

Customer did not leave a comment.

Baxter H. 
Rating:
5.0

Everyone was nice.

Jackie H. 
Rating:
5.0

They are so nice , and I would use them again. 5 star

KAREN M. 
Rating:
4.0

Very nice, friendly and pleasant service.

Diane C. 
Rating:
5.0

The gentleman was more than freindly and very helpful

nora G. 
Rating:
3.0

Customer did not leave a comment.

jill S. 
Rating:
5.0

Excellent service. Truck was waiting on us with the car hauler already hooked up to the truck. I would definitely recommend this uhaul facility.

Stephen C. 
Rating:
3.0

Customer did not leave a comment.

GREG L. 
Rating:
5.0

Blake at uhaul Statesville is great.

Robbin B. 
Rating:
3.0

Customer did not leave a comment.

Guilford J. 
Rating:
5.0

Customer did not leave a comment.

Shelia I. 
Rating:
1.0

Never recommend this location or Haul at this time. They work out of a utility shed that they sell. It is like 12X20.They were leaving as I pulled up, said drop if off by the other units..... and drive off. U haul is way better than this fly by nigh operation..... not friendly and not helpful. Not sure they know what customer service is...… I need a receipt, who do I speak to about that as they were NO HELP!

chuck S. 
Rating:
1.0

It was raining. The entire lot was a mud pit due to rain and it being only grass. One big rental truck was stuck in the mud. I was afraid of getting stuck or falling down in the mud myself. The lot needs gravel, if not paving. The lot manager was determined to get me the trailer I rented online no matter what. He physically pulled the trailer up an incline, through the mud, falling badly into the mud at one point, but did not stop until my rental trailer was attached to my hitch and I was underway. HE WENT WELL ABOVE AND BEYOND WHAT WAS EXPECTED UNDER THE CIRCUMSTANCES AND CONDITIONS ON THE LOT THAT DAY. He was very cordial and apologetic. I will gladly go back there if the lot is paved or graveled, otherwise no.

Robert T. 
Rating:
3.0

Friendly staff

Robert H. 
No reviews have been submitted for this location.

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