Customer Reviews for Keep it Clean Total Detailing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Keep it Clean Total Detailing

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Tim M. on

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Only thing wrong is i was charged 2217.58 for a 800 dollar bill

Dan B. on

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Rachel S. on

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Mona R. on

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Box tuck had not been swept out. Leaves and cigarette butts On floor. Guarantee you if I had turned it in like that I would have been charged cleaning fee.

Patrick D. on

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MELISSA A. on

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Again I was told he was going to make sure i received my 25.00 credit. he didn't do anything. and when i called back he said he couldn't do anything. Why tell me you can when you can't?

Heather W. on

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ALLRN CRANLSHAW C. on

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Jonathan A. on

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Laurel C. on

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Service was fast and friendly. No hassles and no up-sale harassment.

Patrick M. on

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Drop off was in a corn field. Had a line of 26' trucks. EZ to park in field by lane. It was closed. We did self drop, but still had to call return in because we couldn't access all screens to ck in. It worked out ok. Uhaul drop was 0.9 mi from new house.

Richard S. on

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This wasn’t even the place we were supposed to pick up the trailer they called the day before and changed location and time. It was a shed in a field

jill S. on

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Rocio M. on

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Jeff and his wife were wonderful!

Baxter H. on

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Jackie H. on

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Everyone was nice.

KAREN M. on

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They are so nice , and I would use them again. 5 star

Diane C. on

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Very nice, friendly and pleasant service.

nora G. on

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The gentleman was more than freindly and very helpful

jill S. on

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Stephen C. on

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Excellent service. Truck was waiting on us with the car hauler already hooked up to the truck. I would definitely recommend this uhaul facility.

GREG L. on

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Robbin B. on

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Blake at uhaul Statesville is great.

Guilford J. on

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Shelia I. on

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chuck S. on

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Never recommend this location or Haul at this time. They work out of a utility shed that they sell. It is like 12X20.They were leaving as I pulled up, said drop if off by the other units..... and drive off. U haul is way better than this fly by nigh operation..... not friendly and not helpful. Not sure they know what customer service is...… I need a receipt, who do I speak to about that as they were NO HELP!

Robert T. on

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It was raining. The entire lot was a mud pit due to rain and it being only grass. One big rental truck was stuck in the mud. I was afraid of getting stuck or falling down in the mud myself. The lot needs gravel, if not paving. The lot manager was determined to get me the trailer I rented online no matter what. He physically pulled the trailer up an incline, through the mud, falling badly into the mud at one point, but did not stop until my rental trailer was attached to my hitch and I was underway. HE WENT WELL ABOVE AND BEYOND WHAT WAS EXPECTED UNDER THE CIRCUMSTANCES AND CONDITIONS ON THE LOT THAT DAY. He was very cordial and apologetic. I will gladly go back there if the lot is paved or graveled, otherwise no.

Robert H. on

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Friendly staff

Theodore S. on

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Wrong location for drop off one hour and 10 minutes away from where I was at.

Bruce K. on

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Great Customer service

thomas P. on

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Todd A. on

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Everything was excellent for me

Luis D. on

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sam B. on

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None

CHARLES S. on

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KEVIN B. on

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Todd G. on

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The gentleman that helped me was friendly, helpful, and very efficient. I really appreciated his help and how quickly he took care of my trailer rental. The location itself was pretty rough though.

THOMAS C. on

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Very friendly and quick

Stan H. on

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Very helpful!

RAY-NELL P. on

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The service was great, the truck did exactly what we expected. The truck drove good and was gasoline friendly. I would certainly us this service and location again.

David S. on

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David A. on

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Staff was excellent and friendly. 5star location

Pamela P. on

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To start the battery was completely dead took 10 minutes to get it to jump start. Truck and trailer had a lot of damage and the man got mad and kissy cause I made him mark all of it..I pointed out the water in the passengers head light he said it out out it condinsation but out of 4 trucks it was the only one with water..he said it's working it will be fine..got on intersate and the headlight blew...he acted like he didn't want to do what was needed to rent the truck like I was to picky

Charles R. on

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Outside posting in huge letters was "open 7 days 10 to 5", however, when bringing back the vehicle on Sunday at 10am, they were closed. We were informed later that they open at noon on Sunday. This required two trips to return the trailer.

TABATHA M. on

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The young man that helped me was amazing and so helpful..will go back to them if i need uhale again ..

Nicole P. on

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Was awesome friendly and more helpful than we have ever gotten at uhaul. Thank you so much

TAYLOR W. on

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LaTasha J. on

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Megan M. on

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First I had ordered a utility trailer and we went to get it and it wasnt there. Showed up 30min later and it was a cargo trailer. They didnt have a utility trailer but it was listed on uhaul site . I called uhaul customer service and was put on hold 20min. I got mad and just hung up. I will not ever use again after this. Made life way more diffcult for us. I asked for refund and thats when i was put on hold and left there.

DANIEL L. on

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SHAWN S. on

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Pick up had cig butts in ash tray. And smoked inside building

anthony V. on

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Customer service was one of the best I've experienced, staff was extremely friendly and made the experience all the better

Travis R. on

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The paper said the fuel gauge was full but when i got in the truck it was only 3/4 of the way full so i ended up having to put an extra 8 or 9 gallon in the truck before returning it. I thought maybe there was something wrong with thr gauge but the gauge was fine the truck just wasnt full when i got it. Everything else was good though.

Todd C. on

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Christopher B. on

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Craig H. on

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JAMAL K. on

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rt side windshiel wiper noisey

BRADLEY M. on

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EDWARD F. on

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Great experience

Parker D. on

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Jeff B. on

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I LOVE THEM GUYS

CURTIS M. on

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Andrew S. on

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Mary M. on

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Nothing

Mary M. on

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Nothing; everything was perfect.

Jack M. on

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CODY D. on

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Went good

Phillip M. on

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Originally scheduled for drop off at other yard. I specifically asked if this yard was open and was told it didn't have to be. Problem was when we got there it was fenced and locked. 30 minutes and 4 agents later we were given an alternate drop site.....really poor service and info.

JOE L. on

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Keep up the good work! !!

OSCAR T. on

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Great Service from Blake. Helping customers to make sure we have no questions of how to operate truck and towing equipment.

Ron R. on

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joseph S. on

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Jacob F. on

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Michael S. on

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john Y. on

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Kevin S. on

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Not sure what the problem was but this process took way too long - issues with getting it all finalized -

Gina M. on

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Friendly service. My only recommendation would be to have at least 3/4 of a tank of gas at pick-up (preferably a full tank). When replacing the gas that you used, starting with a full tank would make it easier to just top off and make sure you return it with the correct amount.

Noel I. on

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Michael M. on

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Nothing everything was perfect

Tony S. on

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Arnette L. on

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I had to call several times to confirm my reservation. I never received a call from you about the reservation. I was sent several emails stating I would receive a call. The gentleman at the pick-up location was very nice and helpful. He gave good customer service to myself and the person who was there before me.

STEPHANIE S. on

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Very nice and friendly people

Michael E. on

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kassandra A. on

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RAMONE S. on

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The service was excellent, all the way through the process!

daniel C. on

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I had a great transaction , everything was ready as stated on the phone with Jeff. and was very convienant. personal were very professional and helpful, thanks

Ashlee B. on

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Richard D. on

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Ashley S. on

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Owner was very personable!

PAMELA J. on

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Staff was very friendly and was available on Sunday for drop-off.

Don H. on

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Was told the wrong information for the one trip and was charged more then I thought it was going to be.

BRADLEY B. on

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Awesome customer service. Will return again. Thanks for all your help.

JENNIFER K. on

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The people were great to deal with.

CARLOS G. on

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Carlos Gomez is using my email address and old phone number. I have not placed any orders for a U-Haul in Statesville, NC.

ANTHONY L. on

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Proprietor was very friendly, helpful and efficient.

stanley D. on

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Donna W. on

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I ordered the truck days ahead of time. I ordered a truck right in Statesville early in the am. I got a truck a long distance out of Statesville, after 11:30 am. (That put our move behind.) When I got the truck it was filthy, glass broken in the back, dog food and dog hair in cab, also food in the cab and papers. The truck stunk like cigarette smoke and was really dirty. I would never rent a truck in Statesville again. I have been a loyal U-haul customer and have rented several times here in Charlotte, NC.

ramond P. on

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todd P. on

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Have them go to Keep it Clean Total Detailing for a rental they were super nice!

don S. on

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