Customer Reviews for Keepsafe Storage
(U-Haul Neighborhood Dealer)

167 reviews

37473 S Groesbeck Hwy   Clinton Township, MI 48036
(N Of 16 Mile Rd)

(586) 463-7727

Location Hours

  • Mon: 10 am - 5 pm
  • Tue: 11 am - 6 pm
  • Wed: 10 am - 5 pm
  • Thur: 11 am - 6 pm
  • Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 4/17/2021 - 4/18/2021: Closed

Services at this Location:

Contact Us

(586) 463-7727

37473 S Groesbeck Hwy
Clinton Township, MI 48036
(N Of 16 Mile Rd)

Services at this Location:

Location Hours

  • Mon: 10 am - 5 pm
  • Tue: 11 am - 6 pm
  • Wed: 10 am - 5 pm
  • Thur: 11 am - 6 pm
  • Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 4/17/2021 - 4/18/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful, very friendly very professional.

Malcolm T. 
Rating:
5.0

Customer did not leave a comment.

JOHN GERARD R. 
Rating:
3.0

Truck was dirty and in awful condition. It should not be on the road. I do not believe it's the fault of the pick up location I got the truck from but U-Haul for allowing this vehicle to be on the road.

JOSEPH JOHN T. 
Rating:
4.0

very good service , very aware of covid 19 rules and friendly

patrick K. 
Rating:
5.0

The gentleman at KeepSafe was professional pleasant and very helpful. I started by just renting a trailer and ended up renting the trailer along with a storage unit. Mark made a crummy project a little more tolerable!!

Margaretpaula P. 
Rating:
4.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

The front office of this location was extremely helpful and professional. Where the trucks are located in the back was more than enough which was great. Will be using this location for future moves:

Sebastian K. 
Rating:
1.0

When I make a reservation, do not call me over and over trying to bully me into getting there sooner or 2 hours later. If you couldn't accommodate me, say so and I'll call another company. Very unprofessional and not prepared. Will never go back

Mona R. 
Rating:
4.0

Customer did not leave a comment.

adam R. 
Rating:
5.0

Provide trucks with better gas mileage.

bernie W. 
Rating:
5.0

The owner, Mark, is very friendly and helpful. The trucks and site are very well maintained. Convenient location.

Ted P. 
Rating:
3.0

The mobile apply was horrible trying to work through it on my own, Thank so much to the customer service people. But everything else was crazy. Make the app more customer friendly, especially with setting up the account and moving through the app

Aurelia H. 
Rating:
5.0

Friendly and very helpful..

Ericledale R. 
Rating:
5.0

Customer did not leave a comment.

Charlotte S. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
3.0

Customer did not leave a comment.

julie H. 
Rating:
5.0

Online listed hours should coincide with the actual hours of operation.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Scottwilliam F. 
Rating:
5.0

Customer did not leave a comment.

MATHEW C. 
Rating:
4.0

Customer did not leave a comment.

Maciej L. 
Rating:
1.0

The app 24/7 was extremely irritating, and the drop off location didn't have a box to put the keys that I could access after hours.

Alexis F. 
Rating:
1.0

Email the correct person. I never rented from you.

carolyn L. 
Rating:
4.0

Customer did not leave a comment.

marjorie S. 
Rating:
1.0

15 foot Uhaul was filthy inside. Full of dirt and mud. Windows and cup holder was dirty. Passenger door black weather stripping was coming off. Rear door handle was rusted and hard to open. I paid $157 for a 80 mile round trip which is overpriced considering the condition of the vehicle. I wanted to rent the 10 foot Uhaul that was in the parking lot but was told it was unavailable. However, when I returned the 15 foot Uhaul hours later, the 10 foot Uhaul was in the same exact spot outside the gate which let me know it was available. Poor customer service and overpriced. Unlike previous experience at a Uhaul Location and not at a storage facility.

roxanne C. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Kina C. 
Rating:
5.0

Customer did not leave a comment.

Tanya I. 
Rating:
4.0

The only issue is I did not need a dolly but had to cut the tie wrap and get the dolly out of the way. Therefore I paid 7.00 for something I did not use.

David S. 
Rating:
5.0

Customer did not leave a comment.

Jim N. 
Rating:
3.0

Know what the equipment dash lights mean. Neither the rental location or the receiving location knew what a green wrench displayed on the dashboard meant. Myself and Dave at the receiving location speculate it may be a service needed warning. But no firm explanation.

Charles K. 
Rating:
5.0

I was extremely pleased with the service I received from the gentleman who helped me with the rental. His explanation of the process kept me from possibly being locked behind the gate when returning the truck. Thanks to the gentleman who took the time to explain a small but very important process of returning the truck, bringing a second car inside the gate after hours and the gate closing and the car causing the gate to reopen. I thank him again for taking the time to explain a process that kept a simple process simple.

GEORGE L. 
Rating:
4.0

very satisfied with the whole experience

scott L. 
Rating:
5.0

Very easy to use

mathew A. 
Rating:
4.0

Maybe have more flexible hrs. for truck pick up as they don't coincide with your website hrs., but other than that it worked well for mu needs.

Ronald E. 
Rating:
4.0

Would have liked to pick the truck earlier then 10 AM but he opens when he opens

Ronald E. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Lynn R. 
Rating:
4.0

Customer did not leave a comment.

ronald M. 
Rating:
1.0

The owner or the employee working at the time lied about not having certain truck in stock only to have me rent a more expensive truck and when confronted with proof ( the website showing they were available and onsite ) he tried to make as if I was being a rude or demanding customer for wanting the truck I asked for in the first place by say "really I'm going to have to redo all your paper work and it's only $10 come on ". By far the rudest service I have received in along time if I could I would give this place zero stars .

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Train your employees on new software, just don't leave them hanging to learn it on their own. Set standards for cleaning vehicles after rental. As the employee said, there was a wall of bugs on the windshield and front area, he could not clean. Inside was clean.

Tyler S. 
Rating:
5.0

Include a hand cart.

Glenn L. 
Rating:
5.0

Great price awesome personal!!!!

kristina S. 
Rating:
5.0

Mark's kindness during my crisis was appreciated!

tammy R. 
Rating:
5.0

Customer did not leave a comment.

monti M. 
Rating:
5.0

Customer did not leave a comment.

jim J. 
Rating:
4.0

Customer did not leave a comment.

DiLone S. 
Rating:
5.0

Everything was great just wish they had a bigger uhaul for me, other than that was a very nice experience

JONATHAN B. 
Rating:
4.0

Match truck sizes that are advertised on line with the one on office display and keep up to date of any phased out truck sizes.

Joseph A. 
Rating:
4.0

The process was quick and painless. Friendly customer services. Receipt I received in my email was as expected.

LEAH W. 
Rating:
3.0

I was please with everything except the fees...a full day's charge because of a 3-hour late drop off is ridiculous. There should be a flat-fee for late drops.

MICHELLE D. 
Rating:
3.0

The employee was later in getting there (didn't open until 11: AM). Was surprised there was no ramp. Called to find out about it and was told that it didn't come with a 10' truck. Would have been nice to know before I rented it.

robert T. 
Rating:
5.0

Working with Mark was quick easy and professional. Overall good experience

mark R. 
Rating:
5.0

Everything was great

Diana F. 
Rating:
3.0

all good

KENNETH N. 
Rating:
5.0

Everything was ready as planned the truck was very cleaned and was greeted and checked out quickly. Would definitely rent from this location again.

FRANK L. 
Rating:
5.0

Customer did not leave a comment.

jhon C. 
Rating:
5.0

Customer did not leave a comment.

Roni Z. 
Rating:
5.0

They where friendly. equipment worked great.

RICHARD S. 
Rating:
4.0

Customer did not leave a comment.

CAMI S. 
Rating:
4.0

Customer did not leave a comment.

LORI D. 
Rating:
4.0

Owner is very laid back and helpful. Been there twice to rent a truck and never had any problems.

DAWN W. 
Rating:
5.0

Customer did not leave a comment.

JARED W. 
Rating:
5.0

Customer did not leave a comment.

Jarde W. 
Rating:
5.0

Customer did not leave a comment.

chris S. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

MIKE C. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Great service and easy to use.

Patricia N. 
Rating:
5.0

Customer did not leave a comment.

Emily G. 
Rating:
3.0

Customer did not leave a comment.

Darin E. 
Rating:
5.0

The guy that rented to me was very professional and accommodating. He is truly an asset to UHaul.

LISA R. 
Rating:
5.0

Customer did not leave a comment.

NICOLE B. 
Rating:
3.0

This placed charged my credit card 3 times!!! Better get it taken care of!!!

Amy B. 
Rating:
5.0

Customer did not leave a comment.

ROBYN H. 
Rating:
5.0

Customer did not leave a comment.

Darryl C. 
Rating:
5.0

Nothing, every thing was great!!!!!

ANGELA B. 
Rating:
5.0

Amazing services very nice and extreamly amazing person was alot of help his name was mark

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

DAWN W. 
Rating:
4.0

Customer did not leave a comment.

jennifer C. 
Rating:
4.0

Customer did not leave a comment.

AL B. 
Rating:
4.0

Clean and efficient. We were in and out pretty quick to drop off the truck.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

KEN J. 
Rating:
3.0

More staffing was needed that day to handle U-Haul customers. There was a single fill in worker and he was overwhelmed with too many customers and not enough staff.

David A. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L. 
Rating:
1.0

Customer did not leave a comment.

DEBRA B. 
Rating:
5.0

Customer did not leave a comment.

godwin S. 
Rating:
5.0

Customer did not leave a comment.

marilyn D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
3.0

The inside of the truck was dirty. It appeared that coffee or a beverage spilled all over. The seats and steering wheel had a sticky residue. Mark was very friendly though.

Taylor W. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Driver U. 
Rating:
5.0

Customer did not leave a comment.

BOBBY S. 
Rating:
4.0

Customer did not leave a comment.

RONNIE G. 
Rating:
2.0

clerk was disorganized, and acted upset when asked to change ball on my hitch ( I bought from UHAUL>>) and told us to drive to BACK of lot where trailer was?? (never did THAT before, trailer has always been easily accessible) After getting back there waited for his to show up in his golf cart..and he did not bring proper tools to change ball and went back 3 times, due to disorganization? I bought this ball at your UHAUL store on 13 mile/Ryan..and the clerk ,, AT 13 MILE~~> HAPPILY took the whole hitch (shank?) back inside and used wrench/vise..or whatever it took to change out the ball. So, I was not happy watching it be done...so haphazardly? and time consuming.. AND, to top it off, the clerk also told me I did NOT need a definite destination address...that the CITY (Clearwater) was enough information...I am aware this is WRONG...because a lady from UHAUL called me RIGHT AFTER leaving this store..., and when I didn't have time to talk to her..she called AGAIN (on my way home from UHAUL) and insisted we PICK an exact address. I was frustrated, as I did not have time for this?? Lastly , I rented this SAME 5x8..last month..and it was almost $80 less. Do YOU know why? probably not going to use UHAUL in the future. You may call and explain. V. Hatahet

VALERIE H. 
Rating:
2.0

Employee did not know about anything offered via the website, i.e. military discount and did not know if he could use a military ID as a 2nd form of identification. I reserved a dolly but the reservation had 12 blankets. Truck had 1/8 of a tank of gas. Before I could do anything I had to put gas in it. Wipers did not work well. Also had wrong drop off location.

JIM A. 
Rating:
4.0

Customer did not leave a comment.

SAM V. 
No reviews have been submitted for this location.

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