Literally the worst u-Haul experience I have had, and Ive rented U-hauls probably 5 or 6 times before from other locations. I reserved the 24 hour truck share for 9:30am and biked 7 kilometres in the snow, only to discover that when I got there, the owner had not set up the process and I had to wait till 12 for the store to open. In turn, I lost the help of people who were only able to help me move in the morning and threw a big wrench in my moving plans for the entire day. They finally arrived at 12:30 and when I explained that I couldn't get through on the website, the owner was very rude, called me "buddy" aggressively numerous times, and made me feel like a complete idiot for not being able to access the truck. Then when he called the company, I heard them tell him that HE had not set it up properly and that because of HIS mistake, I wouldn't have been able to access the truck until he arrived. He never actually apologized for the situation and continued to shrug off my concerns for the time I had lost. He also did not include the other equipment that I ordered (furniture dolly and pads) and because I was already so frustrated, I did not want to have any further interaction with him and didn't pursue it in the store. I assumed it would be removed from the bill when I had indicated I never received them, but was still charged for them and now I have to fight Uhaul to get those charges removed. Ive had many great U haul experiences, but unless you want a huge headache afterwards DO NOT RENT FROM KEEWATIN PIZZA & CONVENIENCE STORE.Jason Z.
Customer Reviews for Keewatin Pizza & Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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