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Edward Randy T.
Customer Reviews for Keewatin Pizza & Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Literally the worst u-Haul experience I have had, and Ive rented U-hauls probably 5 or 6 times before from other locations. I reserved the 24 hour truck share for 9:30am and biked 7 kilometres in the snow, only to discover that when I got there, the owner had not set up the process and I had to wait till 12 for the store to open. In turn, I lost the help of people who were only able to help me move in the morning and threw a big wrench in my moving plans for the entire day. They finally arrived at 12:30 and when I explained that I couldn't get through on the website, the owner was very rude, called me "buddy" aggressively numerous times, and made me feel like a complete idiot for not being able to access the truck. Then when he called the company, I heard them tell him that HE had not set it up properly and that because of HIS mistake, I wouldn't have been able to access the truck until he arrived. He never actually apologized for the situation and continued to shrug off my concerns for the time I had lost. He also did not include the other equipment that I ordered (furniture dolly and pads) and because I was already so frustrated, I did not want to have any further interaction with him and didn't pursue it in the store. I assumed it would be removed from the bill when I had indicated I never received them, but was still charged for them and now I have to fight Uhaul to get those charges removed. Ive had many great U haul experiences, but unless you want a huge headache afterwards DO NOT RENT FROM KEEWATIN PIZZA & CONVENIENCE STORE.
Jason Z.