The location site was fine. They were closed, able to pick up the truck with a code#. Getting that # was a joke! The amount of pictures that had to be sent was crazy. I do not recommend the procedure for picking up a uhaul when the store is closed. Must find another way to make it more user friendly for the customer. Wasn't impressed
Anthony I
Customer Reviews for Keith Scheible Auto Sales Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect thank you
Kayden JI was not impressed , there was no one there when I dropped the truck off, and even though I dropped it off at the correct day and time, they tried to charge me for an extra day. If I rent a truck in the future, I will not be dropping it off here.
TRACEY EEverything was awesome. I just had a little trouble getting the key. I called for assistance and they helped me a lot. Thank you
Marie FVery good
TIMOTHY J1) I had to drive 40 minutes out of my way to pick up the truck. Apparently there was no truck at the location I requested. 2) Keith, the guy at the pick up site, didn't know how to get me the keys in the locked box and had me call U-Haul. The lady on the phone said she couldn't fix the problem on line and her boss could help either. She was so nervous that she laughed repeatedly. 3) it took Keith over an hour to finally call the secretary to take pics of my driver's license front and back and take my credit card information 4) btw, the secretary complained about having to leave her son's baseball game 5) my wife and kids waited on the car outside; both kids are autistic and waiting outside for over an hour was extremely hard for them THIS WAS A HORRIBLE EXPERIENCE!!!!!
Kevin GKeith, Jennifer and family were extremely helpful! The truck was very clean and they took the time to double check the oil since I was driving from Western New York to Texas. I also rented a trailer to bring my dad's car back to Texas and was wicked nervous about it but Keith was very helpful with getting that set up and reminding me to check the webbing along the way and to remember to undo the chains before unloading. The truck and trailer handled great the entire trip!
Scott P