Staff was incredibly accommodating and helpful!
Ron M
Customer Reviews for Keller Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was very pleasantly surprised by this U-Haul location. Honestly, I didn’t expect much, but the service here was on a whole different level. Right as I walked in, I was greeted by a very sweet lady at the front desk — extremely friendly, helpful, and genuinely kind. She explained everything clearly, answered all my questions, and did it with a real smile, not just because she had to. The facility and especially the trucks were spotless — clean and well-maintained, which is not something you always see. You can tell they really care about keeping everything in order. Overall, I left with a very positive impression. Very friendly service, a very sweet woman at the reception, clean trucks — everything together made my experience with U-Haul absolutely great. I rarely write reviews, but this time I felt I had to. Thank you for such excellent service!
ANDRII STracy does an excellent job. Great service.
HAROLD CNothing, the woman that helped me was outstanding and so helpful
RYAN KThere was quite a bit of confusion in parking the trailer. The first location where they wanted us to park was totally inaccessible. We negotiated another parking spot which worked out fine. Originally we were asked to decouple the trailer but then the attendant found a jack and was able to take care of unhitching the trailer. We were told the regular personnel were not available and she was a recently hired.
WARNIE MExcellent all around - very friendly and knowledgeable.
John SVery helpful and provided me with exactly what I needed. Thank you!
ROBERT GI had a great experience renting a truck at Keller Self Storage. Both of the employees who helped me get my truck were fantastic. One employee checked me in and was very friendly and knowledgeable. The other employee was super friendly and brought my truck to me. She made sure the AC was turned on in the truck since it was a hot summer day. The truck worked great for my short local move. I will definitely rent from this location again! Thanks so much!!
ELLIOTT DReached the location around 6 pm ish. The drop-off location had key access to the parking. I was confused about how to open it. Fortunately, there was a kind lady who saw me struggling and opened the gate for me. I am not sure if she was an employee! It started to drizzle, and suddenly the rain poured heavily. She pointed me towards a small office at the end of the building, where there should be an incoming mail box where I can drop the keys. Thanks to her (my angel). Again, I feel, coincidence resolved my issue, not the self-drop system. It is not the location, but the system seems to have flaws. NOT AS EASY AND SMOOTH AS THE ADVERTISEMENT VIDEO PORTRAYS.
JANAK SMy return was counted as late because the office was closed when I dropped off. I have been charged $22 for a late fee. I have requested this to be refunded and the lady trying to help said it won’t go through. I am hopeful this gets resolved but it appears your system has some malfunctions. Please ensure my charge is refunded.
RICHARD K