Customer Reviews for Kennys Perfect Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy process, friendly service

Rating:

5.0

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Rating:

1.0

Worst experience ever! I was told the self serve feature for over the weekend pick up would be "Really easy" by the customer service guy I spoke to. I got there at 9am and it was anything other than easy. Sat on the phone for over a hour due to me not being allowed wi pick up the truck b c the U-Haul wouldn't recognize my email saying it's not correct even tho it's my own first and last name. Eventually after a hour they fixed the issue in their end and over a hour later I was final able to start moving

Rating:

3.0

The checkout system is very confusing and took almost 40 min of my rental time.

Rating:

4.0

Wasn't very clear that I just needed to drop off the key. Not sure why there was an additional outside business hours service fee. But overall fine.

Rating:

1.0

I’m not understanding why you guys try to charge me twice and I bought the U-Haul bag on time clean nothing damage thankful and you guys are still trying to charge me twice and it doesn’t even make sense

Rating:

2.0

Truck had a check engine light on and they still had me take it. It's a good thing that I was only going locally. They had another truck that was the same size that was in good condition and was actually clean and well maintained so I'm not sure why they didn't let me use that one. They chose to let me take one that could break down. This was the worst truck I have ever rented from Uhaul and I have always rented from Uhaul every time I have moved.

Rating:

5.0

Kenny was wonderful! He personally displayed interest in making sure that my pick up would go smoothly. I greatly appreciate his help. By far the best Uhaul experience I have ever had

Rating:

5.0

Awesome experience

Rating:

3.0

The drivers wiper blade was falling apart and I came to find this information out when I needed to turn on the wipers while driving at night through the outer bands of rain produced by hurricane Helene. There was a string of rubber hanging off the wiper. Basic safety inspections should be performed on these vehicles.

Rating:

5.0

I did it after hours drop off

Rating:

5.0

Excelent

Rating:

2.0

I would highly recommend getting any uhaul equipment when a facility is open. If you do rent when a place is closed think about using the web page instead of the App.The App doesn't work great, had to call customer service (hold for 25 minutes) who directed/ recommended I switch to the web page. Even then it takes a long time to go through the initial rental and then drop off process. You have to take pictures of your ID, have them call a contact to confirm you can rent, take pictures of the truck, etc. very cumbersome especially given the poor quality of the app.

Rating:

5.0

Nothing, great experience

Rating:

5.0

Unremarkable but quick drop off experience. Since this is also a gas station, I also filled my truck up here prior to drop-off.

Rating:

5.0

The owner of this location Was very nice and polite. This truck had NO AIR and traveling over 600 miles with no air in the middle of May was awful. For the amount of money I paid, that was lot the best experience!!!

Rating:

3.0

The brakes were shot and the oil was in need of a change. I was charged for a scratch that was there when I rented. The truck was scratched everywhere and dented.

Rating:

4.0

The app of uhaul very confusing and suddlenly the app is an exit mode. Nevertheless, the operator on the 1 800# are very helpful and patient. I personally had a bad experience getting and returning the truck to the place it was assingned. the a/c of the truck didnt work well, and I didnot bother to put back on. Probably is the app and even the lock box were easy to access all would be just fine. I was not the only customer with these issues as there were other people trying to get their truck, and at the end they went to Union, NJ in US 22 highway. The location is perfect for the people that rent a truck and lives close by. But the app is jus a pain in the neck thaNK YOU

Rating:

2.0

Took an hour to get the keys.

Rating:

5.0

Great customer service! Helped with rental process. Would rent here again!

Rating:

5.0

I got charged for a dolly that was t in the truck .

Rating:

1.0

Asked the gentleman to come out to inspect the car with me before I left and he said no and that he was busy but to just leave it. I was about to leave, following his directions, but instead walked back inside the establishment requesting the keys so that I could take a video of the mileage. Took my video and gave the keys back. I now have the $25 dollar cleaning charge that I am trying to dispute. Waiting on a call from John Guinta. I typically never complain about services having worked in the service industry myself for a long time, but this isn't right. $25 dollars isn't a ton of money, but it is the principal of what happened. Hoping this can be resolved.

Rating:

5.0

Thank you, Kenny for making this happen for me and my family. Best regards, Marty

Rating:

1.0

Customer service at the location was very poor, truck was given to me with only a quarter tank of gas, truck had a check engine light on it, I alerted the dealer to which he brushed off as a gas cap issue (which it wasn’t, driving it sounded like something was going to break inside), the alignment was off because while driving the steering wheel was turned all the way to one side while I was still driving straight, plus to would stick to one side and had to pulled back, the truck felt completely unsafe and when returning it started to rain, I turned on the front headlights only to see when i returned it that one of the front headlights was out. That could have cost me getting pulled over by the police. When I put gas into the truck I actually filled it to half tank which means I gave it back with more gas than it was given to me in. I am completely frustrated and upset with this whole experience and already filed a formal complaint and I will be looking to be reimbursed for the rental and gas. The is has soured me from ever using U-Haul

Rating:

3.0

Mark location of key box clearer

Rating:

5.0

Yes

Rating:

5.0

The truck smelled very strongly of cigarettes. It was unbearable. The windows had to be kept open the entire time. The man in the office was smoking when I had to go inside to pick up the key. It really made the moving experience miserable.

Rating:

5.0

Everything was great except the AC front vents didn’t seem to be working. The other ones were ok, but since it was hot, it would’ve been nice to have the air blowing in our face!

Rating:

3.0

The process of mobile pick up took me over 1 hour. Insane

Rating:

1.0

I received the paperwork and the gas mileage did not match the readings (picture taken,time and date stamp) On my end, while I filled it to match the gas, the did not match the blurred sheet of paper.

Rating:

5.0

Very easy process, clean truck and accessible

Rating:

5.0

Put a hand truck in each 10 inch or higher truck.

Rating:

5.0

This will be my permanent location from now on.

Rating:

1.0

The agent/representative reported damage that was not there. Cast me money which I have to report to the Better Business Bureau for representation

Rating:

3.0

After the rental, when dropping off my keys the guy at the location didn’t do a walk through with me to see if there was damage. When I got my receipt, it said there was damage to the passenger seat. There was only one person in the truck, and it was the driver. This damage didn’t come from me. Not sure what happened, but there was 3 hours from when I dropped off the truck to when they wrote the receipt. It’s imperative that when a customer drops off a truck that the location does a walk through with the customer, because now I have to deal with the insurance company uhaul uses for damage I never made.

Rating:

1.0

Bait and switch. Costs doubled after I returned the rental due to undisclosed fees. I had even asked for a specific breakdown of charges at pickup and the fees were not mentioned. I am very upset/angry and will be disputing the charges.

Rating:

2.0

Understaffed. No time to provide any direction on anything or check in the trailer I swapping out. I also asked for a specific drop off location and was told that I could call customer service to change it later. Customer Service was just as bad through the whole rental and wait times exceeded an hour.

Rating:

1.0

Scammer, I was told the fuel level was higher than it actually was before starting my trip. I put $10 in gas and was charged another $21 to refill back to the “original” gas level. Will never rent from this location again.

Rating:

1.0

I’m stuck going back to them all the time Again he over charged me for another day

Rating:

5.0

Very pleased with service and truck.

Rating:

1.0

The virtual sign-in to pickup and then return the vehicle took 30 minutes each time. I had 3 movers on the clock waiting, which cost me more than the entire UHaul rental!! I will never rent another UHaul, at a location where there are No Uhaul people present!! I have rented before where UHaul people were there and the rental took less than 5 minutes! The pictures on-line, of the UHaul I rented were probably years old, because my UHaul had grafitti, huge gashes painted over w/ white paint, perforations through the side of the storage compartment, etc. I called the UHaul 800 number several times to to ask questions and it just rang and rang and Nobody picked up.. The Customer Service is atrocious, bc no one answers the phone at Uhaul.

Rating:

3.0

I had to get help to open the lock. It wouldn't open. A digital lock would be better.

Rating:

5.0

Everything was great.

Rating:

3.0

Check in process took 45 mins. Customers should be warned in advance that this will cut into the reservation time. Lost an hour from my reservation.

Rating:

5.0

Amazing team thank you! Will use this service again! So polite, respectful, hard working and detail oriented ! They made sure they avoided all corners to prevent any damage to furniture! Great job guys

Rating:

5.0

very disappointed how low the gas tank was

Rating:

3.0

Location was fine, but the app had many glitches that made the experience stressful, especially returning. There was no mention about where to leave the key, so I used the original lockbox (luckily remembered the code)

Rating:

3.0

Had reservation at 8am and guy didn’t show up until 9:30. Bad start. Van was excellent. Received bill and they charged me $25 cleaning fee. I asked why and they sent a picture of 1/10 of a leaf that was on the carpet. Currently disputing bill .

Rating:

5.0

Kenny was very polite and accommodating. Uhaul service ABSOLUTELY HORRIBLE!!! I called from sat until Monday trying to get an issue resolved only to be told, that I needed to speak to the location which was a lie and could have been resolved instantly. Not a good experience.

Rating:

4.0

the headlights weren`t straight. the price over the phone was a lot lower than the actual price.

Rating:

5.0

Do not use the mobile check-in unless absolutely needed. The app was not working and the man inside had to manually give me the key. If they wouldn’t have been available I am not sure what I would have done.

Rating:

5.0

Would have liked pick up closer to my home address

Rating:

3.0

The truck had no tie down straps to use. You shouldn't expect a customer to have these, they should be supplied with the truck to keep furniture and the load from shifting during transit. It might also be considered a safety issue.

Rating:

5.0

Not anything against the location this location is great. U-Haul customer service on the other hand is horrendous. Absolutely unprofessional and unavailable. I was supposed to pick up my rental from a location near my home the night before. I spent 3+ hours on hold before being told my van wasn’t available while I sat in their parking lot waiting. They instead changed my reservation to a different location 25 minutes and 11 miles away (which I paid for the 22 extra miles of driving) because of U-Haul error. Make sure to confirm your vehicle with the location and do not trust the app or website. Customer service is a joke and they will not help you

Rating:

1.0

Fix the website. It did not allow me to pick up the van at the given time. Said to please wait until the next morning when the pickup location opened for hand delivery of keys, despite just being a locker pickup.

Rating:

4.0

Truck was clean but front end felt loose and needs an alignment. Check-in and out process was very smooth.

Rating:

3.0

U-Haul confirmed my cellphone pickup of cargo van for 8:30 AM. When I arrived to pick it up, U-Haul told me it had to be done manually once the shop opened at 9:00. I had to call U-Haul and have the reservation changed to a small truck but lost a precious 1/2 hour and had to race to get back in time. Overall, very unhappy with your online reservation system.

Rating:

1.0

Very discourteous representative. Office was very untidy and smelled of cigarette smoke. Did not inspect the van when I got back yet I see I was charged for cleaning the van. Did not discuss anything with me or even checked the mileage. Just asked for the key. Such a disgusting experience. And let me not forget this. There was no hand truck available. I could not believe this. Renting a moving vehicle and a hand truck ordered but none available on pickup day and I was not advised. And the disgusting representative had no solution to offer when I asked where does he think I can get one. Disgusting, disgusting, disgusting.

Rating:

3.0

customer servive