Customer Reviews for Ken's Service Station Inc
(U-Haul Neighborhood Dealer)

736 reviews

2231 Rte 208   Montgomery, NY 12549

(845) 457-1632

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 457-1632

2231 Rte 208
Montgomery, NY 12549

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ken's Service Center Uhaul is convenient, personnel are friendly and the Uhaul trucks are always clean. The online return wasn't the easiest user experience but it wasn't horrible either. First time using online return so I am a newbie to the process.,

DOROTHYJ G. 
Rating:
5.0

Customer did not leave a comment.

KIERAELIZABETH W. 
Rating:
3.0

Customer did not leave a comment.

Raven D. 
Rating:
2.0

Location did not prepare the moving vehicle for online pickup. As it was their fault, an attendant had to return to the store to release the vehicle to me. She sat in her car for 10 min (on a hot day) with me sitting outside until she decided she was ready to complete the checkout. The only positive is that I was able to have a truck only an hour late vs. none at all (as I was > 90 miles from home for a one-way rental).

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

WAYNEN H. 
Rating:
5.0

Customer did not leave a comment.

DELORESB F. 
Rating:
5.0

Customer did not leave a comment.

THEODORECARL N. 
Rating:
4.0

Customer did not leave a comment.

ROGERSCOTT S. 
Rating:
4.0

Customer did not leave a comment.

Julie O. 
Rating:
5.0

They are very professional, clean and courteous

LEROYA S. 
Rating:
5.0

Customer did not leave a comment.

JONATHANHENRY T. 
Rating:
5.0

Customer did not leave a comment.

JOHNC B. 
Rating:
4.0

Remote location after hours drop off no staff at location

MICHAELJ F. 
Rating:
5.0

Customer did not leave a comment.

CJ D. 
Rating:
5.0

Customer did not leave a comment.

OMARIR S. 
Rating:
4.0

Very friendly and helpful!

GUYANDREW ROSS D. 
Rating:
5.0

The mobile check in and check out experience was horrible. Website and app are near useless.

JOSEPHT G. 
Rating:
5.0

Customer did not leave a comment.

CIROETTORE P. 
Rating:
4.0

Customer did not leave a comment.

tercelino T. 
Rating:
5.0

Customer did not leave a comment.

DRAPER B. 
Rating:
2.0

Stand off-ish rep.

BRITTANYE B. 
Rating:
5.0

Customer did not leave a comment.

CIROETTORE P. 
Rating:
5.0

Friendly people and great equipment.

GUYANDREW ROSS D. 
Rating:
5.0

Customer did not leave a comment.

LISAMARIE A. 
Rating:
3.0

Make sure they have the blankets and dolly. It took a half hour to gather the little stuff I rented and even then there was a few items they didn't have.

Stephen R. 
Rating:
5.0

Everything was quickly n efficient..

Wilda H. 
Rating:
5.0

secretary very friendly and helpful both times I used Ken's would recommend using them for uhaul to everyone I know

RICHARDW W. 
Rating:
5.0

🐒

CHARLESAUBREY JR G. 
Rating:
5.0

Customer did not leave a comment.

MAURO JR R. 
Rating:
3.0

The back door sensor was busted so kept beeping as though it was open the entire time driving.

John S. 
Rating:
5.0

Nothing

Carlos V. 
Rating:
3.0

The truck was old and had issues with the the transmission. I was able to accomplish my job but could have been more comfortable, snooth and quiet.

THOMASG V. 
Rating:
3.0

Trailer Jack didn't work,computer to check in didn't work,quite a process to check in

Thomas C. 
Rating:
3.0

The van was very dusty. Definitely not wiped down in a while. I do like the convenience of this place and the attendant was nice.

Herminio N. 
Rating:
5.0

Service was great, easy check in and check out. Definitely will react from this location again.

Mike A. 
Rating:
3.0

Truck box was dirty inside. One of the reverse lights was broken. Representative did not come out to inspect truck when I took it.

DAVIDMARC A. 
Rating:
5.0

Customer did not leave a comment.

sam M. 
Rating:
5.0

Excellent service, convenient location, and great vehicle .

diane D. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
2.0

I was told to pick up at 7am but it was closed till 8am and the person did not arrive till near 9

Dirsehan S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M S. 
Rating:
5.0

Not a thing the service was great!

Perry S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
3.0

Try and find a good deal. Our rental was so expensive that I had to make 2 trips.

DONNA H. 
Rating:
2.0

Customer did not leave a comment.

Shayne O. 
Rating:
5.0

Customer did not leave a comment.

anthony S. 
Rating:
5.0

Customer did not leave a comment.

RAIVOHILLAR S. 
Rating:
1.0

The lady at the desk is rude and hostile . She literally has no customer service skills and hung up the phone on me . She beds to be fired .

AMANDAADELL F. 
Rating:
1.0

Winter to rent a U-Haul 3 days ago, and was told $19.95, when I returned the van two days later I was charged $100 a day, and I had to deal with a woman with a terrible attitude. Who basically told me that it was it is and that was how that's how they did it there. I tried to point out on the vans that it said $19 a day plus $0.89 a mile and she told me that was U-Haul's policy but that was not Ken's service station policy, when trying to reason with her I got an attitude and a door shut in my face

Arianna P. 
Rating:
3.0

The issue was that I made a reservation for a car carrier on Tuesday 8/18/20 for Wednesday 8/1/20. When I arrived the trailer was not available (why make a reservation?) The gentleman at the desk located a second one close to the original location. It was damaged and could not be rented. The third location was about 30 miles off my route (back and forth). But, since this was my only day off I accepted that one. AT both locations the staff was courteous and professional. I appreciated the diligence in finding a trailer. I also rented a pickup which drove fine, was clean but, definitely a smoker had it before me. If the reserved trailer was available the rating would have been excellent.

JAMESK B. 
Rating:
5.0

Older truck, review mirrors hard to see from - manual movement and limited. Rented applicants equipment and not there upon pick up.

JACINTAM W. 
Rating:
5.0

Customer did not leave a comment.

KARENR G. 
Rating:
5.0

Swift and smooth experience. Highly recommend.

DANIELJUDE H. 
Rating:
5.0

Customer did not leave a comment.

THOMASM S. 
Rating:
5.0

Customer did not leave a comment.

DANIELE F. 
Rating:
5.0

When you rent a truck from one location that should be the location where you'll have to pick it up . the day before I picked it up I got four different locations that I had to pick it up. Not fair to the renter. Otherwise was pleased. John at the Middletown location was also very nice also.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

nellie M. 
Rating:
3.0

Vehicle is parked on gravel and muddy area

CoRey B. 
Rating:
4.0

Customer did not leave a comment.

Corina G. 
Rating:
5.0

Very friendly woman at this location. Brand new clean van. I was very happy with everything.

JOSEPHA B. 
Rating:
5.0

Customer did not leave a comment.

SHAWNRANDAL B. 
Rating:
5.0

Great experience. Thank you.

SCOTTT S. 
Rating:
5.0

Customer did not leave a comment.

WALTER DOUGLAS B. 
Rating:
1.0

The door locked with engine running as I got out for min and I was locked out for two hours and had to wait for someone to vome and shimmy the doir!

Michael H. 
Rating:
5.0

The lady Lorie was very sweet.

CHRISTBEYONCIE M. 
Rating:
5.0

Customer did not leave a comment.

anthony T. 
Rating:
5.0

Any customer would enjoy their experience here. They are fast, helpful and polite it was a pleasure doing business at this facility

Benjamin D. 
Rating:
5.0

Nothing! Everything was great!

Kristina D. 
Rating:
1.0

Customer did not leave a comment.

Kelvin L. 
Rating:
5.0

From the minute I walked into the place to the minute I dropped off keys ,the woman was super friendly & pleasant! Ken's Garage!!!!! Awesome customer service!!!

Leo F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

great experience

Ronald S. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Edmund J. 
Rating:
5.0

The customer service was great. They answered numerous phone calls from me and had answers to all my questions.

Tamara R. 
Rating:
5.0

Customer did not leave a comment.

Warren D. 
Rating:
3.0

The license plate was a temp tag that was completely soggy and limp cardboard that was unreadable. The trailer fold down fender was not secured which made me doubt if an employee had looked at it since the last rental. At the end of the day, the trailer worked fine. This experience was not any worse than previous experience at other UHaul locations.

Gary W. 
Rating:
1.0

The price went from 60$ to 90$. I never agreed to a 15$ extra insurance plan. I would like to be refunded for that

Justin R. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Lori J. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Taran B. 
Rating:
5.0

Customer did not leave a comment.

Lori J. 
Rating:
5.0

Customer did not leave a comment.

Euphemia T. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

This location has always been expeditious in service, as well as, helpful and friendly. Rent from Ken's whenever possible!

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

Stephen L. 
Rating:
4.0

Customer did not leave a comment.

Shari S. 
Rating:
3.0

Windows were dirty on the inside had to clean in order to drive safely.

Kurt P. 
Rating:
5.0

Very fast and friendly. I've used them before, and will again.

richard H. 
Rating:
3.0

THE WHOLE RESERVATION PROCESS IS TERRIBLE. TO HAVE TO WAIT FOR A RESPONSE AS TO WHAT LOCATION FOR PU, THEN HAVE TO CALL AS TO WHAT LOCATION OF DROP OFF AND IF THAT'S NOT BAD ENOUGH THE WHOLE PROCESS OF DOWNLOADING APP TO ANSWER QUESTIONS AND SEND PICS AFTER DROP OFF IT'S INSANE. IF IT WASN'T FOR MY SON WHO'S TECHNICALLY INCLINE I WOULD HAVE BEEN AT A LOST.

julien D. 
Rating:
4.0

Customer did not leave a comment.

Maria V. 
Rating:
5.0

Truck was new, clean and in excellent shape.

James H. 
Rating:
5.0

Easy. No complaints

Katherine B. 
Rating:
4.0

Customer did not leave a comment.

FRED S. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

In and out quick, great experience.

anne M. 
Rating:
5.0

I was perfectly satisfied with my experience.

Lori J. 
No reviews have been submitted for this location.

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