Customer Reviews for Ken's Service Station Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very Pleasant Experience, Lot could be paved in the future.

Rating:

3.0

Seemed as though customer service person didn't want to be there.

Rating:

5.0

I picked it up via my phone since it was on a Sunday. I had to call the 800 number for assistance because even though I turned on my location it did not work, it took another step in my settings. I made the reservation for 9am and was not able to leave the location until 9:30

Rating:

1.0

Brought back vehicle a day and a half early..rented for three..still charged for three because it was past the beginning of the second day...Ridiculous...Never again...

Rating:

3.0

Safe trucks.

Rating:

1.0

My experience was not okay. There was multiple errors which was unacceptable on uhuals part. For me to have reservations through speaking with a live representative is ridiculous. Then being promised and reassured things with we're not true made it seem as if they were just saying anything to get me off the phone . I'm so disappointed

Rating:

4.0

The car hauler was iced over ( which I understand our weather stinks ) one of the tie down chains had a broken hook on it which deemed it unusable , one of the wheel straps was twisted over again deeming it unusable .. otherwise they were great . Very helpful at this location

Rating:

3.0

Ensure that vehicles being picked up in winter conditions are free of ice and snow. Having to clean off vehicles in the winter is not a good customer experience, and a waste of customers time. It took me 30 minutes to free my vehicle of snow and ice, during which I fell twice.

Rating:

3.0

The equipment was just fine with minor damage, and the initial rental was smooth. However I only rented the trailer for 4 hours and after returning it within 2 hrs, the office was closed for the day. I returned trailer to the spot that I took it from and called it a day. Two days later received a bill for a 2 day rental because they didn't check it in until Monday morning. I called the office and they reluctantly agreed that I was charged double and began refund. All my email receipts show corrected billing, however instead of refunding me the double bill I was charged again. So 1 week later it isn't resolved and I've been charged for 4 days of a 2 hour rental. I'm going to the shop today, but overall this place is not worth the headache of poor billing.

Rating:

5.0

Overall a good experience I'll rent again

Rating:

5.0

I haven't been sent a breakdown on the bill yet

Rating:

1.0

I arrived at 8:50am for my 9:00am rental, and I didn't get helped until 9:30am. The woman who was the only one able to process my rental walked in extremely late and did not apologize for the amount time I waited. Really poor experience with the staff overall.

Rating:

3.0

The staff and owner of Kens are helpful, but the truck was not. It's tires were bald and the driver door didn't shut. When I tried to back on a flat, level grass lawn the rear tires almost immediately starting spinning and I ended up having to pay Kens towing $271 to pull it off the lawn. I don't know if I will use U-Haul for a bigger move next week. At this point I am really pretty angry

Rating:

5.0

Pleasant and happy service will continue to use them for my needs

Rating:

4.0

Great location and he diagnosed inoperable trailer lights for a nominal fee. I am thankful.

Rating:

5.0

Other than sending someone along to do the heavy lifting, not much. The vehicle was reading when they said it would be. And there were no surprises when returning vehicle Will do business here again.

Rating:

3.0

I was supposed to get 12 blankets. They could only provide 8. when I started loading the blankets were not in the truck. Had to run to another closer location to pick up blankets

Rating:

1.0

I was given a truck with 3/4 tank of fuel, drove 13 miles and put gas in before returning it, was told I returned the truck with an empty tank of gas, was charged $106.88 for gas to fill tank and $30 for a fill up fee, I contacted them, was told I would get a call back, nobody called me back, received an email the next day that I was getting a refund of $136.88, not only did I not get the refund yet, there is an additional charge in the amount of $129.80 on my credit card from them. So that is a total of $266.68 charged to my card that should not have been. Very poor customer service

Rating:

3.0

I rent Uhaul cargo vans a couple of times a month for business purposes. For the second time I was not able to pick up the vehicle at the time I reserved it for (28th Sep 21 & 16th Oct 21). I would not recommend to pick up under the 24/7 truck share method. In terms of cleanliness of the vehicles, when I picked up the cargo van on the 29th after the mess up on the 28th, it had 2 bottles of urine, one in the cabin and one in the cargo area, it was disgusting. I had to disinfect the whole van for it to be comfortably used. The second time on the 16th Oct, the lock box was empty, NO KEY!!. I ended up having to use a 10 foot truck which was a different price range, my usual cost for the cargo van with 200 extended miles cost me approximately $150 to $175 per day, whereas due to this mess up by the agent which was no fault of mine, I ended up paying over $245. The truck was DIRTY and smelly, I spent over 45mins just cleaning the truck to be able to travel 200 miles comfortably. The seat covers were about to fall off and the check engine light was on for most of my ride which disappeared along the way. I have photographic proof for everything I am stating here.

Rating:

5.0

Nothing

Rating:

5.0

All good!

Rating:

5.0

As far as Ken's goes, nothing that I can see needs improvement. I got a nice clean low mileage pick up. I got my yard cleaned up from construction debris and my driveway and garage from my move the end of July. Thank You!

Rating:

5.0

There were two bottles of urine in the cargo van, one by the passenger seat, one in the cargo area. The floor of the cargo compartment was not cleaned.

Rating:

5.0

Everything went smoothly, would recommend.

Rating:

4.0

Thank you for another great repeat performance.

Rating:

1.0

Poor service and a "could care less" attitude. Tried to upload Dr Lic on website and per text uhaul sent. Neither worked. The counter person seemed agitated that she had to do it. Never went over the contract just shoved two forms to me and said sign here.... Well when I reserved the truck I waived the insurance, however the rep charged me for it and said their was nothing she could do... Will not use this location again... .

Rating:

5.0

First class service ..

Rating:

2.0

This location that I picked up from has horrible staff. Very rude people answering the phones. I called to ask how I pick up my truck on a Sunday since they are closed. They told me that I could pick up the truck on Saturday and still keep the truck until Monday with no extra charge. Come to find out they lied. So I had to rush to get my stuff packed in a day earlier with no help from anyone since plans were made for the following day. These woman that I spoke to need a class in customer service and honesty towards clients. I will not be utilizing this location in the future or recommend anyone to utilize this location.

Rating:

5.0

To rent was very fast, infact they took care of me at closing time on Saturday, which was great, because you know everyone likes to go home especially after a full week of work. When I returned the vehicle they were very busy but got me checked out immediately. They are customer orientated. Will recommend them. Thanks...

Rating:

5.0

Fantastic experience, they went above and beyond… I'm very grateful for the staff and van…

Rating:

5.0

Great to work with!!!

Rating:

4.0

I made my original reservation a week in advance at the Middletown facility and when I arrived to pick it up, I was advised they did not have the trailer I reserved. They said they tried to reach me, but I received no such calls. I was forced to travel to Montgomery NY to acquire the trailer I needed. Very poor marks for Middletown.

Rating:

5.0

Ken's Service Center Uhaul is convenient, personnel are friendly and the Uhaul trucks are always clean. The online return wasn't the easiest user experience but it wasn't horrible either. First time using online return so I am a newbie to the process.,

Rating:

2.0

Location did not prepare the moving vehicle for online pickup. As it was their fault, an attendant had to return to the store to release the vehicle to me. She sat in her car for 10 min (on a hot day) with me sitting outside until she decided she was ready to complete the checkout. The only positive is that I was able to have a truck only an hour late vs. none at all (as I was > 90 miles from home for a one-way rental).

Rating:

5.0

They are very professional, clean and courteous

Rating:

4.0

Remote location after hours drop off no staff at location

Rating:

4.0

Very friendly and helpful!

Rating:

5.0

The mobile check in and check out experience was horrible. Website and app are near useless.

Rating:

2.0

Stand off-ish rep.

Rating:

5.0

Friendly people and great equipment.

Rating:

3.0

Make sure they have the blankets and dolly. It took a half hour to gather the little stuff I rented and even then there was a few items they didn't have.

Rating:

5.0

Everything was quickly n efficient..

Rating:

5.0

secretary very friendly and helpful both times I used Ken's would recommend using them for uhaul to everyone I know

Rating:

5.0

🐒

Rating:

3.0

The back door sensor was busted so kept beeping as though it was open the entire time driving.

Rating:

5.0

Nothing

Rating:

3.0

The truck was old and had issues with the the transmission. I was able to accomplish my job but could have been more comfortable, snooth and quiet.