Great service
ANTHONY O
Customer Reviews for Kent Oil & Propane Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean facility, kind worker, clean truck. Thank you!
IVAN TRead Comments above.
JOSEPH SIt was a wonderful experience. The staff was great
SETH MHorrible experience from Checkin to check out. Now being over charged due to lack of communication. Will never
Janet PTracy is awesome - friendly, professional and very helpful!
Patty LThe van smelled like gasoline. Everything and everyone that got in the van stunk like gasoline after being in there.
Joel LThe windshield was so dirty it was inside and out we had to clean just to see through.. But everything else was awesome. It was a very comfortable trip..
TERRY DI wasn’t familiar with using the app solely for check in, and there was nobody at the location to help (door was locked). But after figuring out the app it all worked out okay.
Lisa GI found the mobile pick-up to be a very frustrating experience. It was not user friendly. I had to call a representative and be walked through the process. As we talked it through i realized there was no way I could have done it without additional coaching. I like the convenience of it, however, it could be much easier.
Tracy KThe was the worst U-Haul experience I have ever had. The was not open because it was Friday, i wasted couple of hours trying to get the equipment. I had to hooked up the equipment by myself. I hope never to use the place again.
Rasheed FEasy pick up and return
Margaret ZNothing, it was absolutely first class all the way!
Neal TTracy is great!
Tom MCustomer service was exceptional. I will be utilizing this location for my future rentals.
MATTHEW STruck has suspension issue. RF strut/shock may be blown as the RF corner bounces 3-4 times after hitting a bump and seemingly spent the whole trip bouncing up and down. LF did not do this. Right mirror was pointed at the side of the truck and couldn't be adjusted as the pivot was rusted solid. At night, this caused the headlights of the car behind you to reflect directly in my eyes making it impossible to see. I had to drive with my right hand held up, blocking the reflected light which meant driving with one hand. Vehicle is unsafe and shouldn't have been rented out like this. BTW, I have been a mechanic for almost 50 years...
Michael RAfter reading all the comments about everyone there being so nice.... Tracy's name stuck out!! I was hoping I got her... And I Did. She was Fabulous, explained everything Beauty & Brains Thanx Tracy
Regina FTracy was oustanding
terrence mNothing. The service, facility and equipment were all way above my expectations. Very easy to work with, not like another local company Air Base Mini Storage who the reservation #21832869 was originally booked with. all they could say was NO, No and No. Where Tracy at Kent Oil & Propane evaluated my situation and made my move very easy and stress free.
RILEY MThe customer service was outstanding.
Roman AIt was a good experience - Casondra & Lacey were both very helpful.
David NI have rented A LOT of UHAUL equipment in the last few months (I must be doing something wrong in life)from large box trucks to move my son, small box trucks to move my mom, and now a car dolly to recover a family members car that broke down. ALL of the experiences have been positive, but I have to say, Kent Oil and Propane is top of the list. The facility was immaculate. Most important, the equipment I needed to haul a car 200 miles was flawless, clean, and safe. And the rental agent was the most pleasant and personable person you could hope to work with. Overall, great experience and I will definitely go back, assuming karma continues to plague me for what ever I did to anger the universe and I must continue to be free labor for - apparently everyone. :)
Ronald GProbably one of the better U-Haul experiences in my opinion. Clean facility and friendly customer service. Definitely recommend.
James BTruck had bird droppings all over it and the inside windows are never clean.
DALE WOnly online and per phone available staff. Otherwise it’s a deserted place. Online check-in is not intuitive. I DO NOT RECOMMEND THIS UHAUL PLACE. Especially when moving which is stressful, any UNNECESSARY stress like poor cell phone reception at the rental place when all rental needs to be done online is a bad service for the customer. This place puts a bad reputation for UHAUL. Of note, I was there Friday early afternoon, during normal business hours.
Michael BNothing. Joyce and Tracy we’re great and answered all our questions
Diane dNothing needed. Great location.
Leonard MHo and get a good company to rent.
Julio RNone
Bruce AMrs. Tracy is soo nice and helpful. She goes above and beyond normal customer service to make you feel like family. Thank you for taking care of my family and me during our PCS.
Aaron BHave a hand cart or a pully or cloth
bernadine pVery friendly atmosphere. Tracy (Tammy) (I’m horrible with names) at the front desk, was amazingly friendly and helpful. 5 stars. 🤗
Tina LIt was to cold and it took to much time to make the check in
ANTHAR SNothing service was exceptional will be my only uhaul location from now on
MARCUS WGreat customer service!!!!
Golano AThe front desk lady was awesome! She really explained everything throughly and greeted me as soon as i walked through the door !
Toby Dit was very difficult navigating thru your system to pick up van via mobile phone, U need simple directions for your senior customers
Eutha ROpen earlier!
Maurice OGreat location to rent from. Staff super friendly and helpful. Truck and Equipment were clean and in great working condition. Will use again in future.
Suzanne GEverything was great. And the people that help me personality and attitude was Excellent.
lauratte FWrong keys, messed up our entire order. Now nobody wants to help.
Shaquille WWill use this location again Very nice experience
Calvin WAbsolutely great service and people..whole process was easy , informative and quick. Thank you..
Makena WI never went into the building but the woman that helped me found the EZPass in the truck and tried to give it to me. It wasn't mine, but had been in the truck the whole time so I'm assuming someone else got charged for my travels.
Rhonda GMy agreement was originally for pick up in Newark,DE. The day before I was called by regional and had to drive roughly 50 miles to get my truck, instead of down the street from my house. Second time this has happened. Personnel at Kent Oil were super helpful and friendly.
ERIC GEnsure Gas is on 1/2 tank.
mark lVery good friendly service.
David SUhaul was a secondary business but was still very helpful.
Thomas HPlease insure that the facility HAS the equipment that is ordered to place on the trucks for weekend pick-ups.
Ronda BMake sure the truck has been cleaned in the inside
Emmanuel ACheck the wiper blades
MICHAEL CPoor online service.
Jacques kThe people at Kent Oil and U-Haul were GREAT. Lots of help. Thanks for everything.
michael gNo improvments nessecary was perfect
HOLLY D