Customer Reviews for Kent Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kent Storage LLC

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CLAIRE T.
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Customer did not leave a comment.

DAMEN D.
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Yuval P.
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Warn customers to close back door of truck slowly

ANGELA K.
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Keshia P.
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Jeryl R.
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Aleksandr D.
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ALEXANDR O.
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Cynthia M.
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Again a top notch operation and personnel. Your employees are wonderful assets for you.

Frank R.
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Corri F.
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The person was extremely nice and helpful! A great return experience!

Matthew F.
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Customer did not leave a comment.

Karen B.
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Ashanti B.
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I paid for a dolly and moving pads and they weren't in the truck when I picked it up for rental.

David L.
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Heather J.
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Jill Z.
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Michael F.
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JENNIFER K.
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Mobile phone pick up is just fine and convenient, however, this poor management from personnel on E17th caused a delay in our move and time is something you can not get back. Not to mention the liability sustained should I have had an accident and truck wasn't in my name. Not a happy customer.

WILLIAM V.
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Michael H.
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Sierra W.
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Always great customer service, highly recommend

david P.
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LORNE C.
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Excellent customer service.

Gregg T.
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Greg P.
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Greg at Kent storage was great and helpful. Very courteous and professional.

HEATHER C.
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The two young men working were very pleasant! My experience dealing with the Kent location was an A+!

Mingliang X.
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The back Cargo space had some dirt/rocks in it when I picked up. I had to clean it a little bit.

Ken M.
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Have a more convenient location when I have a reservation ahead of time. The convenient location I had to go to added an hour to the trip and about 30 miles. Terrible experience

Davita W.
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Customer did not leave a comment.

Erin L.
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Easy check in process. No trouble scheduling and everything delivered as promised. Would use again and also recommend to others.

JOHN W.
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Kimberly R.
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This was a simple drop off and the gentleman that was working came out and took the truck and moved it for me to his lot there was nothing to it. I voiced my complaints to him and told him how unhappy I was with U-Haul and that was that.

John S.
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DANIEL T.
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Evan L.
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David H.
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The truck was filthy. There was drink spilled in the cup holders and onto the floor, thick layer of dust on the dash. You would think with the prevalence of COVID the truck would have been disinfected between rentals. Very disappointed.

Steven M.
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Customer did not leave a comment.

CHRISTOPHER W.
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Thank you!!

linda C.
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Our original reservation was for the Ravenna location and the equipment was not at this location when we arrived. An email was sent to advise us the day before but why couldn't they have the trailer at Ravenna as we reserved? This caused a delay in our schedule . No fault of the Kent service- just disappointed with the logistics

BIM O.
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Customer did not leave a comment.

Jack G.
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I originally made the appt. at the west main store for a 10' Van for 8AM. I had some unforseen problems and could not make the 8AM but at 8:27 I got a text saying appt. at 9AM. then at 9:33 got a text saying 10AM.I tried calling and was told by your automated voice that I had a 20 min. wait time. When I got to the west main store they gave my van up to someone else and had nothing else available. That's when they sent me to the Kent Storage for a cargo van.None of the texts said anything about cancelling my reservation. What makes the difference what time I pick the truck up, you are going to bill me the same amount. Very frustrating and disappointed in the west main service. They even lied and told me they texted me and called me. I have no missed calls or text mess. about a cancellation. Kent Storage *****West Main 0

leann T.
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ADAM W.
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Christopher D.
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Jason W.
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Scott W.
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I had a very good experience. Friendly, effecient and right on time. Thank you

marcia D.
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Marvin W.
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Salvatore D.
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Preventative maintenance sticker was from 2016. Pretty concerning when pulling a car with the trailer.

Joeslyann D.
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Karen C.
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Mary K.
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Since I had an auto transport tralier-- difficult to find space to park. App for leaving after hours was great

Jessica M.
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James F.
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Due to it being winter, the van was covered in salt which made it very difficult to examine for scratches/damage. But what can you do? We did our best. Jackson was working at the time. He was courteous and quickly got us on our way. Vehicle was fairly new and very clean inside.

LEE H.
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Caitlin G.
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Very easy drop off process. In and out.

Robert M.
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They had the trailer ready and hooked it up for me. Fantastic experience.

Villa D.
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Have non-smoking trucks available for people who do not smoke.

Arash G.
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One of the blinkers were out

Matthew V.
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Customer did not leave a comment.

Susan M.
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Wish it had expanded hours.

lucinda H.
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air conditioner did not work

Kristin V. | Reservation |
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Very clean and well maintained units. Customer service was great.

Anthony T.
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Mingliang X.
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3rd time using this location, good as always.

steven S.
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Representative extremely helpful throughout the process, and very efficient at the time I picked up.

Jeanenne C.
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Michael H.
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Dean K.
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Although I was scheduled for the Streetsboro location the truck was available in Kent. Little 15 minutes further but no problem. Glad they had a truck great check-in returned it using the app website no problems great job all around

SHERRY R.
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Cory was absolutely amazing! I cannot say enough good things about him! what an amazing asset you have in that young man!! Courteous, professional, diligent, hard worker, you name it he has it!!

Jim A.
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Luke P.
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Mohamed A.
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Good experience.

Michael D.
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mark K.
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Jacalynn G.
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Nothing i can think of we had a great experience we have use you guys before !!

Cristine W.
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Paul B.
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Really good service. I dropped off the vehicle after hours and kept a lock on the rear of the truck so that the dolly and blankets were not stolen over night. In the morning their representative called to find out about the lock. He allowed me time to arrive at the location to take the lock off. Really appreciated the phone call.

brian S.
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Tashayla J.
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Andrea M.
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Merrill A.
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kayla S.
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Awesome customer service. Guy renting out the u-hauls was cute as well.

Ryan B.
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Sandra P.
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Jodi S.
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This was my first experience renting a uhaul. Fast, friendly, helpful, but above all, made sure I was completely satisfied AND comfortable before leaving the lot! I will definitely recommend this location to family and friends.

Crystal B.
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Customer did not leave a comment.

Christerron T.
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Only comment I have is somehow letting people know there is more than one location in Kent. Even though I went to the wrong one (because I assumed there was still only one) the staff was very accommodating with everything, contacting the other location to let them know I was still coming and giving me detailed directions on finding the other location.

Gabriel K.
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Nathan H.
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Ed K.
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Sue A. | Reservation |
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Our move went smoothly. The facility is easily accessible and clean and the employee assisting us was polite and accommodating.

Sue A.
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Customer did not leave a comment.

Tom L.
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Outstanding and friendly customer service!!

Justin S.
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I've rented from here twice and the team gets you in and out with your equipment quickly. My only concern is that this time I picked up a van with a dirty cargo area and had to spend extra time cleaning it.

Sarah H.
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We have moved several times throughout the past few years and have used Uhaul as well as other moving truck companies. This experience was by far the easiest and most convenient ever. If Uhaul keeps up this 24/7 program we will be exclusively using Uhaul for all our future needs.

Matthew V.
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Excellent service! Thank you

yuan N.
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The service was great!

TyJuan S.
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Customer did not leave a comment.

Keeli T.
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It is unacceptable to allow a customer to take a car that dirty and smelly without any other option. Not all people are chain cigarette smokers so sitting in a car that smells so bad it sticks to your clothing is repulsive. We will not be using Uhaul again and I have informed friends and family about my experience as well. Your online check in service does not work. According to your employee he can't see the complete reservation so none of the items I purchased were ready or in the truck. Took 45 minutes to get everything done. Not a speedy checkout. He also told me that if I showed up while you were closed I wouldn't have been able to even get any of those items I already paid for. We also tried to purchase a large amount of boxes which you did not have so we had to stop and get them elsewhere. Overall extremely unhappy and disappointed. Not even close to being worth the amount of money spent at this location. Will not be back.

Jodi E.
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Customer did not leave a comment.

Jennifer L. | Reservation |
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We have not moved in yet. Scheduled for 5/15-5/22. However you have been extremely helpful in preparing for the move and look forward to a smooth entrance and relationship with your facility.

David S. | Reservation |
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The facility is clean and well kept, and the employees are friendly and well informed.

Janice C. | Reservation |
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I always have a great customer satisfaction when i use uhaul..

Douglas P. | Reservation |
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Very friendly and professional

Julia B. | Reservation |
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Customer service representative was very helpful. Storage space was clean.

Rachelle B. | Reservation |
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Easy to reserve. Unit is clean and as expected. Easy, quick transaction at facility.

Mary H. | Reservation |
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Easy to order a unit. Still need one, will be coming back soon. Timing was just wrong.

Eric T. | Reservation |
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Great, efficient service.

KIM Y. | Overall Experience |
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The nicest storage unit I have ever rented from. Would highly recommend. Safe, secure units, with friendly staff, and reasonable rates!

DIANNA G. | Overall Experience |
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Thank you for the friendly staff and ease in knowing my items were secure.

Rebecca H. | Overall Experience |
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Both employees I interacted with (the young lady and man over the phone were friendly, helpful and displayed excellent customer service. Thank you.

Conner W. | Overall Experience |
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the hours made it somewhat inconvenient

Don H. | Overall Experience |
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The unit met our needs and was conveniently located.

Douglas D. | Overall Experience |
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Very easy to use.

JAMIE R. | Overall Experience |
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Very easy to rent and vacate. Price was reasonable and there were no hidden fees. I used to manage a storage facility, so I knew what to look for, would highly recommend.

Mari Ann H. | Overall Experience |
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Everything went very smoothly. Thank you!

JULIE R. | Overall Experience |
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Would highly recommend

Elizabeth L. | Overall Experience |
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The hours should be a bit later for college students.

CHERIE J. | Overall Experience |
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Very helpful and flexible with our daughters move!

KEN M. | Overall Experience |
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This worked great for us. We were able to upgrade to bigger unit when needed and closing out unit when we were done was simple.

JENNIFER W. | First Impressions |
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Very helpful staff

ABBEY M. | First Impressions |
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The service was great! The storage unit itself was clean, and exactly what was expected. The office area was clean and Greg was friendly and helpful!

No reviews have been submitted for this location.

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