Customer Reviews for Kent Storage LLC
(U-Haul Neighborhood Dealer)

649 reviews

1665 E Main St Suite B   Kent, OH 44240

(330) 968-2121

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(330) 968-2121

1665 E Main St Suite B
Kent, OH 44240

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Dropping off the truck was VERY easy. An employee came right out to greet us and we were on our way in less than five minutes.

Greg A. 
Rating:
5.0

Customer did not leave a comment.

hoseok S. 
Rating:
5.0

The gentleman who served me waited after hours for 5 minutes for me to arrive, so I was able to move that day. Grate service!

YOUSSEF M. 
Rating:
5.0

It was perfect, really kind staff. I recommend these guys regularly to my friends in town or people moving in from out of state. I've used them three times now and plan to use them again in the future.

Sylvia J. 
Rating:
5.0

Kent Storage should be number one on any person's storage or moving vehicles needs!!!! Greg and his staff go above and beyond making the stress of moving and storing one's belongings as worry and stress fee as possible!!!! Absolutely and definitely would recommend them if you are faced with an upcoming move!!! An absolute 5 out of 5 star experience!!!

Thadeus K.  |  Overall Experience 
Rating:
3.0

i could not find the building. mobile check in was very difficult. never had a bad experience with uhaul before today.

addison K. 
Rating:
5.0

Easy to access, right behind the plaza with east of Chicago pizza. Lots of space to park the vehicle if dropping off remotely. Conveniently accessed drop box. Great paving job at location too.

Zachary F. 
Rating:
3.0

Couldn't find this location wasn't well marked it was behind a row of stores The office was dark and a mess

Amanda S. 
Rating:
5.0

Very helpful. Helpful information on my move

Larry S. 
Rating:
5.0

Everything worked well and had paperwork to follow to make it simple to learn, drive, and drop off when I was finished.

Brennan B. 
Rating:
5.0

Amazing customer service at this location! Let me know everything I needed to know when I had never drove a Uhaul before. From working at Enterprise, I know the rental business can be tough but the gentleman here gave an absolute 10/10 experience.

Nicole F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
4.0

Make sure that the truck doesn't leak water. I was soaked by yhe time we got to Bloomington. Also items in the truck was went as well. Including the mattress and everything in moms attic.

Dean M. 
Rating:
5.0

Customer did not leave a comment.

Derrick S. 
Rating:
4.0

Customer did not leave a comment.

SAM M. 
Rating:
5.0

Great experience. I'll definitely refer them in the future.

Ryan P. 
Rating:
5.0

Awesome customer service!!

Donna W. 
Rating:
5.0

Customer did not leave a comment.

Zeeshan A. 
Rating:
5.0

Jackson was very helpful and professional during our rental process

Colleen C. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
1.0

Customer did not leave a comment.

Dazhane W. 
Rating:
5.0

Greg and Kory were excellent! Very helpful people and the place is managed & run great!

Paul C.  |  Overall Experience 
Rating:
5.0

Greg helped me secure the truck reservation. His knowledge of the system made the process fast, easy, and accurate. He was very professional, courteous, and friendly.

John C. 
Rating:
5.0

Nothing! Couldn't expect more!

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
4.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

The staff is always friendly and helpful. In addition to their friendliness, they are extremely efficient. I highly recommend using this facility. I will when I need them again.

Pam M.  |  Overall Experience 
Rating:
5.0

Great people to work with. Nice clean place. Thanks

Robert G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bryant S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
4.0

We rented a tow dolly with our truck rental to tow my SUV from Ohio to Michigan for our move, after loading the truck up and getting ready to leave we went to load my SUV onto the tow dolly. One tire strap was either cut or ripped making it too short to strap the tire on so we ended up having to leave my SUV behind and come all the way back to Ohio to get it and drive it back to Michigan causing me to have to pay double gas as well as still having to pay for the tow dolly when it was completely unusable. My advice is the check the equipment with your vehicle before leaving U-Haul!! They don't reimburse you for their faulty equipment! 😡

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Lauren A. 
Rating:
2.0

Have the truck gas tank at least 3/4 full. I had to get gas when I first picked it up and then when I dropped it off…trying to get it back to 3/16 full. I put $28 dollars in it to drive 40 miles. The attendants said I was getting $8.00 gas credit but I could not see it on my screen. The attendant was very nice but the entire gas thing was shady. Not impressed especially with the price of gas now.

GAIL I. 
Rating:
5.0

Great experience as always. Simply outstanding

IAN L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

The man who helped me was nice and professional!!! He answered all my questions(which was quite a few this being my first time 😅) everything went smooth

MONICA H. 
Rating:
5.0

Helpful staff

LISA S. 
Rating:
5.0

Greg at Kent Storage is a true asset to your Organization! Always ready to help

JOHNETT B. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
4.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
3.0

-When we set up the trailer unfortunately we forgot to tighten the coupler. I found out when losing the vehicle and was able to figure out how to tighten it. -Although the daily flat rate was initially offered with a 10% discount, unfortunately we needed to get the vehicle moved the same day and the truck and trailer were in use the following day. I think it would have been fair to offer the daily rate but inform me they needed returned that evening which I already planned to do. We paid significantly more for a daily rental using the equipment for less time. It would've been helpful to have the reservation agent bring this up as we are on a limited budget. We also could have picked up from another location which had the truck and trailer available for the next day. Although the truck and trailer met our needs, I am leery of using this again because of the extra cost and how much extra it was for the same rental as the daily rate.

MICHAEL A. 
Rating:
4.0

Have staff go over exterior of vehicle with customer to confirm any damage. Show customer where gas door release is. I believe I put more gas into the vehicle than I needed to on return. Person who checked me in said to return it at 'same level at which I received it' and it appeared to be full. When I filled up it on return noted the gauge was over the F. The MPG was only 10 miles based on the gas I replaced.

MARY S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B.  |  Overall Experience 
Rating:
5.0

Noticed some rat poop in the garage when hauling out our stuff and had to use old clothe to brush it off! Needs mouse traps in the back corners of the storage!

JEFFREY B. 
Rating:
4.0

The truck was not well maintained nor had a thorough maintenance inspection between renters. I made it less than 10 minutes from home before having to pull over with a blown out tire. I then had to wait an hour to have the tire changed. When the guy changed the tire he said “this has been like this for a long time, there's even a birds nest down here”. The tire had dry rot which doesn't happen overnight. This could have definitely put myself at great harm. There should be a better inspection done by workers before giving someone a box truck to drive around.

Kylie H. 
Rating:
5.0

Owner was very knowledgeable and helpful. He went above and beyond to make sure we were satisfied

GARY DUANE G. 
Rating:
5.0

Customer did not leave a comment.

PAXTON ROBERT R. 
Rating:
5.0

Kent Storage is easy to deal with and I would definitely recommend them!

DEANNA M. 
Rating:
4.0

It is very hard to locate. It is not behind Acme as we were told by the Akron office. It is located behind with one little sign at a storage unit. it only had two trucks sitting there and the one we took was filthy inside and out. It reeked of smoke. The employee was excellent and helpful. He made it a good experience.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Rick K. 
Rating:
5.0

Kent Storage was great and fit all of my needs . Nice friendly staff and a safe environment.

Rachelle M.  |  Overall Experience 
Rating:
5.0

Greg was very professional and it was a pleasure doing business with him. I know there was confusion the last couple of weeks, on my part, but he was very patient. I thank you for everything!

PATRICIA R.  |  Overall Experience 
Rating:
5.0

I had a great experience storing items here for 8 months, in a 5’ x 10’ non-temperature controlled unit. When moving out, in October, there were stink bugs living in my non-sealed containers. Nothing was damaged- and the price was great.

Clover Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

ALEX H. 
Rating:
5.0

Customer did not leave a comment.

LEON W. 
Rating:
5.0

Customer did not leave a comment.

HASSAN B. 
Rating:
5.0

Customer did not leave a comment.

LINCOLN M. 
Rating:
5.0

Customer did not leave a comment.

Rita T. 
Rating:
3.0

Customer did not leave a comment.

Kaylee R. 
Rating:
5.0

I was very pleased with the helpful, friendly staff. All of my questions were answered, calls were returned promptly, and all my needs were met when I contracted to store my daughter's things for the summer. Excellent service, reasonably priced.

Cherylyn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
4.0

Very nice guy great customer service easy return process

ARNETTA W. 
Rating:
3.0

You did not include a dolly when I had paid to reserve one. I had to spend time/mileage on my moving day to go to another location to rent one as I picked up before you opened.

Anna M. 
Rating:
1.0

Poor location it is not noticeable. It sits behind a little plaza The equipment I reserved was not In the truck when I got to my destination.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
5.0

Customer did not leave a comment.

Scotty D. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED A. 
Rating:
5.0

We were very pleased with the service provided. Especially since we are Internationals, sometimes people tend to take advantage. Not with Kent Storage. Plus the price was so affordable. Thank you Greg and Staff.

Johanna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
1.0

Better directions on where you facility is actually located. Fix your website in order to accurately locate for mobile check in. Make it a faster process to get your truck and go. I waited 30 minutes just to be helped.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD O. 
Rating:
5.0

Friendly, came and met me when I pulled up. Asked about any issues (none) and unhooked the trailer for me.

Pete W. 
Rating:
3.0

Customer did not leave a comment.

Jamie S. 
Rating:
4.0

Very helpful staff member and pleasant to deal with.

Mark F. 
Rating:
5.0

Great communication. Swift, efficient check-in. Thank you!

David G. 
Rating:
5.0

Customer did not leave a comment.

Seth K. 
Rating:
5.0

This associate was amazing however our overall experience was dismal. We searched for a location for a truck and found one in central Akron. We drove Kent to Akron only to find out they had changed our reservation to Kent. The Akron employee was extremely unhelpful and somewhat rude. We then had to drive to our original starting point. Waited in line with another employee who said they had more reservations than vehicles, only to find out our reservation was at a different location un the city. We had no idea it even existed. Our truck was the only vehicle there. How does a company take reservations for more vehicles than they have and change locations? I know of no restaurants that book more tables than they have then tell the customers that they have a table at another restaurant across town. This was ridiculous and put us way behind schedule.

ANDREW S. 
Rating:
4.0

It was within a mile of my destination very convenient.

ANTHONY M. 
Rating:
4.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

The gentleman who helped me was wonderful.

Traci T. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY N. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
4.0

The truck itself was clean however there was an odor in the cabin of the truck, that was not pleasant.

CATHY Z. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
5.0

Everything went smoothly and was perfect! Thank you.

DINA H. 
Rating:
4.0

Actually I was disappointed that I could not rent from Streetsboro, OH. Consideration of the renters location would be advantageous. Certainly the company could have trucks in needed locations when they are reserved several weeks ahead.

james H. 
Rating:
5.0

Customer did not leave a comment.

Rich K. 
Rating:
5.0

Customer did not leave a comment.

Penelope H. 
Rating:
5.0

Customer did not leave a comment.

Lindsay S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tori J. 
Rating:
2.0

The lock on my key box was stuck and I was told by the customer care agent to drive to another location that was approx 7 miles away. She also said that I will have to pay for the extra mileage when the inconvenience was caused on U-haul's part! This was a ridiculous solution provided along with a very rude tone.

Aishwarya P. 
Rating:
5.0

Customer did not leave a comment.

Niles G. 
Rating:
3.0

The rental truck that I was given was clean but was in need of mechanical attention to the steering components as there was a delay in the response of the steering . The steering wheel was greatly off center also which did not make for a pleasant driving experience.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

WENDY H. 
Rating:
5.0

Greg and company have always been a pleasure to work with. Knowledgeable, friendly, and willing to help as best they can. Thanks a bunch!

Chris W. 
Rating:
5.0

Better customer service at reg number and scheduling phone number... Better and safer equipment. I had 4 panic attacks due to all the issues due to my anxiety. I will never recommend or use uhaul again!!

trace W. 
Rating:
4.0

The online check in wouldn't work so I called the next morning and the gentleman was very helpful and understood our frustrations. Very nice guy. Cannot remember his name.

Dylan W. 
Rating:
5.0

Fast and friendly trouble free

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Heidi C. 
Rating:
5.0

Customer did not leave a comment.

Greg M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
5.0

Very professional the 8+ years I rented . Thanks Greg

SHAWN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE W.  |  Overall Experience 
Rating:
5.0

I have kept my things here for the last 5+ years. Greg and staff have been helpful, kind and understanding. I have often traveled and had to call with questions. Staff always assisted and helped me out. I would highly recommend this facility. It was clean, well maintained and safe. Never had an issue. Thanks for all that you've done. I will miss having my stuff here.

VERA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert T.  |  Overall Experience 
Rating:
5.0

Very clean and well maintained units. Customer service was great.

Kristin V.  |  Reservation 
Rating:
5.0

Our move went smoothly. The facility is easily accessible and clean and the employee assisting us was polite and accommodating.

Sue A.  |  Reservation 
Rating:
5.0

We have not moved in yet. Scheduled for 5/15-5/22. However you have been extremely helpful in preparing for the move and look forward to a smooth entrance and relationship with your facility.

Jennifer L.  |  Reservation 
Rating:
5.0

The facility is clean and well kept, and the employees are friendly and well informed.

David S.  |  Reservation 
Rating:
5.0

I always have a great customer satisfaction when i use uhaul..

Janice C.  |  Reservation 
Rating:
5.0

Very friendly and professional

Douglas P.  |  Reservation 
Rating:
5.0

Customer service representative was very helpful. Storage space was clean.

Julia B.  |  Reservation 
Rating:
5.0

Easy to reserve. Unit is clean and as expected. Easy, quick transaction at facility.

Rachelle B.  |  Reservation 
Rating:
4.0

Easy to order a unit. Still need one, will be coming back soon. Timing was just wrong.

Mary H.  |  Reservation 
Rating:
5.0

Great, efficient service.

Eric T.  |  Reservation 
Rating:
5.0

The nicest storage unit I have ever rented from. Would highly recommend. Safe, secure units, with friendly staff, and reasonable rates!

KIM Y.  |  Overall Experience 
Rating:
5.0

Thank you for the friendly staff and ease in knowing my items were secure.

DIANNA G.  |  Overall Experience 
Rating:
5.0

Both employees I interacted with (the young lady and man over the phone were friendly, helpful and displayed excellent customer service. Thank you.

Rebecca H.  |  Overall Experience 
Rating:
3.0

the hours made it somewhat inconvenient

Conner W.  |  Overall Experience 
Rating:
5.0

The unit met our needs and was conveniently located.

Don H.  |  Overall Experience 
Rating:
5.0

Very easy to use.

Douglas D.  |  Overall Experience 
Rating:
5.0

Very easy to rent and vacate. Price was reasonable and there were no hidden fees. I used to manage a storage facility, so I knew what to look for, would highly recommend.

JAMIE R.  |  Overall Experience 
Rating:
5.0

Everything went very smoothly. Thank you!

Mari Ann H.  |  Overall Experience 
Rating:
5.0

Would highly recommend

JULIE R.  |  Overall Experience 
Rating:
4.0

The hours should be a bit later for college students.

Elizabeth L.  |  Overall Experience 
Rating:
5.0

Very helpful and flexible with our daughters move!

CHERIE J.  |  Overall Experience 
Rating:
5.0

This worked great for us. We were able to upgrade to bigger unit when needed and closing out unit when we were done was simple.

KEN M.  |  Overall Experience 
Rating:
5.0

Very helpful staff

JENNIFER W.  |  First Impressions 
Rating:
5.0

The service was great! The storage unit itself was clean, and exactly what was expected. The office area was clean and Greg was friendly and helpful!

ABBEY M.  |  First Impressions 
Rating:
3.0

I did not end up using the facility. I found a closer facility to my home.

Privacy R.  |  First Impressions 
Rating:
4.0

The Kent Storage staff were very courteous and professional. My storage unit was also very clean. I highly recommend this storage facility.

Privacy R.  |  First Impressions 
Rating:
4.0

I had a very good experience moving in to my storage unit. The staff was helpful and friendly and moving is was quick and easy. All of my questions were answered.

Privacy R.  |  First Impressions 
Rating:
5.0

Excellent service

Privacy R.  |  First Impressions 
Rating:
5.0

Excellent service

Privacy R.  |  First Impressions 
Rating:
5.0

Great experience. Staff was very friendly and helpful.

Privacy R.  |  First Impressions 
Rating:
4.0

it is very nice,and clean.

Privacy R.  |  First Impressions 
Rating:
5.0

Nice location for KSU students

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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