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melissa r
Customer Reviews for Kent's Flooring LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great People - Friendly -went over the functions of the truck
Edward KI don't think it's right to charge me $20. because I returned it after closing. I wasn't even told about this charge. I would have returned it the next day if I had known about this charge. I only had the truck for around 6 hours.
Tammie BAlways the best and easiest process
Ann GUnbelievable customer service- fantastic people who are kind and patient to everyone.
Erika MVehicle was well explained to me. Can't think of anything else I would have needed.
Sylvia GCountry people, very easy to work with. For its location, usually always have what you need and in good repair.
Louis MAnna Ruth very professional and friendly , went above and beyond to wait over an hour to pickup truck. Super nice.
TONY GThey are fast .
JEFFREY TPick up check in was a nightmare. I used my phone with location services turned on, but could not log in. I called customer service and after holding for 20 minutes received a recording saying leave a m save. Luckily, the owner of Kent’s responded to my message and was there in a flash,. She was very helpful and that’s why the service gets 5 stars
Jolene LGreat folks at Kent's 👍🏻👍🏻
Rex HI was charged a $168.70 fee for a rental equipment I never received when I picked up my equipment uhaul. I think that’s poorly handled to take money out of someone’s bank account especially when they never received the correct equipment to begin with.
Tasha SGreat customer service and equipment. Recommend to anyone!
TRACY RThe online itinerary was incomplete after booking storage online, still the first free storage month was charged.
Jeffrey FThe lady (employee) who assisted us at Kent’s Flooring not only changed our reservation upon arrival and seemed confused with the entire process - she was extremely rude and not happy to be there. The place was really unorganized. The trailer was also dirty and not swept out. Would not recommend.
Jennifer BWorking with Anna Ruth was good as always. My truck was ready to go and clean. She took the time to go over the paperwork for me and made things easy to understand.
joe fQuick and efficient transaction. Great dealer to work with.
Ron HLess than 1/4 tank of gas on pick up, they weren't busty but moved extremely slow. The trucks transmission needs to be serviced, rpm's race very high.
Wayne HDon’t really have any suggestions at this time. We were very pleased with the overall experience.
Greg HMake sure the handheld device and the office computer work really well together. It would make picking up the truck much easier.
John GExcellent service.....
Danny MEverything was great. Very friendly staff.
Daniel CBe sure to mention all the differences between in town and one way trip out of town. Pricing was ridiculous for the out of town Trip.
Christopher SThey are always very friendly and very helpful, you just can't beat their service! A+++++
Andrew WThe person who waited on me was awesome. The truck was incorrectly set up to be dropped at another location. She called and had it corrected saving me additional charges.
Mark PWas charged an extra day even though facility was closed and after calling the 800 number who said that we returned it on time. Also charged an extra $30 in gas, even though it was filled up to where we were instructed.
CERAELIZABETH KSuper friendly and helpful staff.
Marvin NThe lady was sweet and tried being helpful but was completely uneducated and bothersome when it came to hooking up towing equipment.
Stevie HNice lady and went over different features with the truck.
Robert Rno improvement needed at Kent's, excellence service. A big Thank You to Kent's and U-Haul
Ray EI didn't see any improvement needing to be done.
Nancy NThe People in Jonesville Va. was great friendly
Dennis Mon the JH truck the ramp was too short. sitting on level ground- pushing items up the ramp was like climbing Mt. Everest. The guys were walking up a very steep incline. the ramp measured 8 ft . We had used one before and the ramp was sufficient and made it easy to transport items and to walk.(smooth incline) The items were big and had wheels they were really having to strain.
Anna RU can start giving the payments made by debit or credit card back when u take the uhaul back clean an filled up with gas
Kayla JNeeds to be cleaner.
BRITNEY FGreat people to work with . Very Friendly and polite.
Anna KGreat people. Very friendly and extremely accomodating. Highly recommended.
Anthoney RThe lady was very nice and friendly. Explained everything very well. If I need a uhaul again I will go back to these friendly folks.
A JThanks
Robert Bquick and polite
Lann SNothing. Everything was great.
Dennis SExcellent business, very clean uHaul rentals.
James SThe staff was very friendly and helpful! They explained everything very well and answered all my questions! I was very impressed!
Michael D