Customer Reviews for Kent's Flooring LLC
(U-Haul Neighborhood Dealer)

223 reviews

33947 Wilderness Rd   Jonesville, VA 24263

(276) 346-4211

Office Hours

  • Mon: 9 am–5 pm
  • Tue: 9 am–5:30 pm
  • Wed-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(276) 346-4211

33947 Wilderness Rd
Jonesville, VA 24263

Services at this Location:

Office Hours

  • Mon: 9 am–5 pm
  • Tue: 9 am–5:30 pm
  • Wed-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Josh O 
Rating:
5.0

Good experience, good prices!

William C 
Rating:
5.0

Customer did not leave a comment.

Allison L 
Rating:
5.0

Customer did not leave a comment.

Allison L 
Rating:
4.0

Customer did not leave a comment.

melissa r 
Rating:
5.0

Great People - Friendly -went over the functions of the truck

Edward K 
Rating:
5.0

Customer did not leave a comment.

REX H 
Rating:
5.0

Customer did not leave a comment.

Bill W 
Rating:
5.0

Customer did not leave a comment.

rickie l 
Rating:
5.0

Customer did not leave a comment.

Kenny S 
Rating:
3.0

I don't think it's right to charge me $20. because I returned it after closing. I wasn't even told about this charge. I would have returned it the next day if I had known about this charge. I only had the truck for around 6 hours.

Tammie B 
Rating:
5.0

Customer did not leave a comment.

REX H 
Rating:
5.0

Customer did not leave a comment.

Kevin m 
Rating:
5.0

Customer did not leave a comment.

Nicholas N 
Rating:
5.0

Always the best and easiest process

Ann G 
Rating:
5.0

Customer did not leave a comment.

Patricia B 
Rating:
3.0

Customer did not leave a comment.

Walter I 
Rating:
5.0

Customer did not leave a comment.

Steve G 
Rating:
5.0

Unbelievable customer service- fantastic people who are kind and patient to everyone.

Erika M 
Rating:
5.0

Customer did not leave a comment.

joseph P 
Rating:
5.0

Customer did not leave a comment.

joseph P 
Rating:
5.0

Vehicle was well explained to me. Can't think of anything else I would have needed.

Sylvia G 
Rating:
5.0

Customer did not leave a comment.

TONYLYNN L 
Rating:
5.0

Country people, very easy to work with. For its location, usually always have what you need and in good repair.

Louis M 
Rating:
3.0

Customer did not leave a comment.

Helen S 
Rating:
5.0

Anna Ruth very professional and friendly , went above and beyond to wait over an hour to pickup truck. Super nice.

TONY G 
Rating:
4.0

They are fast .

JEFFREY T 
Rating:
5.0

Customer did not leave a comment.

Nevin H 
Rating:
5.0

Customer did not leave a comment.

Jeff F 
Rating:
5.0

Customer did not leave a comment.

Amber H 
Rating:
5.0

Pick up check in was a nightmare. I used my phone with location services turned on, but could not log in. I called customer service and after holding for 20 minutes received a recording saying leave a m save. Luckily, the owner of Kent’s responded to my message and was there in a flash,. She was very helpful and that’s why the service gets 5 stars

Jolene L 
Rating:
5.0

Great folks at Kent's 👍🏻👍🏻

Rex H 
Rating:
1.0

I was charged a $168.70 fee for a rental equipment I never received when I picked up my equipment uhaul. I think that’s poorly handled to take money out of someone’s bank account especially when they never received the correct equipment to begin with.

Tasha S 
Rating:
5.0

Great customer service and equipment. Recommend to anyone!

TRACY R 
Rating:
3.0

The online itinerary was incomplete after booking storage online, still the first free storage month was charged.

Jeffrey F 
Rating:
4.0

Customer did not leave a comment.

Kenneth B 
Rating:
2.0

The lady (employee) who assisted us at Kent’s Flooring not only changed our reservation upon arrival and seemed confused with the entire process - she was extremely rude and not happy to be there. The place was really unorganized. The trailer was also dirty and not swept out. Would not recommend.

Jennifer B 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Customer did not leave a comment.

glenda g 
Rating:
5.0

Customer did not leave a comment.

Thomas E 
Rating:
5.0

Customer did not leave a comment.

ChristinaE H 
Rating:
5.0

Customer did not leave a comment.

Thomas E 
Rating:
5.0

Customer did not leave a comment.

Storm T 
Rating:
5.0

Working with Anna Ruth was good as always. My truck was ready to go and clean. She took the time to go over the paperwork for me and made things easy to understand.

joe f 
Rating:
5.0

Quick and efficient transaction. Great dealer to work with.

Ron H 
Rating:
2.0

Less than 1/4 tank of gas on pick up, they weren't busty but moved extremely slow. The trucks transmission needs to be serviced, rpm's race very high.

Wayne H 
Rating:
5.0

Don’t really have any suggestions at this time. We were very pleased with the overall experience.

Greg H 
Rating:
5.0

Customer did not leave a comment.

Courtney L 
Rating:
5.0

Customer did not leave a comment.

Karen M 
Rating:
4.0

Customer did not leave a comment.

Brian C 
Rating:
5.0

Make sure the handheld device and the office computer work really well together. It would make picking up the truck much easier.

John G 
Rating:
5.0

Excellent service.....

Danny M 
Rating:
5.0

Everything was great. Very friendly staff.

Daniel C 
Rating:
5.0

Customer did not leave a comment.

Kevin F 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
3.0

Be sure to mention all the differences between in town and one way trip out of town. Pricing was ridiculous for the out of town Trip.

Christopher S 
Rating:
5.0

They are always very friendly and very helpful, you just can't beat their service! A+++++

Andrew W 
Rating:
5.0

Customer did not leave a comment.

Sandra C 
Rating:
5.0

Customer did not leave a comment.

JOHNRICHARD W 
Rating:
5.0

The person who waited on me was awesome. The truck was incorrectly set up to be dropped at another location. She called and had it corrected saving me additional charges.

Mark P 
Rating:
5.0

Customer did not leave a comment.

Tina W 
Rating:
3.0

Customer did not leave a comment.

Elizabeth R 
Rating:
5.0

Customer did not leave a comment.

Stacie M 
Rating:
5.0

Customer did not leave a comment.

Michael A 
Rating:
1.0

Customer did not leave a comment.

MARY P 
Rating:
1.0

Was charged an extra day even though facility was closed and after calling the 800 number who said that we returned it on time. Also charged an extra $30 in gas, even though it was filled up to where we were instructed.

CERAELIZABETH K 
Rating:
5.0

Super friendly and helpful staff.

Marvin N 
Rating:
5.0

Customer did not leave a comment.

Joseph R 
Rating:
2.0

The lady was sweet and tried being helpful but was completely uneducated and bothersome when it came to hooking up towing equipment.

Stevie H 
Rating:
5.0

Customer did not leave a comment.

REX H 
Rating:
5.0

Customer did not leave a comment.

REX H 
Rating:
5.0

Customer did not leave a comment.

REX H 
Rating:
5.0

Nice lady and went over different features with the truck.

Robert R 
Rating:
5.0

no improvement needed at Kent's, excellence service. A big Thank You to Kent's and U-Haul

Ray E 
Rating:
5.0

Customer did not leave a comment.

Stacie M 
Rating:
5.0

Customer did not leave a comment.

Kent's F 
Rating:
5.0

I didn't see any improvement needing to be done.

Nancy N 
Rating:
5.0

The People in Jonesville Va. was great friendly

Dennis M 
Rating:
5.0

on the JH truck the ramp was too short. sitting on level ground- pushing items up the ramp was like climbing Mt. Everest. The guys were walking up a very steep incline. the ramp measured 8 ft . We had used one before and the ramp was sufficient and made it easy to transport items and to walk.(smooth incline) The items were big and had wheels they were really having to strain.

Anna R 
Rating:
1.0

U can start giving the payments made by debit or credit card back when u take the uhaul back clean an filled up with gas

Kayla J 
Rating:
1.0

Needs to be cleaner.

BRITNEY F 
Rating:
5.0

Customer did not leave a comment.

Rebecca H 
Rating:
5.0

Customer did not leave a comment.

Monica b 
Rating:
5.0

Customer did not leave a comment.

Frank O 
Rating:
5.0

Great people to work with . Very Friendly and polite.

Anna K 
Rating:
5.0

Great people. Very friendly and extremely accomodating. Highly recommended.

Anthoney R 
Rating:
5.0

The lady was very nice and friendly. Explained everything very well. If I need a uhaul again I will go back to these friendly folks.

A J 
Rating:
5.0

Thanks

Robert B 
Rating:
5.0

Customer did not leave a comment.

rita b 
Rating:
4.0

Customer did not leave a comment.

Debra G 
Rating:
1.0

Customer did not leave a comment.

Eddie T 
Rating:
5.0

Customer did not leave a comment.

Misty S 
Rating:
3.0

Customer did not leave a comment.

Tammy M 
Rating:
5.0

Customer did not leave a comment.

Anna K 
Rating:
5.0

quick and polite

Lann S 
Rating:
4.0

Customer did not leave a comment.

Stella B 
Rating:
3.0

Customer did not leave a comment.

Jessica P 
Rating:
5.0

Nothing. Everything was great.

Dennis S 
Rating:
5.0

Customer did not leave a comment.

Dennis S 
Rating:
5.0

Excellent business, very clean uHaul rentals.

James S 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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