Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady was sweet and tried being helpful but was completely uneducated and bothersome when it came to hooking up towing equipment.
Nice lady and went over different features with the truck.
no improvement needed at Kent's, excellence service. A big Thank You to Kent's and U-Haul
I didn't see any improvement needing to be done.
The People in Jonesville Va. was great friendly
on the JH truck the ramp was too short. sitting on level ground- pushing items up the ramp was like climbing Mt. Everest. The guys were walking up a very steep incline. the ramp measured 8 ft . We had used one before and the ramp was sufficient and made it easy to transport items and to walk.(smooth incline) The items were big and had wheels they were really having to strain.
U can start giving the payments made by debit or credit card back when u take the uhaul back clean an filled up with gas
Needs to be cleaner.
Great people to work with . Very Friendly and polite.
Great people. Very friendly and extremely accomodating. Highly recommended.
The lady was very nice and friendly. Explained everything very well. If I need a uhaul again I will go back to these friendly folks.
Thanks
quick and polite
Nothing. Everything was great.
Excellent business, very clean uHaul rentals.
The staff was very friendly and helpful! They explained everything very well and answered all my questions! I was very impressed!
The employee's at this location were pleasant and polite.
Great people. Fast and friendly service.
Nothing needs to improve at this store, they were so much better than the Weber City store.
Great people working in this location
Everything went very well. I am a “Happy Camperâ€!
Ordered on line the price was $650 when I went to pick it up , the price $650 went almost $100 more. So for the next customer who orders on line ,please tell them that the price goes up , when they pick it up.
Over charged refuse to check on millage or gas
Nothing, friendly staff and helped me modify my reservation to get my UHAUL 3 days early. Awesome!
Very friendly
Awesome people
Anna Kent was very professional and very knowledgeable. It was a smooth transaction.
I was originally scheduled to pick up the truck at Shawnee Motors in Big Stone. The truck wasn't there, even though it had been reserved. I had to drive over 25 miles to another location to pick up the truck. No offer of a discount, not even an apology. Horrible experience.
After traveling with a full trailer, through deep mountains, the trailer was stuck, but their staff new exactly what to do to get it loose. GREAT HELP!!!
It's not that the location was unclean. It's just not particularly inviting, nor was it uninviting. It serves the purpose and the building and improvements are not new. Nonetheless, the staff was helpful and friendly. The location is also much appreciated and there are no existing locations in the area which would be an improvement without great investment expense in infrastructure.
Front tires on the 26' truck seemed severely out of balance.
Well iv rented their a few times and was always told if u brought truxk back early and was sitting there when they came in to open I wouldn't get charged for that day well this time must've been different or they pick and choose when u get charged cause I was charged for a whole day that I didn't use and that's not fair nor right to the customer when it's always been a certain way unsatisfied totally
At drop off the ppl there were very very nice and id recommend them to anyone!! Super nice and helpful
Nothing
Kent's Flooring was excellent to work with. We ended up with a new(ish) truck, that was the icing on the cake.
The truck was dirty, but I don't blame Kent's Flooring. UHaul had to reroute us there unexpectedly, and there was very little turnover time for them to clean it before we had to pick it up. That problem of undersupply should be fixed by UHaul -- we had to drive two hours out of our way to get the truck we ordered.
