Customer Reviews for Kenwood Corporate Centre

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kenwood Corporate Centre

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

laura d. on

Rating:

Customer did not leave a comment.

Blaze C. on

Rating:

UHaul is a company ran in shambles. I order a rental truck to be picked up at Carlsbad Auto Service 6525 Russell Rd Carlsbad Springs, ON K0A 1K0 on June 2nd, 2018 at 3:30pm. I was charged $151.00 on June 2nd online. I went to go pick up at 4:00pm and was told there were no trucks as of yesterday morning. So I called your call centre. And I spoke to a women who refused to understand me and continuously said she didn't understand me. Then she put me on hold without my consent. Fortunately I was transfer to someone who was able to comprehend my situation and help me out. But when I arrived at the location I was forced to pay an additional $85.00 in addition to the $151.00 I already paid. He read the information that was provided in the system and they said I was text, never received, that I was called but left unknown. So how am I responsible for your miscommunication. Would never recommend UHaul after the hour of miscommunication and non sense I had to go through. If you have any questions. Call me at (613)265-9583

markus b. on

Rating:

Customer did not leave a comment.

Urban D. on

Rating:

Great people. Great rig.. couldn't have been any better. We will be back. Urban

ELICIA B. on

Rating:

They were amazing, so very helpful. Thabk you!

LINDA P. on

Rating:

Customer did not leave a comment.

GUTY G. on

Rating:

Customer did not leave a comment.

Julie H. on

Rating:

Customer did not leave a comment.

Drew M. on

Rating:

Customer did not leave a comment.

Paul P. on

Rating:

Thanks for the loaner. Great service.

Gaston M. on

Rating:

Not sure it needs improvement.

Paul R. on

Rating:

Customer did not leave a comment.

David V. on

Rating:

Not much. Excellent service.

Mark H. on

Rating:

Customer did not leave a comment.

dan m. on

Rating:

Nothing to improve. Excellent service!

Peter A. on

Rating:

Customer did not leave a comment.

meagan m. on

Rating:

Was a tad pricy for a trip to Ottawa and back but overall, it went smoothly. Reception at this location was knowledgeable and quick!

phillip w. on

Rating:

It was great.

Anthony H. on

Rating:

As usual , great service and no issues at all. Recommended.

john a. on

Rating:

It was great, friendly, fast and organized. Definitely use them again.

sasa m. on

Rating:

Customer did not leave a comment.

Sharon R. on

Rating:

Excellent customer service.

eric d. on

Rating:

Customer did not leave a comment.

CHRISTINE K. on

Rating:

Customer did not leave a comment.

Richard S. on

Rating:

Customer did not leave a comment.

Keith H. on

Rating:

Customer did not leave a comment.

WAYNE K. on

Rating:

Customer did not leave a comment.

Dieter K. on

Rating:

We had a problem with the auto hauler ratchet mechanisms. They definitely needed some lubrication. Aside from that it was a good experience.

Molly G. on

Rating:

Customer did not leave a comment.

Nick S. on

Rating:

Customer did not leave a comment.

TIM M. on

Rating:

Service was fast, with easy pick and delivery with clear instructions and no hidden costs

don r. on

Rating:

Customer did not leave a comment.

Randy B. on

Rating:

Always fast and friendly. Great customer experience once again.

Martha L. on

Rating:

Customer did not leave a comment.

LINDA P. on

Rating:

Customer did not leave a comment.

Taelan H. on

Rating:

Drop off was fine. Told worker at drop off what happened when I picked up the trailer. He told me I could make a comment of my experience.

Robert S. on

Rating:

Customer did not leave a comment.

don M. on

Rating:

check and insure windshield wipers are in better condition. the tires were also nearing their end of life. the truck wasn't very economical on the fuel consumption,even though I kept it in the green for the most part

marianne b. on

Rating:

We rented a cube van to pick up a set of furniture. We live in Arnprior and were picking up the set in Barrhaven. We rented the van at 3:30 (only because they close at 4pm) and returned before 10pm of the same evening. This cost us $175 which floored us. I was quiet upset at the cost and although we have used your trucks many times over the last 15 years we have decided that we will not be renting from Uhaul again. It is just too expensive. Our last move which we used your vans for was around the corner so it wasn't too bad but if you actually have to drive anywhere forget it the cost is too high. On a good note, the trucks at this location seem to be in better condition than ones we have rented before at other locations.

Rodney M. on

Rating:

I wanted to pick the vehicle up from a different location, closer to my cottage. Organized it a month before. I called the day before and they said they didn't have it. I had to scramble and call u-haul customer service to make new arrangements. They made it right but customers beware, if you are arranging to pick up at a different location, ensure you call the day before, especially if it is a small town not a major hub.

Jeffrey W. on

Rating:

Customer did not leave a comment.

JURGEN N. on

Rating:

as outlined in email to 849004_AFM@uhaul.com this morning (no reply as of now); 1: i was charged full day rental for 3 hrs of use. can we say double dipping. the truck had just been returned by another customer and i had it from about 14:30 to 16:45. 2: i filled the tank upon return. $34 for about 28 liters of gas. i put on 96KM (60 miles). looks like i paid for a good deal of the previous renter! not cool. i could have put in $15 and the gauge would have appeared full too. 3. customer service at the shop was friendly. 4. i would recommend this location for the convenience.

lisa p. on

Rating:

Customer did not leave a comment.

Gerrit s. on

Rating:

Very nice and helpful gentleman who took care of us and settled up our transaction

GARRY B. on

Rating:

Customer did not leave a comment.

Samantha G. on

Rating:

The local area manager (whatever the term) for my area (Arnprior,Ont) is a patronizing, judgemental self righteous ass! Who seems to lack common customer service skills especially when immediately belittling a person upon first talking. Not willing to do anything to assist when there’s an issue other the telling you “go try it again, if it doesn’t work call me” but has no back up plan other then to say “oh well, it won’t work” not to mention refuse to provide a contact number...

Randy B. on

Rating:

I have always had a good experience with most of the U Haul locations that I have rented from. This location is equally as good and accommodating. Very customer oriented.

Don D. on

Rating:

Customer did not leave a comment.

wanda Q. on

Rating:

Customer did not leave a comment.

Chrisopher K. on

Rating:

Customer did not leave a comment.

ALANA G. on

Rating:

Customer did not leave a comment.

Janet C. on

Rating:

Terri was an absolutely perfect Customer Service Representative for U-Haul. I would recommend this location, and her service expertise to anyone, without question.

Dave I. on

Rating:

A little earlier pickup time would be nice, other than that a great experience. Nice people, thank you

John W. on

Rating:

Hello, I had no issues with the rental process and equipment itself. I only had a bad experience with attaching the trailer to my vehicle. I was just about to do it myself when a representative from the U-Haul came to assist. I thought it might have been relatively simple any safe to lift the trailer onto the hitch ball. I did not expect the trailer to lunge forward quickly when we lifting the tongue together. It went past the ball and into my truck bumper with my baby finger caught in between. The force of the trailer severely pinched the finger tearing the skin and flesh inside. After taken my glove off to reveal my injury I new I had to stop the bleeding and moving quickly to bring the trailer home which luckily was only 1 street over. Once home I cleaned my wound which was revealing the inside contents of my finger and had my almost fainting wife take me to the hospital emergency to assess the damage. The triage nurse said I would require stiches and have to wait for the doctor to examine. My planned weekend trip had now been delayed until I could be released from the hospital. After a few hours of waiting to see the doctor and being treated the family was able to get on our way to our destination with trailer in tow. I was not able to do all the activities planned for the weekend and had some minor inconveniences but was able to return home safely 48 hours later. I expect my baby finger will take a long time to heal and will have a permanent scar to remind me of that day. To improve things for the next customer is to find out why the trailer did not have a simple crank jack stand to help with the installation and safety which probably could have helped been prevented of such incidents. Best regards John White.

Shane K. on

Rating:

I have always found the staff here very friendly and accommodating. I have rented trucks a couple of times and used their storage services as well.

Paisley H. on

Rating:

This is the second time I have used the services provided at this location and I would like to say both times I was given friendly, high quality service. I was helped by two different people and both were fantastic and very helpful. I would and have highly recommended this u-haul location!

Ted G. on

Rating:

Customer did not leave a comment.

rick s. on

Rating:

As far as I am concerned nothing as everything was done in a professional manner and I was treated very well.

BRANDI O. on

Rating:

Customer did not leave a comment.

roger b. on

Rating:

Change nothing, it’s a great place to do business with

JANE T. on

Rating:

Customer did not leave a comment.

George P. on

Rating:

Customer did not leave a comment.

Andrea R. on

Rating:

Customer did not leave a comment.

doug s. on

Rating:

Customer did not leave a comment.

jim h. on

Rating:

As a customer I found that there wasn't anything to improve upon. Excellent service.

Leslie W. on

Rating:

The service was excellent. Everything was clearly explained, right down to how to use the dolly we rented for the freezer. The check in was seamless and the e-invoice was handy. I am very pleased with this location. Nothing to improve that I can see.

bob g. on

Rating:

Nothing needs to ghange!

Emily E. on

Rating:

Very friendly efficient staff that went over and above to provide good service (for example so many had rented at 9 am Sat morning they came in early so there wouldn't be a line up).

Walter G. on

Rating:

The service was fast and good.

THADDEUS F. on

Rating:

Customer did not leave a comment.

ALANA G. on

Rating:

I just love Terry and Mark in Arnprior they are very polite and respectful. Very friendly and would recommend them to anyone who needs U-Haul for moving.

charlene s. on

Rating:

Customer did not leave a comment.

Terry L. on

Rating:

Nothing needs improving! Great experience! Friendly, helpful, professional, "very easy to work with" staff. No nonsense, "nothing hidden", thoroughly explained, "no surprises" rental agreement. Well maintained functional equipment. Flexible pickup and drop off times. Will recommend and use this UHaul location for all my "rental needs". Thanks again!

suzanne g. on

Rating:

Customer did not leave a comment.

jason s. on

Rating:

Customer did not leave a comment.

Albert B. on

Rating:

This is probably the best location I have ever been to for renting a truck. Extremely friendly and the representative who did up all the paper work went out of her way to make sure everything was explained and understood. I walked away feeling comfortable about the rental.

Yvonne M. on

Rating:

Customer did not leave a comment.

JACQUES L. on

Rating:

very satisfied

scott m. on

Rating:

Customer did not leave a comment.

KEVIN J. on

Rating:

everything was fine and worked great

NANCY B. on

Rating:

Customer did not leave a comment.

Simon L. on

Rating:

Customer did not leave a comment.

STEVEN R. on

Rating:

Customer did not leave a comment.

MIKE K. on

Rating:

No improvements necessary. Overall experience was excellent.

don j. on

Rating:

Nothing

shay t. on

Rating:

Customer did not leave a comment.

leanne h. on

Rating:

Customer did not leave a comment.

terry s. on

Rating:

I think that all vehicles should be full of fuel. The truck that I picked up had a little less than half a tank of fuel which makes it impossible to judge how much fuel that I should buy to return the gauge to it's original setting. If the tank was full, I would only have to fill it when it's returned. This is a small point but I think it's important.

Shelley F. on

Rating:

Both staff members at this location were wonderful. Pleasant and efficient, I have no complaints.

charlotte L. on

Rating:

Terry and Mark are always wonderful to do business with. We are repeat clients and as a realtor, I send them every referral I can...

DEBBIE H. on

Rating:

Excellent service in arnprior.

K.K. Shane M. on

Rating:

Parking is difficult and a challenge to get in and out with all of the close proximity parking within the lot. With large vehicles, it is difficult to maneuver.

LINDA M. on

Rating:

.

Dwight L. on

Rating:

Only 1 of the 4 tires were properly inflated. 1 was almost flat and another was only 50 percent inflated

TIM D. on

Rating:

Staff are very friendly and accommodating.

Gayle T. on

Rating:

Customer did not leave a comment.

Joanne B. on

Rating:

Customer did not leave a comment.

DOUG L. on

Rating:

Customer did not leave a comment.

LESLIE D. on

Rating:

Mark and his staff are always very helpful .

KEVIN G. on

Rating:

The back of the truck was dirty and the roof leaked. I will be writing a formal complaint. To the big move I have yet to have a minute to do so. Our personal effects have been damaged and possibly lost. Most of the 259 dollars spent on your uhaul boxes are now ruined.