Customer Reviews for Kerrys Vroom Service Inc
(U-Haul Neighborhood Dealer)

305 reviews

131 N Clark St   Kimberly, WI 54136

(920) 423-0209

Hours

  • Mon–Thur
    8 am–4 pm
  • Friday
    8 am–3:30 pm
  • Saturday
    8 am–11 am
  • Sunday
    Closed

Services at this Location:

Contact Us

(920) 423-0209

131 N Clark St
Kimberly, WI 54136

Services at this Location:

Hours

  • Mon–Thur
    8 am–4 pm
  • Friday
    8 am–3:30 pm
  • Saturday
    8 am–11 am
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Nothing I can think of.

JOHN J. 
Rating:
5.0

Very Easy to rent from this location. Will definitely use this place again.

Christy Z. 
Rating:
4.0

Customer did not leave a comment.

RANDALL A. 
Rating:
5.0

Customer did not leave a comment.

Glenn F. 
Rating:
5.0

Easy process, wonderful company to do business with!

SHEILA S. 
Rating:
5.0

Customer did not leave a comment.

tom P. 
Rating:
4.0

Kerry was helpful snd efficient. He made the best of his limited space

Dorothy V. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Kellys went over and above our exceptions. Great location and folks to rent from.

jana N. 
Rating:
5.0

Great service and attention to detail. Went the extra mile to make this rental a good fit for the job.

Joseph E. 
Rating:
5.0

Kerrys Vroom Service Inc. is a neighborhood auto shop and Uhaul resource business. A great location and the owner is a down to earth guy you can trust with your auto repair or Uhaul needs.

Cliffoed K. 
Rating:
5.0

Dropped off the van and used the key drop box. Simple and convenient!

Kyle S. 
Rating:
5.0

Kerry did a good job, and the U-Haul 15 foot truck was in excellent condition and worked well for my moving. All good, and I'll be back next time I need to use a moving truck. -=Rick

RICK M. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

I liked the fact that it was a real very nice person I was dealing with and not some stupid shitty app!

Tina B. 
Rating:
5.0

Customer did not leave a comment.

ORLIN ARTHUR G. 
Rating:
4.0

Very courteous and professional

Kirby S. 
Rating:
5.0

This is the second year that we have rented a U-Haul van. It has become our standard for a summer event like EAA. We will be back next year.

Jason D. 
Rating:
5.0

Great equipment, easy check in and out.

Ricky B. 
Rating:
2.0

Getting the original trailer was one of the worst experiences I've ever had with any business. I went to 3 different locations with them either being closed or no one being in the office. The 4th place I tried set me up and told me they had the trailer only to make me a reservation “down the road”. This turned into a 30 minute drive to Kerry's in which I had to wait 30 minutes for my trailer while they chatted with other customer. Upon finally being able to get my trailer I was mocked of my backing up skills by some random friend of an employee that stopped by. After bringing the trailer home I had to sweep out and clean it before using due to the amount of dust and debris left in the trailer. The person who helped me was a nice guy but having to drive to multiple different locations and being sent to other locations I am extremely unsatisfied and plan on never using UHaul again. I wish I could get my money back to cover the gas alone of driving for 3 hours to find a place that was even open.

wyatt J. 
Rating:
3.0

Customer did not leave a comment.

Shari E. 
Rating:
5.0

Customer did not leave a comment.

ANGELA W. 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
4.0

Customer did not leave a comment.

scott V. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
4.0

Have a dolly available when ordered

Ronda V. 
Rating:
5.0

Great service and quick pickup of the trailer.

Paul W. 
Rating:
1.0

Took a hour and 15mins to get truck from 24/7 pick up. No appliance dolly

Tayler C. 
Rating:
5.0

Kerry is a salt of the earth blue collar guy. He represents your brand well.

Jeffrey V. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Kerry was very helpful guiding me on getting the correct type of hitch/ball and he attached the trailer. Enjoyed working with him!

Sherri T. 
Rating:
5.0

Customer did not leave a comment.

Roland A. 
Rating:
5.0

Customer did not leave a comment.

Shawn F. 
Rating:
5.0

Kerry went out of his way to make sure I was able to get a van even after they were closed for the day. Saved my weekend!

JIM L. 
Rating:
5.0

Owner very helpful and kind. Even under stress as he had an incident of a theift of a truck. He was cool calm and way supportive of my needs as a customer. Very appreciative for his professionalism. I would rent from him again

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

Conni S. 
Rating:
4.0

They need a light outside, especially since there's no street light there either. I picked up my rental at 4am and dropped off about 7pm and could barely see anything. But, otherwise a very nice place and convenient location.

JENNIFER A. 
Rating:
1.0

No room at the lot. When I rented the van I parked in the spot the van was sitting. When I returned someone had returned a box truck parking it diagonally blocking in my car and leaving no room to park the van I was returning. I had to move things in the back by another business' dumpsters to make my way out. And I had to park the van partially on the sidewalk. I messed around for 20 minutes upon return.

Glen Z. 
Rating:
5.0

Equipment was clean and worked great. Easy pickup and drop off. Will rent again off trailer needed in the future.

dale T. 
Rating:
3.0

Customer did not leave a comment.

victor D. 
Rating:
5.0

Customer did not leave a comment.

Austin O. 
Rating:
5.0

Customer did not leave a comment.

Lisa O. 
Rating:
4.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Kerry was super helpful & went above and beyond when we needed a Uhaul last minute.

sarah S. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

clayton V. 
Rating:
3.0

The online check in process was a nightmare. The system wouldn't recognize my photo or driver's license, but then mysteriously checked me in without providing the code for the lock box where the truck key was. I waited outside for an hour in 18 degree weather to get the truck.

Jacob N. 
Rating:
5.0

Customer did not leave a comment.

Nate W. 
Rating:
5.0

I wish I could give Kerry's Vroom Service a million stars for the outstanding service we received on our three recent Uhaul rentals that occurred within just a couple of days. He went out of his way to accommodate and help us with our moving equipment rentals during an extremely stressful time. I highly recommend this location for all of your rental needs!!!

Mike D. 
Rating:
3.0

Customer did not leave a comment.

Judy D. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Great service at Kerrys!

Tyson T. 
Rating:
3.0

Was hard to find parking

Chad T. 
Rating:
5.0

Customer did not leave a comment.

Dustin K. 
Rating:
5.0

Nothing everything was good.........

joann S. 
Rating:
5.0

Customer did not leave a comment.

Randey F. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Nothing. Customer service was excellent.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Christina Z. 
Rating:
5.0

Great experience. Great customer service

Rudi P. 
Rating:
5.0

Customer did not leave a comment.

Kristal P. 
Rating:
3.0

Absolutely no room to park vehicle. I had to leave it in a bank parking lot across the street (and I had better not get a charge for that).

VAN V. 
Rating:
5.0

Customer did not leave a comment.

ZYGMUNT G. 
Rating:
5.0

Customer did not leave a comment.

mathew V. 
Rating:
5.0

Great experience. Easy to do and Very helpful Thank you

Jennifer V. 
Rating:
4.0

Customer did not leave a comment.

Dan F. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
3.0

I ended up with some moving complications which resulted in return being slightly late. I rated "clean and inviting" with no simply because the guy was pretty upset so wasn't very inviting. Didn't actually realize there was a set time to return either, which was my bad. Was charged an additional $180 for this which caused some financial hardship as it wasn't budgeted for. That charge seems rather excessive. I did return a clean truck with more gas than I got it with.

Matt S. 
Rating:
1.0

Not the fault of Kerrys, it was a Uhaul issue. We found out 20 minutes before pickup that the trailer pickup was moved 15 miles away. Because it was just a email notification, I only found out about the change in location, when I got to the original pickup location in Neenah

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen F. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
4.0

Customer did not leave a comment.

Lois R. 
Rating:
5.0

Customer did not leave a comment.

jenny C. 
Rating:
5.0

Customer did not leave a comment.

dave B. 
Rating:
4.0

Easy drop off. Have used this place twice and leave my key in the drop box. No issues.

MICHAEL M. 
Rating:
5.0

Great service from Kerry, truck and trailer was ready when promised@

Greg N. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Anthony O. 
Rating:
3.0

Customer did not leave a comment.

Trevor R. 
Rating:
5.0

Customer did not leave a comment.

tina T. 
Rating:
5.0

The owner Kerry, was a pleasure to do business with. Very personable and professional! Thank you.

Payao B. 
Rating:
4.0

I would say just keep doing what you're doing everything was great

Scott R. 
Rating:
5.0

What an amazing experience with Kerry at this drop off location! Thank you Kerry for being a great guy to talk to!

Nguyen P. 
Rating:
2.0

I did respond before about this Ballard location. Would not recommend. Would be happy to discuss on the phone. Please call me at 920-279-9265.

John B. 
Rating:
5.0

The owner was very helpful and accomodating.

john Z. 
Rating:
5.0

Customer did not leave a comment.

rose F. 
Rating:
4.0

The only reason for the 4 stars instead of 5 is the man eho spoke with my husband a week ago had said originally we could keep the truck all weekend. We ended up with only getting it from Thursday afternoon thru 8am Sat

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
2.0

Windshield on the truck was so dirty couldn't hardly see out of it I had to clean it before using. Also tried to rent at a different location but the guy there was going on vacation said just to do it online and that was useless

Robert K. 
Rating:
4.0

Upgrade your booking system. It is definitely not helpful when the company using it can not get in or get it to function

brian P. 
Rating:
5.0

Customer service was excellent and location was convenient. Very honest and the tips given for smooth travels helped considerably. However, the U-haul website needs work. Tried logging in numerous times using the correct user number and password without success. Had to create a new account to check in my return. Should be able to access account using invoice or order number.

Vicki M. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Very pleasurable experience. We wiill come back again!

Tonya V. 
Rating:
3.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

CATHY E. 
No reviews have been submitted for this location.

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