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michele h
Customer Reviews for Kerrys Vroom Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement needed … staff was very helpful and friendly
Christine JKerry was very helpful and efficient with my time. It was good.
bill kVery dirty office. Parking lot was a mess and had steel post sticking up in the driveway. The attendant was slow and did not get the drop off location correct.
Reggie BWas told to leave the trailer in a very tight spot. Difficulty maneuvering into the overall area.
BETH HDirty truck, not swept out, appliance dolly not strapped in, passenger door open upon rental
CORI RExcellent Customer Service
andy bBack tail light out. No dolly on the truck put charged for it.
Barbie BVery on top of things, made the process easy.
jackie cOnly used to drop off. No contact.
John BQuick and friendly service
Nathan TWas very helpful and polite
Mark WThe overall U-Haul experience, especially coordinating it to excellent customer service! So easy
diane meverything worked just fine.
bonnie tGREAT SERVICE!! FULFILLED MY NEEDS, TOTALLY!!
andrew nGood service friendly help
mary lKerry is extremely accommodating and polite. I’ve rented from him multiple times. Great place to rent a Uhaul
MICHAEL MNo improvement needed! Thank you!
David ZNo problems dropping the rental truck off.
Scott SVery pleasant and professional. No improvement necessary.
Gian PThe service here was amazing! Very friendly, courteous, and fast. Very professional. Made everything so much easier for me me, thank you!
Harriet AThe man I rented the uhaul from was extremely rude ! I was not satisfied with his manners or his attitude! I will never rent a uhaul from him ever again.
LOUISE DImprove the U-Haul return vehicle app so that it works as intended. In my case, the app refused to recognize my location, even though location services was set to 'Allow'.
RICK MTrailer was waiting for me at the approved time. He aided in connecting the trailer and left directions for returning.
Mark DCab area was muddy. No scraper to clear off frozen snow and ice.
Richard HDid have to sweep dirt out of the truck before we loaded it. But otherwise everything was great. Kerry was super helpful and went out of his way to accommodate our request
melany pIt can be hard to reach Kerry, but otherwise the multiple times I have used Kerry's Vroom Service to rent a U-Haul van or truck have all gone smoothly, with the truck in good working order, the engine running well, the tires in good condition, and so on. I will continue to rent U-Haul vehicles from this location. The off hours return also went very smoothly.
RICK MGreat communication and easy pickup and dropoff.
Michael CThe person at the place was very helpful and easy to work with.
Carl SGreat customer service! Friendly, efficient and honest. Will definitely recommend this particular location!
Nicole PKerry was very easy to work with and went out of his way to make your rental a positive experience. Would rent again. Thank You
Joyce HNothing I can think of.
JOHN JVery Easy to rent from this location. Will definitely use this place again.
Christy ZEasy process, wonderful company to do business with!
SHEILA sKerry was helpful snd efficient. He made the best of his limited space
Dorothy VKellys went over and above our exceptions. Great location and folks to rent from.
jana nGreat service and attention to detail. Went the extra mile to make this rental a good fit for the job.
Joseph EKerrys Vroom Service Inc. is a neighborhood auto shop and Uhaul resource business. A great location and the owner is a down to earth guy you can trust with your auto repair or Uhaul needs.
Cliffoed KDropped off the van and used the key drop box. Simple and convenient!
Kyle SKerry did a good job, and the U-Haul 15 foot truck was in excellent condition and worked well for my moving. All good, and I'll be back next time I need to use a moving truck. -=Rick
RICK MI liked the fact that it was a real very nice person I was dealing with and not some stupid shitty app!
Tina BVery courteous and professional
Kirby SThis is the second year that we have rented a U-Haul van. It has become our standard for a summer event like EAA. We will be back next year.
Jason DGreat equipment, easy check in and out.
Ricky BGetting the original trailer was one of the worst experiences I’ve ever had with any business. I went to 3 different locations with them either being closed or no one being in the office. The 4th place I tried set me up and told me they had the trailer only to make me a reservation “down the road”. This turned into a 30 minute drive to Kerry’s in which I had to wait 30 minutes for my trailer while they chatted with other customer. Upon finally being able to get my trailer I was mocked of my backing up skills by some random friend of an employee that stopped by. After bringing the trailer home I had to sweep out and clean it before using due to the amount of dust and debris left in the trailer. The person who helped me was a nice guy but having to drive to multiple different locations and being sent to other locations I am extremely unsatisfied and plan on never using UHaul again. I wish I could get my money back to cover the gas alone of driving for 3 hours to find a place that was even open.
wyatt JHave a dolly available when ordered
Ronda VGreat service and quick pickup of the trailer.
Paul WTook a hour and 15mins to get truck from 24/7 pick up. No appliance dolly
Tayler CKerry is a salt of the earth blue collar guy. He represents your brand well.
Jeffrey VKerry was very helpful guiding me on getting the correct type of hitch/ball and he attached the trailer. Enjoyed working with him!
Sherri T