My car broke down in Kearney Nebraska and couldn't get parts and fixed till next Friday. ON a Sunday, not many places are open. Calling around to U-haul places that were open in Kearney, Grand Island, Hastings, and your reservations, I was able to reserve a trailer and a truck if needed. Talking to Delania, Rose, and Amber to name a few was a blessing. Your customer service and professionalism with all your employees is exemplary. They all were so amazing. Picked up a trailer in Hastings at Kirsiners Auto corner and I was able to haul my car home back to Wichita, Kansas. Please give all the people I dealt with a big atta boy and a raise. They were amazing. Thank you so much!!!!
TERRY G
Customer Reviews for Kershners Auto Korner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
*****
Jeremias GI was running late and used mobile pickup, so I can't really comment on the service at the location. However, the Uhaul tech that helped me edit my order to mobile pickup from in-person was excellent.
Joel WProvide a clean vehicle
STEVEN NTruck was good. Pickup location worked well with us to more pickup time up 2 hours since we were ready early (so we dropped off way earlier also).
Jeremy JJoel Kershner was very helpful, willing to meet me early Saturday, hooked it up, he was great. Much obliged.
NEIL KHonestly, the guy tried. He was on the phone with his boss. I was quoted a certain amount, didn't get that. I was supposed to pick up a trailer to deliver for you guys, and he wouldn't let me tskenit without paying for it. The battery was completely dead and we had to have someone come and change it. A very rough experience. I usually have nothing but amazing experiences with uhaul, unfortunately this was not one.
DAWN FThe location was fine but UHaul as a company is sloppy! You really should disclose the deposit . Your dealer is not well trained, he was great, but did not know of the deposit either. I feel ripped off due to your deposit it over drafted me all weekend so your stupid shifty trailer cost me alot more than 32$. I'm NEVER using UHaul again and might go talk to my lawyer father about this. I'm sick of being ripped off by corporations!!!!!!!!!
BROOKE KThe location was not visible on Google maps/Apple Maps. Luckily, we were able to see a few Uhaul vehicles parked in a lot after driving around for a few minutes. Other than that, everything went well-- great location, but there is not an address listed.
HUGO MPricing was shown to be $55.00 +-;per day and over $100.00 when I got it. I think the advertised cost was very misleading. The rental people were very good other then that.
WILLIAM K