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Larry R
Customer Reviews for Ketch-um Bait Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If possible earlier pickup availability.
Theodore EThumbs up! Thanks
Scotty GHelpful and efficient
Vanessa WExcellent customer service really nice people and helpful!
JONATHAN HVery friendly and accommodating.
Stephanie KExcellent service very accommodating.
SUSAN VBe diligent with post and pre- rental inspections of the equipment.
DONALD HChris and Kevin were very helpful. Great service!
HAROLD CThey made the whole experience a breeze.
RICK BGood equipment great service!
WILLIAM BThe workers and everything was a great experience..
BALLARY BThis location is very quick and they pay attention to what's happening with their equipment. They are knowledgeable and provided great service.
Chaz EAbsolutely the best customer service! He was prompt, fast, and saved me money by changing my drop off location. I would highly recommend this dealer!
AUSTIN RNothing
KEVIN OHave some dollies with hold on straps for moving large appliances. Richard was excellent! He was great at getting the truck ready and very efficient on the paperwork. I will use him again!
BRIAN Mthis location is very friendly and helpful in all aspects of the rental. Helped with hookup and explained all safety use. Even stayed open after hours on Sunday just for me.
EIE FKetchum are the best!!! They helped us out when we needed them. They also made sure my car was secure. Highly recommend. They went way above their job.
RANDA WNothing, it was all good.
KENNETH BGood people all good!!!
DAVID D?
DONALD JVery friendly and efficient
Cindy PWas not given a drop off location but had told the Bait Shop in Ketchum Oklahoma we wanted to drop it off in Moscow Idaho but they wanted $10 to drop it off there because we weren’t given a drop off place they wanted me to drive it 80 miles from my home I’m handicapped and had lost my driver.
JANE WI filled the fuel tank up when I returned the truck. That maid no difference when I returned the truck. I think there should be some compensation for your customers. The gentleman said all I had to do was replace the fuel I used. Thank You Very Much! Greg Buie.
Greg BGreat service
charles dHave only good thins to say about them Uhaul dealer at Ketchum Bait Shop on State Hwy 82. They have treated me right every time. Friendly, helpful service.
Lindsey WExplain to your staff how charges are figured so they can Explain it to customers all of the preauthorization charges. If you are on a fixed budget and not expecting extra preauthorizations to hit your account they may not be available when the card is run but had I known it would have saved the employee alot of stress as well as myself the customer I just needed to put cash in the bank but all of that could have been avoided if they knew to tell me ahead of time how to calculate the amount since there were 3 preauthorizations
Lori JThe man seemed to be rude. Uhaul just isn't like it was years ago. To bad you've changed.
Charlotte SHave your female employee that works there to do phone research on both telephone numbers that they had given me to relay messages to him I was accused of not notifying them or contacting them in over 2 days I'd only had the U-Haul maybe a day and a half at that time and she was so cute insinuating and just let out told me she was going to call the sheriff's department that she was going to report it stolen there was no reason for that I only work three miles from him and at that time I live 2 miles I thought that was rude and it was untrue because I had to send her screenshots and inform her that I tried twice on the phone and I text the 918 telephone number to let them know I was going to keep it another night
Andrea GBest experience with a rental. Easy in and easy out nice people to do business with
matt hWhenever I need to rent anything for moving I may look at other locations just to see if it would work for me the best. Without. Failure I always find myself here at this location. I've never had a bad experience from this agent. They have always went above and beyond to see that I never left dissatisfied. I will always no matter where my moving needs is located check with these wonderful folks. Because I know well find and figure out the best solution for my needs.
Tedd HThe staff were so kind and helpful! My first experience with U-Haul was a positive one thanks to the staff at Ketchum bait store!
Kayle BI waited over 30 minutes for my reservation and I was told if I brought the trailer back by the next day around my checkout time I would only be billed for 1 day. I brought the trailer back on time and still got biled for 2 days
James lI believe I got an email saying I had some change left. Nobody said anything to me when I brought the truck back.
donna mGreat location and very friendly staff.
William GExcellent location.. easy access..super nice business..
Michelle SMaybe next time give me my boxes or give me my money back
Koby CHonestly it was all easy , perfect and the owner and team were above and beyond helpful!
stephanie wNothing as Richard was the best agent I've dealt with so far.
Glen SAwesome people. Had it ready to go when I got there. Let me drop on a Sunday. Very fair outfit. Best experience amongst U-Haul providers.if you are a fisherman, they have very Cool hand tied doll flies too! Crappie jigs in all colors!
Donny WWe just needed blankets to move a table from Kanas to Oklahoma and they had what we needed. They were very polite and very helpful. We will use them in the future again.
chris CLarge lot,easy to drop off.
Timothy Pwhen I returned the vehicle, I was met be the truck by personnel. She wanted to know and was interested in how everything went on the trip.
Kenneth RExcellent service!
David KExcellent service and knowledgeable
RICHARD PGreat service, friendly, and accommodating… Thank you…
roger pTo send them all to this location as they were extremely nice and helpful
Brian SThe truck I rented was filthy inside and smells like cigarette smoke really bad I had to detail it myself I could not stand to be in it, and I had to keep it for over a week so I cleaned and I cleaned
Bobby WNeed to clean windshields, new truck extremley rough riding, to much air in tires. Overall good job.
Phil AEverything was great.
Brenda SMake sure equipment is in good working condition. Truck broke down left me stranded for 6 hours. Had to reload truck onto a replacement truck myself. Terrible experience!
Anthony TBetter ac
jaden hDrove by other dealers to return the truck where uhaul wanted the truck dropped off.
Steve P👍👍👍
brad tNo problems, service was great!
Enola BThey got the truck back 18 hours early . Filled to the same gas level. I picked the truck up and it was filthy inside the box. Leaves and berry things everywhere. I had to clean it before I could use it. They charged me more money when I returned it.
Tennille KWe had a bad experience with a trailer we picked up in Vinita OK. and he made it right.
clinton jGreat help hooking up and un-hooking. Man knew his stuff.
Ron REveryone is very nice and helpful.
ASHLEY G