Customer Reviews for Kettle Moraine Town & Country

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kettle Moraine Town & Country

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Neal S.
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Customer did not leave a comment.

margaret V.
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Robert R.
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Valerie B.
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Friendly and waiting for us.Helpful to hook up for us.

Clare G.
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Stephen M.
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Andrew G.
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Chad M.
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Stacey D.
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Great service at kettle Moraine feed store

Shirley K.
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Awesome Lady who checked me in!!!!!!

Linden Y.
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Very small location with minimal spots to park.

Clare G.
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Lauren was extremely helpful and I really appreciate her customer service!!

TONY L.
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Customer did not leave a comment.

DOUGLAS P.
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They second guessed my gas fill and added gas. Was not necessary.

John S.
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Kettle Moraine Town & Country is the best place to rent a U-Haul! Awesome staff!

RAMIRO L.
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Customer did not leave a comment.

Gary W.
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The people at Kettle Moraine are super friendly!

Scott O.
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When checking in, store employee not wearing a mask. Different employee who checked me in WAS wearing a mask.

AMBER S.
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Customer did not leave a comment.

Michael H.
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Google maps pointed me to the wrong building

William W.
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Steve S.
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Filled out the online pickup paperwork on line, but still needed to go thru it line by line???

Mark E.
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Bob H.
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Too much paperwork! Too expensive for the short time I used it!

RICHARD D.
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Mike the owner, was very helpful as always. Friendly and personable staff also! Richard.

DANIEL J.
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The location was great after trying to check in with the mobile app which wasn't good. Also after the rental it gave me less then 20 hours to return and I needed to call 2 different places to get it changed. The 1-800 number then scheduling. I shouldn't have to make two calls. The scheduling person helped right away and all went well afterwards but I'll never use the mobile app again. To slow and cumbersome.

Richard D.
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Mark Z.
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Jeanette B.
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michael T.
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Gary K.
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Mark V.
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Very friendly staff

Mark V.
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Great customer service as always. Highly recommend

Michelle L.
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carolyn M.
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Kettle Moraine Town & Country is awesome! They are open long days and weekends. Are always willing to help hitch and unhitch, are smiling, happy and a joy to work with. HIGHLY recommend this location.

William B.
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Jason L.
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Everything was great. Very friendly and accommodating.

Brian C.
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Mike H.
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This location is amazing Mike and Mikala could not have been friendlier. I highly recommend this location for all your U Haul needs

David S.
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Very polite when checking in and checking out . No problems except getting on to the uhaul site when checking in at the store. It was slower than Mollasses .

KIM T.
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Staff is amazing! Helpful, and friendly will rent again :-)

DEBORA V.
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Very wonderful staff. A plus

John G.
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Customer did not leave a comment.

Rick W.
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Wipe down the cab of the truck between rentals

Joshua S.
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Melissa S.
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Didn't have any moving items available that I had requested. Check engine light was on from start to finish. Never held true to their word. Was told one thing yet complete opposite happened. Overcharged when I was told certain things would not be charged to me. This was the absolute worst uhaul rental experience I've EVER had, and I've rented a uhaul NUMEROUS times in the past. But will NEVER again.

Tim M.
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trailer has some dents on the load surfaces but did not affect usage. They would affect smaller loads. It did not affect my needs.

Anne H.
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Jadie H.
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Tim M.
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Curtis B.
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Angel G.
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Jonathan S.
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Put a freaking trailer jack on those things. I had the 6×12 trailer and almost blew my back up trying to lift it off the ground to connect it to the hitch. The location is excellent, but I wont risk my back again.

Nick F.
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prashant R.
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Douglas H.
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Megan S.
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Truck was due for return before location was open, had to do online return.

Sara S.
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TOM S.
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Very friendly personnel

Sharon S.
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Called on Saturday to rent a 24ft. She said they have one coming in at 8:00am. I said we will take it. She took all my information. Get there at 8:00 and they don't open until 9:00. So we had to wait until they opened. Went in the store at 9:00 and told her I was here for the truck I reserved. She said, Oh I was going to call you, the guy who rented it yesterday is coming back at 10:00 for it. We had to take the only other truck. It was a 10 foot. Took us twice as long and put twice the miles on the truck. Will never go back to them.

Michael S.
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Very fast, friendly and efficient.

Tom B.
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Kathy I.
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Love being able to reserve online & the people at the store were super helpful! Awesome experience, thank you!

kris B.
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Donna, Mike, Mikayla are so friendly, helpful and simplified my U-Haul reservations. They made my move less stressful. Highly recommend!

Dylon R.
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mel R.
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none needed

Michael B.
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Wish I would have just said no to "helping" them out and dropping the truck off at this location. Would have cost me a lot less time and money had Uhaul not jerked me around.

Gary B.
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Customer did not leave a comment.

Sandra O.
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Staff courteous and efficient.

Mark G.
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The trailer lacked maintenance the door was dry of lubrication and stiff to close The hitch locking mechanism was so lacking lubrication that it wouldn't turn. It had to be tapped with a hammer for 10 minutes to lock it

Walter Z.
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jeffey P.
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John B.
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Brian H.
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Should receive a discount for early return s

Kenneth P.
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Jennifer S.
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Christopher M.
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Scott K.
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perfect

Alex P.
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The gal that checked in the truck was kind, quick, and to the point. Thank you for the assistance!

JEFF M.
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Joel B.
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steve S.
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Rented a car dolley. Mechanically it was in poor shape. Tires were bald (cords showing on one)..dangerous! Rims on both wheels were bent and wobbled. ( fortunately only had to go crosstown). Lights didn't work and I know for sure my trailer wiring is good. Nothing was lubed and moving parts were hard to operate. In general not legal and could have been very dangerous had someone operated on highway...

david K.
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Very easy to return.

Steve D.
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The rental process was smooth and assistance was given to hook up and also upon return. Very satisfied and highly recommended!

Jim S.
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The customer service was exceptional and the truck was very clean, when we got it (and when we returned it). It would be helpful though, if there was a little discussion on the turning radius of the very long 26' truck. The back end of the truck, that hangs out behind the rear tires, really swings out surprisingly wide when you are turning the truck. This is especially tricky to maneuver, which makes it very important to watch what you are doing, while entering and leaving a parking space, or a crowded driveway or a parking lot, etc. It is important to keep checking both mirrors, also ask someone to be your spotter, and go slowly while driving in tight spaces. We did ok, but it would have been nice to have had a quick lesson. We were warned to Not clip the building roof overhang, as we pulled away. More of that kind of stuff, might mean less trouble for people. Thank you, Jim S.

Amanda E.
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Very friendly staff and prompt service

Richard T.
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Customer did not leave a comment.

Eric R.
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There was very few spots to park the trailer. This location is not the closest to my end location. Uhaul has done this multiple times. There is a location that is roughly 2 miles from my house that I passed on the way to drop the trailer off. The location I would have preferred to drop the trailer had minimal units at it and plenty of space. you should allow customers to drop the unit off at the closest location to their destination zip code. the drop off location was not even in the same postal code.

Christy K.
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Customer did not leave a comment.

Chiquitta W.
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Nothing, customer service was great,friendly,engaging with me as a customer,he was spot on. Great and easy experience.

Jillaine K.
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I kept calling to keep the truck a bit longer and i offered to pay something but they said we would take care of it when i brought the truck back, then all of a sudden I was charged 2 large amounts by uhaul and it overdrafted my acct cuz I wasnt expecting it! Not good! I called uhaul and they couldnt explain why 2 large amounts were taken after I initially paid an amount and I kept asking if I could pay more but was told at the end they would charge me the rest! It didnt happen that way!

DAVID D.
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Location was closed. All I did was drop off unit in lot

Robert K.
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I wanted to rent a trailer, they said I needed to pay for 2 days instead of 6 hours because they were closed due to holiday. I hope she was wrong. I found the trailer that I need elsewhere instead of U-haul because of her information or your rules.

Milford B.
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Customer did not leave a comment.

Christopher O.
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Owner very nice and competent.. Staff and manager were unhelpful and told me that they didn't care if I rented U Hauls from them as they don't make any money on it. Tried to invoice me for 4 days when I only reserved and used for 3. Then when I asked them to correct the invoice they told me that I will have to take it up with U Haul. When I wouldn't take that for an answer, they were able to fix the invoice, but made me out to be the bad guy. They tell everyone that calls to go online and do their own reservations. I heard them tell two customers that. Really conveniently close, but I'll go elsewhere next time. It's hard to get good help these days.......

robert M.
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charged me for $17.00 gas when I just filled up around the corner...I actually added more gas than required and I still got ripped off. No check-in or walk around. just took the keys and said goodbye. Poor way to do business. I want my $17.00 back.

Teri K.
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Customer did not leave a comment.

Thomas F.
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Ted S.
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Debra P.
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No reviews have been submitted for this location.

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