Customer Reviews for Keys Ferry Automotive
(U-Haul Neighborhood Dealer)

262 reviews

1821 Keys Ferry Rd   McDonough, GA 30252

(770) 898-1502

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 898-1502

1821 Keys Ferry Rd
McDonough, GA 30252

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

UHaul Traffic assigned us a truck that had been stolen and had just been cleared to rent. It was extremely dirty but the Keys Ferry Automotive crew quickly cleaned it out to accommodate us. They were polite, knowledgeable and willing to make it happen! We were in a time crunch and there were no other large UHauls available so WE THANK YOU!!

Bianca B. 
Rating:
5.0

Our experience at Keys Ferry Automotive was extremely professional and pleasant. The sales man was very friendly, energetic and helpful! Please share this with the owner of this shop. Good employees are hard to find these days.

jacky B. 
Rating:
4.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

FREDDRICK M. 
Rating:
5.0

Nothing 5 star service

kelly W. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
2.0

Our rental was supposed to be ready by 8am. We arrived at about 8:30am. The truck was not there. We had to drive 11.5 miles to another location to pick it up. On the way to that location, we called the first location and asked if the equipment we reserved (24 moving blankets, box dolly and appliance dolly) would be ready too. He said it depended what equipment they had available at the second location. He did not offer to call or work on the equipment so we called hoping it could be ready when we got there. They only had half of the moving blankets available. When we arrived, the U-Haul desk was inside of an auto mechanic. There was one person working and he said he had to finish an oil change then he would help us. While we were waiting another customer came and bypassed us in the lobby and went to the mechanic to ask for help with his car. The mechanic stopped the oil change to help this customer. About 10 minutes later he finished that and said he still needed to finish the oil change then help us. We finally got checked out around 9:30. When we turned the truck in it was 2 miles over the estimate. They charged us the $2 for the mileage overage. Not a big deal money wise, but ironic given that we had to drive 11.5 miles out of the way to go get the truck because it was not at the right location. The guy at the first location said he saw that it was an issue the day before and put a note in the system, but later he said he owned both locations so we were not sure why he did not get it worked out the day before.

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

Avory M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Anytime we drop off all your chalk to this location always good and excellent customer service very convenient and very respectful

Kirk H. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Gilberto B. 
Rating:
5.0

Customer did not leave a comment.

tammy M. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
5.0

Excellent place to rent from.

KEVIN C. 
Rating:
3.0

The only reason that they got an average score was they forgot to check the trailer in and send me my receipt. The UHAUL people emailed me and said that the trailer did not get turned in and were going to charge me for 12 days of rental. The drop off place was honest and told them that my story was accurate. Other than that, they are a good location for renting equipment.

GREG V. 
Rating:
5.0

Painless. Very efficient.

Levar S. 
Rating:
5.0

Customer did not leave a comment.

Tracy M. 
Rating:
5.0

Very quick, efficient, and friendly service. Plan to rent from them in the future.

Adam T. 
Rating:
5.0

Customer service was awesome. I had help with attaching the trailer. Would definitely frequent them again for my UHaul needs.

ROSS A. 
Rating:
5.0

Customer did not leave a comment.

Clynton B. 
Rating:
5.0

good guys

BOB B. 
Rating:
5.0

Customer did not leave a comment.

MIKE D. 
Rating:
3.0

Service was prompt and faster than any other uhaul facility I have very used.

TIM C. 
Rating:
5.0

The team went out of there way to ensure I had the equipment I needed. They even moved equipment from another location to make it most convenient for me. Nice work!

Joshua D. 
Rating:
5.0

Nothing I will rent or hopefully get to return to them. quick and easy access

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Customer did not leave a comment.

OTHO H. 
Rating:
5.0

I am sorry I cannot recall the young man that assisted me but he was nothing short of awesome! Very helpful, outstanding customer service and very friendly with great attitude. We rent a trailer once a year and I will be returning to this location moving forward. Thanks so much

Sterling T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

The staff at Keys Ferry Automotive were great to deal with. I did the online check out, so I was in and out in about 10 minutes....including inspection and hook up. Whenever we need moving equipment, this will be my go-to place of choice. These guys were great!

Chris J. 
Rating:
1.0

Dolly to small. Running lights didn't work. Waste of my time and gas.

Rex B. 
Rating:
5.0

Customer did not leave a comment.

DEXTER G. 
Rating:
5.0

Nothing

DANNY B. 
Rating:
4.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

sjose S. 
Rating:
5.0

Customer did not leave a comment.

Sjose S. 
Rating:
5.0

Customer did not leave a comment.

sjose S. 
Rating:
5.0

Friendly folks

will C. 
Rating:
5.0

n/a

Fred W. 
Rating:
5.0

Customer did not leave a comment.

Robbie K. 
Rating:
5.0

Great Customer Service and great Truck!

RONNIE A. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
3.0

Customer did not leave a comment.

Naomi L. 
Rating:
5.0

ADD THIS LOCATION TO YOUR WEB SITE

Willis L. 
Rating:
5.0

They're very friendly and helpful and I'm very please with the service!

Jose I. 
Rating:
5.0

Guys were very nice

DELILAH S. 
Rating:
5.0

Great Service

Donald McLeod M. 
Rating:
5.0

Customer did not leave a comment.

BOB B. 
Rating:
5.0

Pleasant experience

LEROY B. 
Rating:
5.0

Customer did not leave a comment.

BOB B. 
Rating:
5.0

Customer did not leave a comment.

BOB B. 
Rating:
5.0

Customer did not leave a comment.

BOB B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

BOB B. 
Rating:
3.0

Customer did not leave a comment.

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Nothing I can think of. The gentleman that assisted me named Logan was very professional and went "out of his way" to make sure I throughly understood everything. He needs a promotion or a BIG raise. He is the main reason I gave this location the rating I did.

Rebecca M. 
Rating:
2.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

ALAN L. 
Rating:
5.0

Great doing business with.

Joe M. 
Rating:
5.0

Inside of trailer smelled of rotten food.

mike R. 
Rating:
5.0

The men at this shop know what they are doing, very helpful and professional. Strongly recommended.

MARK H. 
Rating:
5.0

Friendly and fairy accomodating

DAVID G. 
Rating:
1.0

Show up on time and have someone competent working the desk. Horrible experience

WENDY L. 
Rating:
5.0

Air conditioner did not work. Also brake light/sounder went off constantly during our last two trips.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

GALE P. 
Rating:
1.0

Customer did not leave a comment.

Amber C. 
Rating:
4.0

Customer did not leave a comment.

PAUL E. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC L. 
Rating:
5.0

Customer did not leave a comment.

BOB B. 
Rating:
4.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

tammy A. 
Rating:
5.0

Great place

Will C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
3.0

I will recommend U-Haul to my friends. I have never used another rental company for trucks and trailers. The reason I would not recommend the Keys Ferry location is because there are many other U-Haul places closer to where Me and my friends live. It has nothing to do with the services.

Tommy S. 
Rating:
5.0

Nothing to improve, the young man was very professional. He had the truck ready to go plus he already had the trailer hooked to the truck. He was very informative on everything I needed to know. I would recommend this location to anyone who was looking for any kind of moving equipment.

Jeff C. 
Rating:
5.0

These guys always have equipment and are always helpful.

BOB B. 
Rating:
5.0

Nothing. Great service. Awesome customer service.

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

BOB B. 
Rating:
3.0

Facility was closed when I return equipment

CARLIS B. 
Rating:
5.0

Customer did not leave a comment.

BOB B. 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
5.0

Customer did not leave a comment.

Crystal J. 
Rating:
5.0

Nice folks

BOB B. 
Rating:
5.0

Customer did not leave a comment.

veronica B. 
Rating:
5.0

Customer did not leave a comment.

ROXANA W. 
Rating:
5.0

Not changing the pickup location a day before the order.

NIGEL M. 
Rating:
5.0

Another great experience

BOB B. 
Rating:
5.0

Great service.

DONALD M. 
Rating:
5.0

Nice brand new truck.

Will C. 
Rating:
5.0

Customer did not leave a comment.

bob B. 
Rating:
5.0

Very courteous and helpful in all aspects of the transaction. I was very pleased with the staff and wouldn't change a thing.

KLAUS M. 
Rating:
5.0

Nice new truck

Will C. 
No reviews have been submitted for this location.

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