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DON N
Customer Reviews for Key's Kustoms
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trucks transmission was constantly giving me problems. It shifted at 5k rpm regularly when it downshifted it would want to come to a complete stop before returning to regular driving even when on the highway and it didn't take much for it to engage. The receipt was vague without detail. I don't know where my $300 went. These days $300 is a significant amount of money. Where'd the value go?
PETER CVery Helpful, Excellent Customer Service!
RICHARD JMove the lockboxes so when it’s raining, you’re not getting rained on when trying to open lock! Let people know that your location is not open on Saturdays.
Steven CEasier access to uhaul app. Was not able to down load. Key drip only.
Emilio CWe have rented several U-hauls from several locations and have been equally satisfied with all of them. And that is the reason I selected "No" when asked if I would recommend a specific location to a friend. I wish U-Haul would give you the option of selecting "N/A" to that question. And in all my life, I have never had a friend ask me where to rent a U-Haul cuz U-Haul dealers are everywhere.
MARK BAbsolutely nothing. Customer service was great, this is my new spot to come when I need a UHaul
JESUS CEverything I needed...
Elizabeth TRepresentative was very pleasant, professional and competent.
CY PNever any problems both owner and his wife are the best!!!
FRANK TAlways a great experience using they're u-haul service.
FRANK TSelf drop, not open
Jason HMAKE SURE THAT HAND TRUCKS AND FURNITURE DOLLIES ARE AVAILABLE AT ALL LOCATIONS I TRIED 3 AND NONE WERE AVAILABLE
LARRY RThe truck was clean but it seemed to need maintenance. It shook when going faster than about 30 mph and the brakes didn't seem strong. The staff were fantastic. Very nice and helpful.
Anne MVery satisfied with the whole rental
RALPH OExcellent service, no problems turning in the equipment.
Howard WThe owner was still there even though they closed at 5:00pm. He opened the door and took my key and did the return himself. Thank you Key's Kustoms!
Victor WThe front right hand side of the roof did leak a little in heavy rain.
DOUGLAS HBring a second person for guidance with parking and a flashlight if at night.
DOUGLAS HThe customer service was outstanding. Thank you for making my rental experience a positive one.
WENDY PI wood never go to them again the day I went n there it they made me feel like they wz better than me u no when ppl put u down but not n works then my dad die and I can't write no more I got 2 get my dad and bring him home
TAMMY DExelent service and very helpful.
EDUARDO REverything was perfect
JAMES KI received excellent service at both pickup and drop off times. Very pleased overall.
DOUGLAS RGreat customer service and easy pick up and delivery
DONALD RI had problems with the app. Of course that’s not this owners problem. I just had problems working the app for some reason. I’ve never had problems before, but just this once I’ve had problems with it.
Laura EGrrraate
James CI was lucky this location had in stock the trailer I needed. Other times there has not been any available close by. Keys customs personnel were awesome. In and out quick.
Luis HI absolutely loved this location and I would highly recommend to others!
ALAN BHad my truck I needed. It was so dirty inside I had to clean tons of dog hair off everything before I could get into truck to sit down.
Christ FEvery thing was great
william SNothing, it was a perfect experience, as always at this location
PASCALE RGreat place to rent from. Friendly and speedy svc. Highly recommend
william lIt's been awhile since I rented a uhaul and things have changed. I was not informed that I would get a text to check the vehicle before it left the lot. Which I didn't receive right away. I used helpers and had a hard time figuring out how to pay them. No one at uhaul knew.
Teresa GAmazing customer service with Keys Customs.
SharonLynn EMan was very rude during the return. Came up with all kind of crazy fees just so don’t get my deposit back. Very sad and odd way more $$$ than expected. They doing tell about all the different hidden fees
Theodore RGreat people to deal with. If you need a Uhaul this is the place to come to.
Keith SGreat experience from pickup to drop off. I would recommend U Haul.
Donald NEverything was very good from the online reservation, to the in person pickup, the use of the equipment and the return of it. Everything was handled professionally and courteously !
Reginald GCheck your equipment. The trailer I rented had a bad tire.
JERRY RThe attendant was very helpful.
Daniel ZEverything went great!
James KGreat customer service. They treat you like family once you come through the door.
KEVIN TGreat Service. Super friendly and helpful.
Dale SCustomer service was perfect. Thank you for checking the truck back in. The u-haul app is the worst thing i have experienced in a long time.
Amber HI would rent from this location again.
Marc MIf you need a Uhaul this is the place to go. Great svc and friendly people. Equipment well maintained
Keith SOutstanding service. Very helpful and friendly.
Dale SQuick in and out picking up and dropping off.
Vivki H