Doug H.
Customer did not leave a comment.
Customer Reviews for Kezar Falls Hardware
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Kezar Falls Hardware
Steven H.
The owner wasn't familiar with the signing the unit in and out. He had me talk with someone on the road in Portland (Tim) as far as the rental agreement.
Eddie H.
fine.
James M.
Was not happy with my experience with my rental truck. 12 volt plug in did not work and caused problem with not being able to use GPS and phone charger.sent out of my way for trip so used more mileage then allowed and charged extra milage.nof satisfied.attendent did not Walk thru the return and, made me take a picture of milage and gas gauge so he didn't have to do the Walk out to the truck to inspect and check it out.
Arthur B.
Great experience very nice people
Dave R.
No inventory, barking dog, etc.
Gary C.
Very friendly, and great customer service! Thanks Pete for all your help!
Vanessa C.
Great family-run business. The girls did a wonderful job of making drop off easy and hassle free.
John B.
The truck we ordered did not arrive! We made other arrangements.
Stephanie P.
All same as above was not the locations it was the u haul company
Wayne R.
Trying to guess at the end of the rental period how much fuel to put in to bring it to half a tank is a bit of a hassle. Too little and I go back to the pump. Too much and find I have paid for the next user! Not a bad thing to 'pay forward,' but there needs to be more consistent way to cover the cost of the fuel used.
PETER C.
The service from the employees at Kezar Falls Hardware could not get ANY better!!! Awesome!!!
John R.
I don,t think you can improve upon the great service I received
sarah O.
This issues with drop off were not the fault of the drop off location. See previous comments.
michael F.
Great to work with....will definitely use again!
Daniel B.
The first 20 miles free would be nice. But I had a great experience, I always do.
Keith T.
See pick up notes
JULIAN F.
Nothing perfect
George S.
Very nice workers
Tom S.
Uhaul representative went above and beyond to help attach trailer properly in the POORING rain!!
Jessica B.
This way my first experience renting a UHaul. The process was seamless! Well done.
Peter C.
Great service!!! Thanks... 5 star dealer!
EDWARD T.
Very friendly efficient service
Alison C.
This experience with UHaul started out a nightmare. I made reservations, then the Bridgton, ME UHaul location suddenly closed and I was to pick up the truck early, then return it to another Uhaul location paying higher mileage fees. Then when I went to make another reservation, the mileage cost increased. Unfortunately, I'm not physically up to par, so I had to hire, schedule and reschedule a team to fill and empty the truck - with the UHaul issue ever changing and getting more expensive by the minute. Finally, I avoided the central reservation telephone number, called Keezar Falls Hardware directly, they immediately took my reservation and had what I needed on the lot. No worries - I was all set. When something went wrong with the computer at pick up time, as happens with computers, a bright energetic young lady came all the way back to the store to make sure I got my truck, after hours, on her own time. Those folks were going to make sure I was set. The truck was clean, worked fine, and after all the hassles, Keezar Falls Hardware took care of me. Thumbs up and 5 star rating for service.
randi S.
Talked to Melanie. Nice to deal with. Resolved my issue very helpful.
Debbie S.
the reservation was done in advance but everything was repeated at time of pick up. Time consuming. question of Insurance being necessary when one has AAA and State Farm. please let me know
Gregory C.
Staff was very friendly and helpful!
Michael S.
Wonderfull location. Helpful and friendly
zach L.
Great people and would rent from them anytime
kevin M.
Have the truck ready for pickup, not parked behind a trailer and covered in snow.
larry K.
Good service on the rental return.
DOUG B.
I returned vehicle after hours, the key drop was clearly visible, easy to find and park. Thanks U-Haul!
MATTHEW C.
awesome service. totally the cats!
ROBERT H.
two of the tires had no tread on them, was always in the back of my mind the entire trip!
Michael W.
The young lady that helped me was extremely helpful and made my rental easy and seamless!
ALAN J.
Very professional, knowledgeable and accommodating business to deal with, my second rental here , will continue doing business here. Allen
LINDA B.
I rented dolly and furniture pads got to destination to realize they weren't in the truck. Associate called to say wasn't sure if she put them in when I was almost at my destination. I had to go to two different locations after to get dolly and pads. It took forever for there printer to work so I could even sign to get the truck.
JOHN V.
EXCELLENT OVERALL EXPERIENCE !!!!
JOSEPH P.
the people and locations are fine, the equipment is fine, however Uhauls computer reservation system is god awful, it sucks bad. You have such a great company, but you need to fix this system, it is NO good. Were i the president of Uhaul, i would fire everyone involved with the computer reservation system and start over.you really need to fix this. ps this has been a systemic problem for quite a while my duaghter got screwed because of this a few years ago and had to , on a Sunday, go to your competitor to get a truck NOT GOOD Joseph A. Parsons
GEORGE D.
Exellent service and staff
LORRAINE C.
I have rented a Uhaul twice in the last couple of weeks and great service
DARCY B.
Have someone go over process of renting vehicle, or trailer (paper work) with employee.
Chet N.
They're closing down, anyway.
THOMAS H.
The phone message said that the location was open 9-5. Nobody was at the location and I didn't get a return phone call until the day after I turned the truck in at the location.
Shari A.
When I got there to pick up trailer no one was there. Had to go and find someone to help me. Not too big of a problem but fyi.
KYLE M.
The trailer had a broken marker light on it the dealer did not give a DOT passable trialer do to that light i dohave a cdl class A license i di not like the fact that the light was broken i could have got a ticket do to that
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