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Randy K
Customer Reviews for KF Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a little small so parking the trailer wasn’t obvious, but the staff was really friendly and helpful and the return ended up being very easy. I would go back and use this place again.
Lori WWe called this location to confirm pick and let them know we were on our way. When we arrived the office was locked and no one was answering the phone. Thirty minutes later they arrived stating they needed to pick up their lunch. Why would they leave knowing we were on our way? They had trouble finding the truck key and We never received copies of our paperwork.
Paula MDon’t expect the location to be open on time. I was supposed to pick up the uhaul at 9am, but the location didn’t open until about 9:20am. I selected the 24/7 mobile option when making my reservation, but day of it said I had to go inside the location and speak to someone. It was very frustrating. And then after everything, the truck had no gas. So I had to waste more rental time to go get gas. Why are uhaul trucks allowed to be returned with no gas? It makes no sense to me.
Jocelyn SI assumed the person in the office would go out to the truck with me to confirm it was clean and the gas was at the line as I got it. I took pictures instead of the milage and gas level.
Katheryn MNobody was there when we arrived. Called both numbers - nobody answered and there was no voicemail. Went through the app to close out rental- a young guy arrived, but didn’t know much helpful info. Still waiting for a receipt.
Leslie GThe young lady there was very nice. The young guy was there when we brought it back. He was rude and didn't care to hear anything we had to say about the truck. The truck was clean inside, but it drove horrible, everything rattled. Very, very poor rating.
John MThe young man told me to back up the trailer into a parking spot with two cars on both sides. I told him I only go forward and never get into situations where I have to back up. Offered to let him backup the trailer with my truck. It was obvious he had no idea what he was doing as he jack-knifed the truck and trailer. He ended up, with my assistance, removing the trailer from the truck. When I stated a female had helped me with attaching it he questioned the ability of a female. I asked him why and he gave no answer. Overall he was nice, just didn't know what he was doing.
John HThis is a small car lot, parking was easy and the lady there was very friendly, helpful, nice and attentive. This rental experience was flawless. Thank you
Kevin Athe facility could use some fresh paint but it was clean, and Vanessa who helped me was very polite and courteous.
louis gNeed to learn how to process a Amnex card! We did it to help the process go quicker! Polite individual!
ron hNice, friendly staff; on top of the rental process; made sure the mileage was correctly entered when the truck did not match the pre-rental number.
Victor P