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Maria M
Customer Reviews for Tierra Latina Supermarket
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff are all very friendly, but the surroundings don't seem very safe - there are a lot of homeless people around
Weiming Cplease contact me - nickayad11 at gmail.com. attendant failed to hookup and an accident happened as the result.
Nicolas AReserved a truck. Arrived at location to pick it up. They say they don’t have a truck for me- apparently they triple booked the 15’. I haggle for 30mins. Have one hour to access my storage unit and complete my move. Anxious doesn’t do it justice. Finally, I lie to them and say I’ll have the truck back in 2hrs. That loosens them enough to give me a truck (I feel bad for the guy who had to wait for me, but I had very few options). I go get in the truck, start it, and drive out of the parking lot. Gas tank is BONE DRY. Please, please, PLEASE, avoid this location at all costs.
Joshua MFriendly staff, very knowledgeable and professional! 10/10
Felipe BCustomer Rep who checked me in was very nice and the location is very convenient. Overall, I would rent again from here for local needs. However, I also have some negative feedback. 1. The neighborhood is pretty rough and the corner right outside the location has a lot of drug activity and people suffering from apparent mental health issues. I don't think I would feel safe here after dark. 2. I reserved the dolly, but they didn't have one in stock. They refunded me when i checked back in, in cash, which seemed a bit weird. 3. The truck's check engine light was on. I only had a very short move (3miles) so didn't impact my use. 4. When I checked it back in, i told them the check engine light was on, but they did not seem to care (did not make a note of it).
Vanina GTell her thank you she knows how to treat a customer
Abresha mThe woman who was renting things out was 30 minutes late. We were supposed to pick up at 8:30 and couldn’t because she didn’t arrive until 9.
Samantha HExcellent Customer Service!
Rukuya HThanku
Gregory B