Customer Reviews for King Street East Smokers Corner

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of King Street East Smokers Corner

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GORDONM M.
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Very friendly and helpful.

RORYCAMPBELL FRE C.
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Excellent customer service - answered questions and provided great communication on billing information. Highly recommend

Andrew W.
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Easy and friendly service

Kenneth H.
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Very helpful. I will admit I have had long waits and poor experiences with other locations in my area. This location was great!!!

JONATHANEWEN B.
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Customer did not leave a comment.

Wendy H.
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Customer did not leave a comment.

Michael D.
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Truck was very dirty. There were dirty coffee mugs left in the truck and it's quite clean nobody cleaned inside cabin. There was also something spilled from previous renters and console was very sticky and dirty. During a pandemic I had expected the company to take some sort of cleaning protocols after each rental but it was clear that it was not cleaned in quite some time.

Cheryl W.
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Staff at this location were friendly and efficient! Would definitely rent from here again.

JEFFREY CRAIG S.
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Customer did not leave a comment.

James M.
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The couple that runs this location were very efficient. Our reservation flawless. The truck we ordered was ready when we arrived. They explained everything well. Our checkout when we returned the truck was great also. No hidden charges. We highly recommend this location.

TODD S.
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We had excellent service at this location. All three people we dealt with (aunt, uncle and nephew) were extremely professional and kind. The vehicle wasn't very clean, but everything else was a very good experience.

BEVERLYJ B.
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The van smelled like wood smoke. Not terrible as we were in the van for only one hour. The salesperson was very helpful and friendly. Close to home and easy transaction.

Brian S.
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Great service, no problems at all, nice clean, sanitized truck. Would definitely recommend.

Katie C.
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Wonderful experience at this location. Extremely helpful. I will definitely be back and will recommend this location to everyone. Thank you

FRANCIS B.
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Customer did not leave a comment.

Karen G.
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Was treated very poorly by the owner of the store would never rent from there again tried to charge me for a dirty van gave me a piece of paper towel to clean it. Called me a liar and wasn't wearing a MASK. Never sanitized the van.

Tim W.
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Customer did not leave a comment.

Suzanne M.
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Great experience.

Brandon B.
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Customer did not leave a comment.

TANYANICOLE B.
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They were so friendly and helpful. Showed me everything and made sure I understood. He was so fantastic and so was she! Thank you!

Michael C.
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Friendly, fast, an enjoyable customer experience.

CARRIEA T.
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Customer did not leave a comment.

Stephen K.
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Customer did not leave a comment.

THAYAPARAN P.
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Very professional. Excellent service!

Rodney M.
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Customer did not leave a comment.

MARTINB L.
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No need for any improvements

JODY MICHEAL RIC N.
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Great location will definitely tell people to go there!!

NICOLE IRIS A.
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Was able to pick up the truck earlier than expected. There was no trolly as ordered, I called to advised them of this and they advised the charges will reimbursed when the rental was returned. Friendly and knowledgeable staff.

Leanne H.
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Incredible customer service. Both the woman who took my payment upon pickup of the vehicle, as well as the gentleman who was there when I returned it, were both extremely helpful and friendly. The vehicle was very clean and ready to go. Will always be returning to this location in the future. 10/10

Darik F.
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Customer did not leave a comment.

Joshua D.
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I believe the store is run by husband & wife, lovely people.

RONALDJ F.
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Customer did not leave a comment.

Zsa Zsa C.
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Very helpful staff

Scott C.
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Customer service inside was awesome. U-Haul website needs updating. U-Haul truck was ancient and not smoke free

Abel O.
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Customer did not leave a comment.

Alan R.
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Very easy going and quick when you're there. They're all so friendly and helpful too. I was suggested more time and glad that he did! The only place that had the earliest open and latest close for a weekend too which was perfect for us! Overall just wanted to say thank you again for your help with my move this weekend! Will definitely look to you again when I move next! :)

MOHAMMADALI YOUS S.
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Customer did not leave a comment.

Andre B.
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Attentive and friendly service. I'd go back.

Judy L.
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Nothing the people that assisted me were polite and very kind!!!

Laura M.
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Customer did not leave a comment.

Larry M.
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I can't think of anything that would improve for the next customer. The customer service was very good!

ANDREWK A.
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1-Served after taking regular store customers and therefore had to wait over 15 min); employee was polite and courteous, but it still took a very long time (because he was the only person there). 2-When the employee logged into our reservation, there was a problem and he had to remove the “uv”; employee had to call GM to resolve. 3-Employee said he would connect the trailer and when he pulled it towards our truck, he almost rammed the trailer into the truck. WE had to help stop the momentum of the trailer from ramming into our truck. Employee was completely awed and did not know what to say when I asked when the last time the air pressure in the tires had been checked. 4-Within 500m of driving away, the trailer came off ball and bounced from side to side! We were going up hill so it did not damage our truck, and chains stopped it from going into other vehicles around us. 5-There were NO instructions given at time of pick up and no documents given or signed. 6-Employee said I would receive an updated email; I never did. 7-When we opened the trailer, it STANK! I sprayed Febreze because I was concerned that the stench would permeate into our items being loaded into it. 8-There were no instructions given about fees on toll highways. 9-Once loaded, on a trip with our items, after driving just over an hour, the hitch ball bolt had to be tightened a few turns, despite having been secured before we left; it had to be re-tightened again 2 hours later. 10-There were NO RUNNING LIGHTS, which meant we were driving in the country on a 2 lane highway with no back lights! At the same time, we realized there was NO LEFT TURN/BRAKE light working. We had checked the lights throughout the trip, but the lights failed with 3 hours of driving left. 11-The employee had said since we were dropping it off when they were closed, he would do the return on line for us. Having not received an email to close the contract, I returned; he said he had forgotten. When I explained the challenges of no lights, the stench and the ball coming off, he said it was putting it off for servicing. He offered a $15 discount, which I took for the stress of driving the trailer with concerns about the hitch falling off and the last 3 hours without lights. When I looked at my receipt, I was not charged for the $8 insurance the employee had offered when we picked it up, to which I agreed—I have to wonder if we were even insured during this trip!

BRADLEY H.
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Staff were very friendly and helpful!

BRADLEY H.
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it was quick and fair and friendly

GEORGE TEMBENG W.
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NA

John G.
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Customer did not leave a comment.

Wendy G.
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Clean your trucks! Especially during a pandemic. Get rid of trucks that are not roadworthy! Don't book trucks back to back. Always have a spare truck. This was a HORRIBLE experience.

Julie D.
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Customer did not leave a comment.

Sean R.
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Excellent spot to pick up, drop off Uhaul! Great staff!

IAND F.
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Customer did not leave a comment.

NICOLEDANIELLE L D.
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The owner sent me out with the truck keys and all called half way through my job and told me to bring the truck back gassed up right away took it from me for some error on his employees part and then tried to re charge me a full other rental fee in the same day for the last few hours I should have had it for! Horrible service they were yelling blaming me not taking responsibility for the fact they messed up!

Jack M.
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Online booking is fine. Waiting almost 30 min for verification and having to call to speak to an actual person to get the ball rolling is a joke. Improve the service. I will not go that route again. I value my time. Much easier to get a truck the usual way.

Marvin P.
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Customer did not leave a comment.

KORALYNN M.
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Nothing to improve here. This was a busy day, but the staff were honest and friendly. I'm very happy. Thank you to them!

William M.
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Customer did not leave a comment.

Stephen K.
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Great/ quick service

Dan G.
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A newer truck with a backup camera would have been very useful.

CHRISTOPHERPAUL H.
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Very friendly service and accommodating when we needed to change the original pickup time.

MARY ANNABELLE C.
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Customer did not leave a comment.

Mark H.
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Customer did not leave a comment.

MARSHA A R S.
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Very friendly and helpful! My visit was pleasant, quick and easy!

Halil Alper O.
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Everything was fine, clean vehicle and professional service

CARLOSA H.
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Customer did not leave a comment.

james S.
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The lady at 621 King Street gave me the best service that I have ever got in a uhaul store, I will definitely go back there.

Himanshu R.
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Customer did not leave a comment.

Dennis K.
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Customer did not leave a comment.

simon E.
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The vehicle I had definitely needed brand new wiper blades put on it

Alicia S.
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Customer did not leave a comment.

William T.
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The whole process was handled safely and professionally.

David P.
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No problems or hassels, we had a previous location that was closed, u-haul sent the truck to this one and everything was a go.

Alfonso B.
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Customer did not leave a comment.

berhamu B.
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No comment

Stephanie C.
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Absolutely nothing. Our experience was perfect from start to finish. Our representative was knowledgeable, kind, and accommodating. The only issue which by no means was his fault was the system. It wouldn't read my debit card but that's a technical error, not human. I'd recommend my friends and family not only to use Uhaul but specifically this location

Stephenie G.
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Garbage left in vehicle and not sanitized

Denis A.
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Customer did not leave a comment.

Sean E.
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Customer did not leave a comment.

Mike G.
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Customer did not leave a comment.

Bradley P.
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Customer did not leave a comment.

Mike A.
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These guys were very professional, got me in and out very fast. Would definitely use them again

Maureen S.
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Treat the customer with respect instead of treating them like a theif.

Falgun G.
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Location is very good and service is awesome.but I never recommend to book Uhaul to anyone because. Once you reserved vehicle you update time and location for reservations 4/5 time it's not convenient for anyone.

Michelle C.
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We locked the keys in the uhaul as well as our own...this location was very friendly and understanding and did their best to help us out of a bad situation

Jordan S.
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The location in Newcastle is in need of overhaul or to be stripped of UHaul name. They do not return phonecalls and are not there for pick up. My move was delayed by a week due to their lack of customer service. Voicemails and messages ignored. The Oshawa store was fantastic.

Melanie M.
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The agreement I received when I arrived said I had more gas in the tank then I actually did in reality. It's not a big deal but it should be double checked by staff before customers arrive, since I did need to put more gas in then I should have.

Janet M.
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There is nothing that can reasonably said that the location could do to make the experience any better. The individual I originally rented the vehicle from was knowledgeable and friendly. When I had to extend the rental, the second person was able to fulfil my request easily and quickly. The individual who took my return was friendly and processed the file quickly and was very friendly.

Mahmoud S.
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Good communication. Quick service. However, car walk around and fuel and milage checks were not adequately done although the car had no issues. Car requested was upgraded for free due to availability.

Kathleen G.
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The payment amount changed a few times. Also, when we were trying to pay it kept not going through. We were detained over 15 minutes just trying to pay for the vehicle upon return.

Connie A.
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Nothing! Renting from this location was the smoothest easiest pick up I've ever had. I recieved amazing service from this location. I will definitely rent from this location in the future! I had an awesome experience with this representative.

Randy M.
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Tony was awesome everything went so smooth and was very helpful

Eric M.
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Customer did not leave a comment.

Kenneth D.
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Great experience, vendors were great! Very helpful

dexter S.
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I was discriminated because they had to call an alternative number in order for me to get the truck. That has never happened to me before. The owner said that's the policy. That's a bunch of crap .

jeremy L.
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excellent experience

Brianna S.
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Customer did not leave a comment.

Earle K.
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Friendly & quick

Andrei T.
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Only 6 of the requested mattress mats mats were available.

Edwina H.
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Not much - the gentleman helping me explained each part of what he was doing and I left knowing what I needed to know. He was great to work with and the store itself was clean and organized. Thank you

Justine M.
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Customer did not leave a comment.

Roger R.
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We just dropped off our uhaul at this location. The gentlemen were extremely helpful and efficient. After getting home, we realized that my husband forgot his wallet in the uhaul. We phoned this location and the gentleman checked the truck and found it. We drove back and picked it up. Good, honest people - we were very grateful.

Monica P.
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Very convenient drop off location

No reviews have been submitted for this location.

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