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Ricky A
Customer Reviews for Kings Auto Sales 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding service
Tony SGreat service
Jerry HAll well done!
fredrick cBest customer experience.
Krishnavamshi PWe were very impressed with the gentleman, we were going to be late by a few minutes and yet he stayed and waited for us to fill the truck with gas and deliver it to him. We were so appreciative!!!! Our thanks goes out to him!!!
BARBARA GStaff was bery heelpccul & knowledgeable about the products Would rent there again & recommend
Laura BOnly one problem with this drop off place which I used after hours. The entrance was very narrow with ditches on either side, making turning a 26-foot truck into it very nervy.
Bonnie MThe provider was very knowledgeable and helpful. I look forward to renting from him again!
Gregory GI returned my truck after hours, so there were no personnel to comment on. The lot is very small and because it was raining the ground was soggy with deep puddles. But honestly after a long, stressful trip, that was the least of my concerns. I just wanted to drop of the equipment and leave.
Katie WThe service was very bad we was supposed to get the truck at 615 we sat at the place for 5 hrs before we got the truck something was wrong with online service when we reserved the first truck it was cancel when we reserved the second truck we was told the location was in Washington nc it ended up being in greenville so really yall owe us for waiting that long go back and listen to recording and one dude from customer service hung up on us so we don't own nothing
Shaquille bThe experience was easy I don't know of anything that needs 5o be changed
Lonnie FIt took a bit longer than I expected but the lady that helped me made sure I knew how to hook everything up myself and understood everything that I had to do and why. I appreciated what she did in the long run.
Melanie BMy reservations were changed 4 different times. I scheduled to pick up my truck at 8am 1st place I was sent to didn't open till 10 then I was sent this place that didn't open till 9am. I did not receive my reserved truck until 930am with no fuel.
LILLIAN FWhile trying to check in via mobile, the GPS location would not allow this to happen, even though I was standing in the office. This was very frustrating. After spending 45 minutes on the phone with the "help" center, Phyllis stepped in and saved the day by processing my check in and getting me on the road in 10 minutes. Kudos to her customer service skills. Not so much U Haul help desk.
LAURA WNothing everything was done professional
PAUL SBetter PC's.
Chandler PTry getting your company's act together. We had reserved a van several days ahead to be picked up at another location. Upon arrival at that location we found there was no van, but that they would try to find another vehicle for us at another location; which they did. Two hours later, after driving to that other location we finally got a vehicle, a truck. But we were told that we had to bring it back by five oclock, which greatly inconvenienced us. Overall a tough situation to deal with. However, things worked out for us; the company DID come through, and at a great value, so I'll admit I have very little to complain about, and would recommend U-haul to anybody needing to rent a van or truck.
zack tThe lady who helped me was so genuine and friendly.
gabriel bStaff unfriendly.
John BThere is no complaint,everything was right.I appreciated getting a truck at short notice.Again I thank you.
pamela bIt was perfect and easy for me
Scott CPhyllis was great and went over and above to help us on our move to make it as smooth as possible.
jordan cI did not receive any of the ordered equipment to be in the truck. All items were paid for in advance. I did mobile check in. The location was not opened at time of pickup.
Gregory KMake sure trucks are clean and emptied out
Benjamin JThe original site that I was to go to didn't have a truck after all. The gentleman said it could be a problem because the last person didn't return the truck. I can understand that but I had to ask him to call around for me instead of volunteering to do what he could. The second place Kings Auto Sales was very helpful.
Linda DCustomer Service was outstanding. I would suggest more lighting - a bit sketchy dropping off truck after hours in the dark.
Harry LBest ever moving experience
Kimberly BFacility would benefit from some lighting for after-hours drop-off. Otherwise, it was easy to find and return.
Virginia DNot very well lit for evening pick up/drop off, infact it’s pretty much dark. However, it was convenient, easy to enter and exit, and gas was within 2 miles.
Heather CThe lady there was very nice and real helpful I thank her very much
Curtis CInitial reservation was wrong which was very stressful. Once it got to this location it was good. Lady on-site was wonderful
marylou cTook a long time. The lady didnt know what she was doing. Tried to deny me the rental but when her boss came in i was magically approved for a town dolly. She made the process more difficult than it had to be.
matthew CDropped off after hours.
Lee TFollow the rental order. Call me for explanation 615-497-8885 I want to rate u-haul and not the pick up location
Ron TKeep smiling and being friendly like you lady's were with me today. Feels like your walking into your home when you walk into there business. Will be back soon
Karshell TNothing I was greatly pleased.
Linda HGreat staff that is was friendly and accommodating.
Danny MI just wish I had of taken pics with my cell phone, this time, I normally do, because I should not been charged for leaving the truck dirty because it was NOT. IT WAS CLEANED AND WELL MAINTAINED.
JUNE LFriendly and helpful staff. I received exactly what i ordered. Truck in goid repair. Paperwork complete.
Linda MEverything worked out perfectly for me with such short notice...Phyllis explained in detail my duties and responsibilities. JUST KEEP HER AROUND.
sally hthe young lady, Ms Joyce, was helpful and polite. She was indeed a breath of fresh air compared to the lady from Ample Storage that I had dealt with earlier that day. April from Ample Storage should NEVER work customer service again. She was just RUDE!!! Thank you to Ms Joyce for making my U-Haul experience a better one.
JOYCE ADid not understand why per mile rates increase for weekend days??? Great service though and will do it again. John
john hGreat
ruby fMobile check in system needs to be improved.
Chul KMake sure to check the gas gauge yourself. She said it was between 1/4 and a 1/2, to me, and my husband drove, so I didn't know until the the first gas station, within 30 miles, he told me it was at under 1/4. Cost me 96.00 to fill it up, and only used about a half of a tank. Could have saved me 50.00 in fuel to put it back to where it really was.
ANNE SBad neighborhood
Chris CDon't use the customer's time to solve a service issue.
terry f