Customer Reviews for Kings Auto Sales 2

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kings Auto Sales 2

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Virginia D. on

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Facility would benefit from some lighting for after-hours drop-off. Otherwise, it was easy to find and return.

Heather C. on

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Not very well lit for evening pick up/drop off, infact it’s pretty much dark. However, it was convenient, easy to enter and exit, and gas was within 2 miles.

John P M. on

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Curtis C. on

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The lady there was very nice and real helpful I thank her very much

marylou C. on

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Initial reservation was wrong which was very stressful. Once it got to this location it was good. Lady on-site was wonderful

Richard K. on

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matthew C. on

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Took a long time. The lady didnt know what she was doing. Tried to deny me the rental but when her boss came in i was magically approved for a town dolly. She made the process more difficult than it had to be.

Daniel S. on

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Lee T. on

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Dropped off after hours.

Ron T. on

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Follow the rental order. Call me for explanation 615-497-8885 I want to rate u-haul and not the pick up location

Karshell T. on

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Keep smiling and being friendly like you lady's were with me today. Feels like your walking into your home when you walk into there business. Will be back soon

Denver M. on

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Michael B. on

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lisa S. on

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gentry E. on

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Johanna S. on

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Mark P. on

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Lawrence C. on

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richard P. on

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Linda H. on

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Nothing I was greatly pleased.

nicky P. on

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chad R. on

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Danny M. on

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Great staff that is was friendly and accommodating.

DOUG M. on

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John S. on

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JUNE L. on

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I just wish I had of taken pics with my cell phone, this time, I normally do, because I should not been charged for leaving the truck dirty because it was NOT. IT WAS CLEANED AND WELL MAINTAINED.

Linda M. on

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Friendly and helpful staff. I received exactly what i ordered. Truck in goid repair. Paperwork complete.

BETTY P. on

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sally H. on

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Everything worked out perfectly for me with such short notice...Phyllis explained in detail my duties and responsibilities. JUST KEEP HER AROUND.

BRENDA R. on

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JOYCE A. on

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the young lady, Ms Joyce, was helpful and polite. She was indeed a breath of fresh air compared to the lady from Ample Storage that I had dealt with earlier that day. April from Ample Storage should NEVER work customer service again. She was just RUDE!!! Thank you to Ms Joyce for making my U-Haul experience a better one.

JASON B. on

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David H. on

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lois D. on

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john henry jr P. on

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Did not understand why per mile rates increase for weekend days??? Great service though and will do it again. John

ruby F. on

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Great

Chul K. on

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Mobile check in system needs to be improved.

pedro M. on

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AUGUSTAS E. on

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ANNE S. on

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Make sure to check the gas gauge yourself. She said it was between 1/4 and a 1/2, to me, and my husband drove, so I didn't know until the the first gas station, within 30 miles, he told me it was at under 1/4. Cost me 96.00 to fill it up, and only used about a half of a tank. Could have saved me 50.00 in fuel to put it back to where it really was.

Chris C. on

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Bad neighborhood

terry F. on

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Don't use the customer's time to solve a service issue.

Cathy S. on

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TOMICA S. on

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Robert B. on

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Ingrid V. on

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Everything was quick and easy. Friendly and helpful staff.

Gregory H. on

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Easter Sunday dropoff so location was understandably unstaffed. Easy access to the lot and the key Dropbox was easy to find.

CHUCK F. on

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Joel B. on

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Tim N. on

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make sure to include a phone number for customer service on all paperwork so the customer doesn't need to hunt for it at U-Haul.com some people do not have that ability on their phone

Bruce A. on

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Danny H. on

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Greg M. on

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Attendant not overly helpful. Seemed bothered we were there....

ANDRE A. on

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Keith L. on

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Abdullah C. on

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Thomas B. on

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Make sure interior of cabs are free from sand and dirt.

MICHAEL S. on

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JUSTIN P. on

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Sheila P. on

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ANDRE A. on

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ANDRE A. on

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keith G. on

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Tracey R. on

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Aaron H. on

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Michael S. on

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Kim A. on

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We were given a truck with 102,000 miles on it knowing we were moving 1500 miles away. The seat had no springs. The interior was filthy. The ABS light stayed on the entire trip. The Brake light and alarm came on midway in the trip going down a mountain and we had to stop and reboot the truck. The tires were not balanced and the trailer axle was bent causing the truck to lean. It was a very long and unsafe trip. This location did not check out this vehicle. I would not recommend this location.

jill M. on

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Susan P. on

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glenn W. on

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Everything was fine

glenn J. on

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Mrs Joyce and Mrs. Phyllis were very nice and kind.

SUSAN G. on

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BRETT L. on

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MORE INTERESTED IN MAKING SURE THEY WEREN'T LIABILE FOR ANYTHING THAN HELPING US.

mark D. on

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Joe B. on

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Stuart S. on

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This location was fine. However, it was the third location that i was sent to and in another town to pick up the trailer. i am not impressed with u-haul and their "reservation" system.

Carly H. on

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halima J. on

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roy R. on

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None needed !!! Great place to do business with!!!

william L. on

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Great customer service

pamela E. on

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Andrea G. on

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Charged for gas when it was filled to full

Matthew S. on

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Ashley G. on

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The people working were very nice, but very slow. It took me 30 minutes to buy 2 rolls of tape and an hour and a half to get a truck I had a reservation for.

David M. on

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Very good communication and support

Darryl M. on

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chun N. on

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Raymond M. on

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Mary C. on

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Very friendly

Kate W. on

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this was not the location that we preffered at reservation time, we did not get the call as we were told at reservation time, therefore we almost missed getting the trailer which was very dirty on the inside

mckenzie H. on

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Although about a month (1) has past, I strongly believe when a particular person has performed an exceptionally good job and her performance rates a positive report, she must be identified and recognized to her superiors and the public as well. The individual I make reference to is named Phyllis . The fact that a month has past reveals two (2) truths. One, I stay busy. And two, I was treated in such a way that I remember her name for the professional way I was treated as her customer. And actually three, I believe she should be commended for the really nice person she is and because I was not going to let time completely control whether or not I wrote this report. Thank you for giving me the opportunity to compliment Phyllis by name. I was not just some stranger. I was an important customer renting from U-HAUL. And I left feeling really good and glad I rented from U-HAUL. Thank you from a from a future repeat customer because of Phyllis and her people skills that run much deeper than just on the surface. Sincerely, Master order number 84681285

ZACHERY C. on

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Gary H. on

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Lawrence S. on

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The 6x12 trailer is hard to lift tongue by yourself and line up on trailer ball. You need to add a tongue jack.

Mae Beth S. on

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I called on Saturday, March 26, 2016 to reserve my truck and the person answering the phone told me it was .59 a mile and when I returned it and got my invoice I was charged .99 a mile. I called and was told that they could not change the amount I was charged even though I was told that. I am old school and if you tell someone something you should stand behind your word.

geneva G. on

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went very well; will do it again!

Anthony C. on

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Waited over 30 minutes because computer had errors. others customers waiting also. Truck parked in standing water and mud. We booked in advance and had people waiting on us, If this is the best U-Haul can do , we will try budget rentals next time. Somewhat disappointed with this experience.

NAVEENKANTH J. on

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Brittany Z. on

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Phyllis went above and beyond to help us