The cargo area leaks water. My boxes were soaked on the bottom and my dishes broke. My mattress is still soaked. Paid $160 for a disaster
Bryant B.
Customer Reviews for Kings Gate Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No issues. Quick interaction. Very friendly.
Jeffrey D.Nothing. Everything was very good!
Kimberly P.Super friendly, courteous and helpful. Very accommodating and definitely will use them again if need be.
Barbra S.Dawn is always a pleasure to do business with. She is very helpful and goes the extra mile to ensure her customers are satisfied.
Miriam C.Excellent service, I'll be back if needed.
Steven S.There wasn't anything to improve upon. The owner was very kind and helpful. Hopefully, next time I will meet her husband. They seem like good people.
Jarell P.Couldn't have had a sweeter agent assisting us
Nelly V.Love how Ms Gloria make you feel at home great customer service the property is clean just over all great thans
Tequilla S.Ac didn't work on the truck I rented .
Howad L.Very helpful and friendly. Short and sweet transition. Helped me with all my questions and concerns right then and there.
CHRISTIAN F.Just put key in the box, easy. Was not familiar with the phone part, but everything seems to be taken care of.
Archie M.The business owner was super friendly and very helpful. I will definitely recommend this location and I will also be using the location again myself! Great experience all around!
JULIE G.The first one I was spose to get I couldn't get a key
Lashley H.A bigger building for the uhaul building it was a little a little hard to find
Marie H.When there was a problem with the uhaul website, there was no one on site to help, and no one on the uhaul customer service number either. AC didnt work either.
Joseph S.Very good for my family
Stephanie D.I reserved a dolly, no dolly was present and no one was there to help. I was told via calling, that I wouldn't be charged. I still was, and over a month later I still haven't received my refund.
Emily M.dont worry its good
Nettie Y.This is a great location, very friendly and accommodating. My first rental experience I will use Uhaul again and recommend it to others.
Warnnie M.The 24/7 was not clear and would only let me pick up truck 1hour before scheduled time. Had to wait 45 minutes and then the code for the key box was wrong code and could not open until an associate showed up
Timothy O.Dawn is truly the best ever
catie E.Very nice and friendly staff.
Eddie P.The agent at this location was very nice. I had a 26' truck that had to be navigated through a small area at the storage facility onsite. They actually backed the truck in for me.
Sheri W.Operator was very personable and friendly.
Jan H.When an object is ordered it should be left in the truck when the business is closed ordered a furniture dolly that I did not get
Lori A.Love doing business with this place . The lady was sweet and helpful as one could be !
Alex S.Great pickup staff.
Johnny E.Fast, friendly, excellent service...wonderful folks to do business with!
Russell Z.The drop off location was very small in size but big in service. The process was simple and convenient...a pleasurable experience !!
PHILIP C.Could not park in lot yet luckily there was another truck next door parked behind some duplexes in wooded area to help determine where to leave truck. Maybe add signage to key drop box reagardi g parking.
James O.Nothing
William W.I needed the truck a little before 9am and she was extremely kind and worked with me. Moving day can be stressful enough on its own and this Uhaul location and management made the experience easy. I will not hesitate to recommend to everyone.
Jodi M.Miss dawn is an excellent person and very helpful its to bad she wasn't the owner of uhaul I probably wouldnt have had this problem. Thank you miss dawn for all your help and understanding. My children wife and I are very greatful of you. God bless
cory B.Always friendly, clean property, and, clean trucks etc. Always been a great experience everytime my family and, I have to move.
KESHA S.I'm pleased with the service I received.
KESHA S.The lady that worked there was both helpful and neighborly
Michael K.had bad issues with the transmission on this vehicle, coming out of the Chesapeake Bay Bridge tunnel she would only go 32 MPH , difficulty on acceleration on many on ramps and such
Mary Ann L.Pick up location was convenient and easy to locate. Dawn was efficient and very helpful. We recommend this location to nearby customers.
Christine R.Awesome service
John W.