When you promise a customer a curtain size truck.you should give it to them.
DEBBIE H
Customer Reviews for Kings Inn Orillia
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kings Inn was very awesome to deal with. Very friendly and very accommodating. Great customer service, would definitely recommend.
janet rI need the district manager to call me immediately as he did not uphold his agreement and I was over charged.
LISA LNice owner!
Nathan PNone, fast check out and back in.
GARY MKings inn store representative was friendly.
HARISH RThe guy was fighting with another customer and said “maybe I was drunk when I talked to you” not very good customer service
Amber-lee MVehicle Rental Date February 8-9, 2025. This was my most disappointing experience renting a U-haul vehicle ever. I booked online a 9 foot cargo van, which at the time of booking advised that the van would be available on the day and time I needed to pick it up....when I arrived, the 9 foot cargo van was not there so I was given the next sized rental vehicle up, which I didn't want but at least I was charged the 9 foot cargo van rate. At time of rental vehicle pick up, the rental agreement could not be emailed to me, or printed, for me to have a copy before I left.....a third person party who the clerk contacted (I have no idea who that was?) ended up sending the rental agreement through to the clerk by email and a copy was then printed for me to have. As soon as I got into the rental vehicle, the check engine light was on the dash, I reported it, but was not given another rental vehicle to drive....the check engine light stayed on the entire time I was driving the rental vehicle (the thought was always in the back of my mind the entire time I was driving....was it going to break down!). I reported two stone chip cracks in the front windshield, which the rental clerk did not know about....one of the stone chips was right in the line of sight of the driver (the other stone chip was on the passenger side of the windshield). The rental vehicle I was assigned did not have good tires on it, they were not snow tires and did not have a lot of tread left on them. When I was driving on main roads/highways cleared down to the asphalt, the rental vehicle drove fine, but as soon as I got on to secondary roads that were covered in snow, no traction at all....I had to go slow, but not too slow so I could make it up hills, and stay in a straight line so that the back end didn't start to swerve....not a comfortable driving experience! Although the rental clerk was friendly enough, this experience has left me feeling let down by U-haul and I will not be renting from this location again. Any future rental vehicles I need, I will be sourcing from other rental vehicle companies the next time.
JOHN CAJ was a pleasure to work with , gracias
BRYAN DWinter tires are a must in canada
DANNIEL KNo improvements. I’m very satisfied. Customer service was amazing. I will rent equipment from this location again.
CLAIRE FI put an order in for moving blankets, straps and a large dollie, none of which were at that location. I was instructed I could pick them up eelsewhere.whats the point of asking customers if they need them and they're not even available?
Andrea LThey took money from me and did not give me the 100 dollars that I had deposited.
Mohsen A