Customer Reviews for Kings Mini Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kings Mini Mart

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Limona N. on

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I was charged$7 for a dolly and it was not on the Truck. I was told it would be refunded to my account and still haven't received the refund yet, I've called several times and get no answer. Just ridiculous!

Joseph W. on

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Customer did not leave a comment.

Olivia H. on

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When we started loading up our stuff my son opened the cab and went. There was a pipe, blade and lighter with some glasses. Then he started gagging. There was human feces in the corner with a burned sock. We were on a time schedule so we had no choice but to clean it, so we did. It was very disgusting. Also, the guy who we rented from said we can return it to the location closed to our destination. We tried and got there right before 7, they were already closed. When I called customer service she told me I had to return it to the same location. We were supposed to return it at 6, but because we had to clean it, we didn't return it until 7. It was such an awful experience I really think we should be refunded the whole amout we paid.

Pedro E. on

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Keep up the excellent work

Samuel M. on

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Lena S. on

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Customer did not leave a comment.

Shannon H. on

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Pamela Joanne R. on

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They had a van at the last minute, where as the Uhaul on 43rd and Camelback, in spite of 2 phone calls and an in person visit to explain my needs, didn't have the truck available, blamed me for being late- the reason for the in person visit the day prior to the reservation. and said they canceled the reservation Kings Mart picked up the slachk without an issue, gave me the discount that was promised. Start with them instead of the actual rental store. Better service. Same quality truck.

Martin S. on

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The U-Haul "mobile" experience is A DISASTER. On the night of May 12, we spoke with three representatives - Michelle, Fran and Richard - trying to get a truck via "Truck Share" on the final night of our move from one home to another. The service was so slow our reservation time slot kept expiring. We began the process at 7:30pm and gave up at 9:30 pm. We made a new reservation down the street at a filthy dangerous market (King's Market) littered with thieves, whores, gang members and drug addicts. We located the truck we reserved, but it was wedged between two other U-Haul trucks. "Mohammed" was kind enough to change the truck's ID number to an ID of a truck more accessible. However, the vague and poorly written instructions telling us where the key was did not match up with reality. We searched everywhere for the key and could not find a lock box. We went back online and chose the "Cannot find key" option. We were told to contact a "Felix Pena," someone allegedly available 24/7. No one ever returned my call. Ever. Felix Pena is utterly useless. We then chose the "Still cannot find key" option. That forwarded us to a screen telling us that our reservation has been finalized. We went inside the market and was told by a clerk behind bulletproof glass that they don't deal with the trucks. At that point we left, resigning ourselves to the fact that we would make multiple trips moving our remaining belongings with our personal vehicles. En route to our new home, we spoke with "Carol" at U-Haul who would not listen to our predicament. She did nothing but stay on her rigid little script, "You already made the reservation. All we can do is make you another reservation." It was too late to get another truck. We didn't want another truck. We wanted our reservation cancelled. But "Carol" was too damn dumb or too damn unempathetic to think outside the box and provide us with options. Now I am concerned I will be billed for a service that was never rendered. I will have to go to my credit card company because U-Haul has clearly not made their customer a priority. In person, we have had positive experiences with U-Haul (notably, the Laveen, AZ location on Southern Ave & 43rd Ave.) but the digital on-line experience really really really needs to be grounded indefinitely, reassessed, gutted and reconstructed. I have never asked for an apology before, but I feel strongly that someone - anyone at U-Haul with a shred of integrity and a nominal understanding of accountability - should reach out, restore our faith in your company, and offer a heartfelt "sorry."

David A. on

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Customer did not leave a comment.