Customer Reviews for Kings of Auto Boat & RV Storage
(U-Haul Neighborhood Dealer)

282 reviews

2220 Cordelia Rd   Fairfield, CA 94534

(707) 639-1529

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 8/10/2022: Closed

Services at this Location:

Contact Us

(707) 639-1529

2220 Cordelia Rd
Fairfield, CA 94534

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 8/10/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Vwy fast and friendly!

HUGO S. 
Rating:
5.0

Easy and they got me in and out and on my way in a timely manner I just had trouble upon returning the van only because I couldn't log into my account but that wasn't their issue!

Teresa T. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
2.0

clicked on a location that have been to befor, filled out info and at the last part i noticed by chance that the pick up location was "NOT" where i wanted, but shouldnt be a problem,,things worked out, but place is a RAT hole

Michael D. 
Rating:
1.0

Customer did not leave a comment.

Sengthong S. 
Rating:
3.0

This rental location should have the ability to print hard copy of the receipt as requested.

Cynthia B. 
Rating:
1.0

Ridiculous situation. Had to walk through tall weeds to access the key box. The truck was siphoned of all gas. I was left with 3 miles to empty. There was no dolly for the rental I desperately needed for my moveand was charged for yet never refunded. I called the company, it was a Sunday and they didnt open for business. I left a voicemail yet never heard anything back even when they opened the following business day about the situation.

Lewis J. 
Rating:
2.0

The location has insufficient space to return trucks after hours.We were able to make the return in the available space only because an employee who was looking after the dogs opened the gate and was able to authorize a space to park the truck. Also, the amount of photography required in order to return the truck is a major pain. For renters without a cell phone, it would have been impossible. I will NEVER EVER AGAIN make an on-line U-Haul reservation.

Samuel T. 
Rating:
5.0

Let your new customers now that you don't except cash payments.

Veronica O. 
Rating:
4.0

It's cool the guys was helpful and friendly

Charles W. 
Rating:
5.0

I love the return process. I am super happy with the quality of service at this location

taylor V. 
Rating:
5.0

Hours are not consistent. Person on phone told me they closed at 9 and the internet shows 5.

Virginia W. 
Rating:
5.0

Customer did not leave a comment.

Carlton A. 
Rating:
5.0

Excellent staff great customer service i will always go here for my services

Herb D. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Martine R. 
Rating:
5.0

Best customer service!

Debra P. 
Rating:
3.0

Five days before I needed the truck I reserved one through a location in Sonoma. On the day before I wanted the vehicle I was advised that they would not have one and the nearest location that had one was in Santa Rosa. Before I could confirm that they had one they notified me that they would not have a vehicle for me and I would have to drive to Napa. When I arrived in Napa they had no idea who I was or why I was there. He suggested Fairfield but no luck there. I contacted Uhaul customer service and was informed that I would have to go to Susiun City but the truck would not be ready until 12:30 PM on the day that I had to be completely moved out of the home. I was not able to return to Sonoma until after 2PM. Had to work into the night to load all our goods. One of the more trying experiences

jery O. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
5.0

Customer did not leave a comment.

RASHEED R. 
Rating:
5.0

I was expecting a full tank of gas, but it was only 3/8 of a tank at pick up location. The windshield was dirty at pickup location, but I cleaned it myself.

HOWARD G. 
Rating:
5.0

Everybody is quick to help and easy to work with.

MELVYN H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

JOSEBENNY E. 
Rating:
5.0

Every thing was great, keep up the good job. Thanks

JAMSHID F. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

JACKSON H. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Professional

POUTOA F. 
Rating:
4.0

Rep was nice and helpful.

Alexandru U. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO M. 
Rating:
5.0

Excellent customer service. Very personable too. Wonderful experience.

Debra P. 
Rating:
5.0

Very nice, good customer service

nathan P. 
Rating:
5.0

Great job i love the service keep it up

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

KELLI C. 
Rating:
5.0

Customer did not leave a comment.

BRYAN M. 
Rating:
2.0

The staff was very friendly and quick to get in and out of there, it was just difficult to get to (far from where I live) and hard to get in and out of the parking lot due to the cramped conditions (cars/equipment) and the proximity to the road. I originally reserved this trailer from a location nearest to my house, it would have been great if there was some kind of means to move the trailer to the location that I had chosen originally (parker road location in Fairfield) since that is what I was really needing.

Ronald P. 
Rating:
5.0

All good

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Andrea A. 
Rating:
5.0

We are very satisfied with our first time experience at this location. Keep the good job!

LOLITA D. 
Rating:
5.0

It was all good.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
3.0

Picking up my u haul was a nightmare. My reservation was moved several times from one location to another, and I was not notified. I would not have know this if I had not called the location to check the status and to make sure my truck would be there. This happened 3 times in total. In the end, I was finally helped by Kevin in Oakland who helped me get a free day, as well as extra miles for the trip. The truck ran good except for the fuel consumption. In a 300 plus mile trip, I spent $270 in fuel, and the truck never even reached a full tank, for some reason it always stopped at about 3/4 of a tank. I can't say that I will choose u haul for my next long trip, but may use it for short journeys.

David R. 
Rating:
4.0

Customer did not leave a comment.

SHERRY H. 
Rating:
5.0

This is a great Uhaul location. Please expand their selection.

PETER P. 
Rating:
5.0

Customer did not leave a comment.

OSCAR P. 
Rating:
5.0

A good experience. Thank you

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

randy G. 
Rating:
5.0

Very quick and efficient.

SILVA F. 
Rating:
3.0

Customer did not leave a comment.

Crystal R. 
Rating:
2.0

Customer did not leave a comment.

PHUNTSOK W. 
Rating:
5.0

Everything was easy ty

Steven B. 
Rating:
5.0

Service was very friendly helpful and patient I would highly recommend !

CHIESA C. 
Rating:
5.0

Employees should not be allowed to smoke in the portable restrooms. Other than that, this location was great. The were very friendly and helpful.

Baptist L. 
Rating:
4.0

Customer did not leave a comment.

Charlene H. 
Rating:
5.0

U-Haul should provide at least two free tiedown straps cargo straps and at least three pads to cover furniture free that come with the truck rental. Even though I always use my own cargo straps it would be a good thing to have on the truck.

matthew D. 
Rating:
5.0

The guys over there at Kings Auto we're so nice to me. They spoke, they wanted & kept me laughing. I will recommend to anyone who is looking for a U-Haul rental in Fairfield. Thanks, guys you were awesome.

Valeria L. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
4.0

Customer did not leave a comment.

lora J. 
Rating:
5.0

Joe Garcia the UHaul manager is great at his job. That Will guy isn't too bad either. Great service! Thanks guys!

William T. 
Rating:
5.0

Good Location

TEGRE M. 
Rating:
4.0

Customer did not leave a comment.

EDWARD MACDONALD C. 
Rating:
2.0

Not a single employee was wearing a mask. To be fair, they were prompt and helpful, but were not following public health guidelines.

Timothy P. 
Rating:
5.0

Very friendly

Peter P. 
Rating:
5.0

Very friendly & helpful

SEDEF T. 
Rating:
5.0

Customer did not leave a comment.

CARY O. 
Rating:
3.0

Customer did not leave a comment.

Raphael T. 
Rating:
5.0

Fast and friendly service and would highly recommend them.

PHILLIP B. 
Rating:
4.0

Customer did not leave a comment.

MARTIN B. 
Rating:
5.0

Nothing

LIONELL G. 
Rating:
4.0

Smooth rental from beginning to end. Price was excellent

DOUGLAS K. 
Rating:
5.0

Customer did not leave a comment.

Cerise M. 
Rating:
4.0

The staff was very helpful and courteous and the vehicle was ready to go and performed as expected

John D. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY W. 
Rating:
5.0

Provide more gas in vehicle, like 1/2 tank full would be great!

Melvora J. 
Rating:
4.0

Customer did not leave a comment.

Don C. 
Rating:
4.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

Awesome people and atmosphere. 10/10 will recommend them to others

Russel B. 
Rating:
5.0

Customer did not leave a comment.

roger H. 
Rating:
5.0

Good job

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
4.0

Excellent pre-rental and return service.

Peter P. 
Rating:
5.0

Always the best folks and location working up a great price!

Scott D. 
Rating:
4.0

Best service ever.. !!! Helpful and friendly guys. Quick in and out for both pick up and return...! ??

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Excellent service. Will reccomend to friends

ROGER H. 
Rating:
5.0

Good customer service

Fernando T. 
Rating:
5.0

Customer service was excellent

Darcell P. 
Rating:
3.0

Customer did not leave a comment.

Patrick B. 
Rating:
2.0

I have used Uhaul a lot over the years and have always had a great experience. The location I normally rent from didn't have the truck I needed available at the time I requested so I tried out this new location. The employee I worked with was super nice and helpfulI, but it was so scary at night when I dropped off the truck. This location is in the middle of nowhere, with no lights so it was incredibly dark. I couldn't get service on my phone so the app to take pictures wouldn't open when I dropped off the truck. In the dark a man walked over to the truck. This was really frightening since they stated they would be closed and no one would be there at 10 pm when I dropped off the truck. I figured out he was an employee there, and he said he would drive the truck through the gate for me. We hopped in my car and left. Now I have a second invoice being sent to me... Can someone please reach out to me about this? Thank you!

Laina E. 
Rating:
4.0

I really appreciate the quality of this operation. Everyone I encountered were knowledgeable and professional. Keep up the good work!!

Neil M. 
Rating:
5.0

Customer service was fantastic at this location

Faust D. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

As always my uhaul experience w Kings on S Pennsylvania ave was quick clean and accommodating. William Tobin was my rep and He makes it a pleasant job rather than a drag. Thanx! Would recomend and will repeat

DeLe H. 
Rating:
5.0

nothing - the guy was very helpful

James K. 
Rating:
5.0

Customer did not leave a comment.

Carlo D. 
Rating:
5.0

Customer did not leave a comment.

Antonious N. 
Rating:
2.0

The folks at the location are very helpful but they had a hard time printing out my receipt. The said their internet is intermittent. I was called twice about this order. Once to change the pickup location. It went from Vacaville to Suisun (20-plus miles away), and from 7 am to 9 am. Then they called again to say the truck had a flats and could I pick it up at 11 am.? Well, I balked at that so the gentleman on the phone said he'd ask another renter if they could be flexible. They said yes, so that was a relief as we had already called our help once to push back the time.

Diane B. 
Rating:
5.0

Excellent service!

Robert C. 
No reviews have been submitted for this location.

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