Customer Reviews for Kings Wheel Rental
(U-Haul Neighborhood Dealer)

98 reviews

317 Sheppard Ave E   North York, ON M2N3B3

(416) 749-3333

Office Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(416) 749-3333

317 Sheppard Ave E
North York, ON M2N3B3

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

FARZAD Z 
Rating:
4.0

Customer did not leave a comment.

MARIE M 
Rating:
4.0

Customer did not leave a comment.

JOHNATHAN S 
Rating:
4.0

Forgot about my rental equipments

Jeffrey S 
Rating:
2.0

The location did not open at it's scheduled hours (9am-5pom) so I did not get my Uhaul until 9:30am, despite having it booked for 9am. I had a mover booked so this screwed up my timing immensely. The truck itself was fine.

CHANTAL D 
Rating:
5.0

Customer did not leave a comment.

Fernando D 
Rating:
2.0

Location had no parking to leave the vehicle and suggested leaving the vehicle at a nearby church (which is not public parking). Was told the gas was filled and to return the car full, but it wasn't full making it hard to know how much to fill gas (ended up overpaying).

JOSHUA D 
Rating:
4.0

Quick and easy to rent the van. Just a very small parking lot. Probably worse because of the snow. But no issues at all!

Ashley H 
Rating:
1.0

was charged double the rate posted online

SAHAND S 
Rating:
5.0

staff is always super helpful and during the recent huge snowfalls their small lot was really well cleared!

LUCY K 
Rating:
1.0

The U-Haul cargo van did not come equipped with snow tires, which is extremely dangerous given the winter road conditions in Toronto. And the rental location was not properly plowed, so by the end of the day when we were returning the vehicle, the vehicle was almost stuck in a snowbank at the entrance. There was no shovel available at the location either to make it easier. Please ensure that all vehicles are properly equipped for the winter season as it makes it unsafe for the renters and others sharing the road.

JASON L 
Rating:
3.0

I feel I was charged for fuel even though I put in more than I used.

ROBERT G 
Rating:
4.0

All is good, no complaints

Sergei R 
Rating:
5.0

I expected excellent service, but Kings Wheel Rental is exceptional and exceeded my expectations. Leonard's customer service was terrific, and he got me out the door quickly.

TERENCE P 
Rating:
4.0

Excellent Service. I had some questions and they were answered quickly and solved my concerns. Will definitely use this location again.

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

DAVID C 
Rating:
1.0

no one mentioned the 2 days deal for my one way trip as i rushed to bring back my truck instead of using all the time that was allocated to me and rushing to bring it back before the 24h mark, not just at the uhaul location but also the women i talked to on the phone didnt mention nothing.

KAYLA P 
Rating:
5.0

Everything ready & friendly communications

ALIREZA G 
Rating:
5.0

Fast service

TAMMY D 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD K 
Rating:
5.0

Ensure that the interior is actually cleaned before renting it out to another family. There was a old cigarette butt on the ground, along with a Gatorade cap with a sign behind the driver seat that was left by another client. The customer service was great just the vehicle could’ve been more cleaner.

ANDREW J 
Rating:
5.0

Easy to rent, easy to give it back

REZA V 
Rating:
1.0

Care less about customers

NADER A 
Rating:
5.0

Customer did not leave a comment.

Gheorghe A 
Rating:
5.0

Customer did not leave a comment.

GUNDUZ S 
Rating:
3.0

I booked for 8 but store opened at 9

KIAN K 
Rating:
5.0

The owners at this locale are wonderful!

GLORIA M 
Rating:
5.0

Customer did not leave a comment.

GLORI M 
Rating:
5.0

Truck was very dirty. Had McDonalds garbage in the front seat, lots of boxes and cardboard in the back section along with white drywall dust and pieces of drywall. It was quite gross and I had to put down tarps on the ground so my items would not get dirty. They need to clean before they rent out.

MARI F 
Rating:
5.0

Signage for U Haul rentals at the entrance would be excellent. The entrance was very easy to miss. Please also provide locks for the truck bed in the future.

WING H 
Rating:
1.0

First of all the pickuplocation was changed, and the new location was farther to my house. At the pickup, the person in charge mentioned the fuel is one forth, but it was actually almost empty. When I mentioned this to him, he said the gage will gradually go up, which it didn't. Also when I asked about the insurance, he was not very helpful.

Mahdi K 
Rating:
5.0

Customer did not leave a comment.

RICHARDSON N 
Rating:
4.0

Customer did not leave a comment.

LAURA P 
Rating:
4.0

Customer did not leave a comment.

Oscar M 
Rating:
5.0

Customer did not leave a comment.

saman k 
Rating:
5.0

I found the location near Bayview Station very convenient, and the staff was friendly. Returning the car was easy. I will definitely use this branch again next time.

YUN J 
Rating:
4.0

Customer did not leave a comment.

JOSEH D 
Rating:
5.0

Customer did not leave a comment.

AMIN S 
Rating:
5.0

The only problem is they only have 10” truck And It’s small even for small one(1) bedroom condo.

MAJID G 
Rating:
5.0

Great experience, personnel were great, fast easy efficient

John D 
Rating:
5.0

Customer did not leave a comment.

Hangzhi Y 
Rating:
5.0

Parking lot is a little tight but serviceable

Benedicta L 
Rating:
4.0

It was very nice and friendly service. Thank you!👍

Sergei R 
Rating:
1.0

Arrive on time for work Provide customers with a receipt Don’t blame problems on head office , solve issues yourself. Don’t make excuses. (Still have not received a correct receipt for my rental. The tax rate you charged me is over 20%.

Connor M 
Rating:
5.0

Customer did not leave a comment.

Sumon A 
Rating:
5.0

Customer did not leave a comment.

ALI M 
Rating:
5.0

Your app doesn’t upload the photos .

MATT J 
Rating:
5.0

Customer did not leave a comment.

Shiva K 
Rating:
4.0

Customer did not leave a comment.

Yan K 
Rating:
5.0

Customer did not leave a comment.

Nicki G 
Rating:
4.0

Customer did not leave a comment.

David L 
Rating:
4.0

Good staff service at check-in

Hiu T 
Rating:
4.0

Customer did not leave a comment.

Rufina B 
Rating:
2.0

When i arrive the shop is closed and i need to wait the owner for 30 minutes. I supposed to get the equipment in 2:30 pm but because of this i was half hour late to my moving schedule. Car was dirty.

Guney B 
Rating:
5.0

Customer did not leave a comment.

Ka C 
Rating:
5.0

Please don’t automatically add the Coverage for the final bill when the customer didn’t select that option in the reservation.

MINH Q 
Rating:
5.0

Great location, smooth services, polite employees, decent rates.

Yue S 
Rating:
5.0

I didn’t know what to expect based on some google reviews, but my experience was flawless. Easy process for rental, he had the accessories I needed, the after hours return was simple and the receipt was e-mailed to me the next morning. Great experience.

Mark F 
Rating:
5.0

Customer did not leave a comment.

SUMINGW C 
Rating:
5.0

The owner of the Uhaul which I made my first reservation, at 12 Canvarco Rd, was very unfriendly. I guaranteed my reservation with credit card, saying I would pick up at 9, return it at 5pm. When I called to confirm my coming at 10:30, he said he couldn't find my reservation, even with my reservation number. Then I called your Head office for help, not much help. So I called 317 Shepherd, got the truck without issue.

Joseph C 
Rating:
1.0

The truck was very dirty . And the owner was rude

Mitra Y 
Rating:
5.0

Customer did not leave a comment.

Amir n 
Rating:
3.0

Van needed oil change didn't trust that it wouldn't break down luckily it worked properly

DIEGO S 
Rating:
5.0

Customer did not leave a comment.

Yan K 
Rating:
5.0

Customer did not leave a comment.

Danny T 
Rating:
5.0

Good

Andre M 
Rating:
4.0

Customer did not leave a comment.

ZHAOCUN Y 
Rating:
5.0

Customer did not leave a comment.

Hen-Tai C 
Rating:
5.0

Terrific service as usual 😌. I have already recommended someone to them!

Lucy K 
Rating:
4.0

No washer fluid in truck when I picked it up

Luther W 
Rating:
4.0

Don't add CDW when I had previously declined it from the online check-in

Johnathan S 
Rating:
3.0

There was a grease on the trunk floor and it stained my carpet. Also the vehicle key location was not on the back of the truck. I had trouble to locate the key and the pickup was delayed. Your app is not working properly for pickup or dropoff. Finally the pickup and dropoff process is very complicated due to poor descriptions on the website.

BEDRETTIN S 
Rating:
5.0

Quick and easy transaction

Margaret d 
Rating:
5.0

Everything went well just needed truck for a few hrs , and rates where reasonable for me to afford. Thank you , I will use them again in the near future

Helen W 
Rating:
4.0

Customer did not leave a comment.

Olekasander B 
Rating:
5.0

Customer did not leave a comment.

Michelle S 
Rating:
5.0

Please ensure that the location is actually open at the time of the rental. I was given an 830 pickup time at a location that did not open until 9.

Abby L 
Rating:
5.0

Excellent customer service in this location

Jahangir B 
Rating:
5.0

Customer did not leave a comment.

Yiheng C 
Rating:
3.0

Bill charged extra 5 miles beyond what odometer showed.

ELDAD M 
Rating:
5.0

Customer did not leave a comment.

michele r 
Rating:
3.0

Be cautious of charging someone's credit card more than once.

Katie S 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Customer did not leave a comment.

BABAK M 
Rating:
4.0

Liked the location and the ease of doing transaction. Service was great very close to excellence!

justin a 
Rating:
5.0

Customer did not leave a comment.

OLIVER S 
Rating:
5.0

Customer did not leave a comment.

BABAK M 
Rating:
5.0

Customer did not leave a comment.

Lucas Z 
Rating:
5.0

Customer did not leave a comment.

Mehran F 
Rating:
5.0

Very pleasant, fast service, convenient location and easy return

Rupen T 
Rating:
2.0

The items I reserved and needed for my move (furniture dolly and furniture pads) were not available and I was given no forewarning so I could make other plans. The owner of this U-Haul location gave me an address to another U-Haul location to pick up the items he didn’t have but when I got there, that location was closed. I had to complete my move without these items, which was extremely inconvenient. The utility dolly that was provided was damaged/bent and didn’t work well. When I picked up the truck, it was on empty and had to go fill up immediately. Having no reference for how quickly gas in these trucks burns, I put in much more than I needed at a high cost to me. Had the truck had the 1/4 tank it was supposed to, I could have completed my entire move before needing to fill up and wouldn’t have over-filled the tank. Overall, this was one of the worst U-Haul interaction I’ve ever had.

Justin K 
Rating:
5.0

They were very helpful for my las minute booking. I will recommend this place to everyone.

Abdiladif J 
Rating:
5.0

Customer did not leave a comment.

Masoud K 
Rating:
5.0

Customer did not leave a comment.

Masoud K 
Rating:
5.0

Customer did not leave a comment.

Che Y 
Rating:
5.0

Very good and clean experience

QIHAN T 
Rating:
1.0

The invoice you sent me is not correct. This is not my invoice. I still don't understand why you charged me 21 dollars more?? You have changed this invoice. Your representative did not fill the tank of the car, he handed it over to me and I returned the same amount to them and I drove a total of 6 miles, why did the invoice change??

payam m 
Rating:
5.0

Customer did not leave a comment.

Alan W 
No reviews have been submitted for this location.
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