They were not prepared to fulfill my entire equipment order
Ken S
Customer Reviews for Kings of Auto Boat & RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was an excellent experience renting at U Haul. So easy to make a reservation. Great customer service.
Rene MStaff was super helpful and efficient!
PETER CThe gentleman that helped us was awesome. Excellent service!!
Scott rVery professional and courteous crew!
PAMELA HNot the retailer's fault. The trailer interior was clean but the trailer itself was extremely old. The exterior latch that was completely rusted out from top to bottom, the paint on the trailer was so faded you could barely read it (not an exaggeration), and the tires were worn to the point it concerned me. I checked the tires condition every time I stopped for gas.
John DThe people at Kings of Auto have been so helpful with my UHaul rentals. I have used their services several times over the years and they are the BEST!
Tim GI wasn't made aware of open time so ended up an hour early before opening
Danny MUhaul should stop changing pick up locations after booking is confirmed
Kristina DVwy fast and friendly!
HUGO SEasy and they got me in and out and on my way in a timely manner I just had trouble upon returning the van only because I couldn't log into my account but that wasn't their issue!
Teresa Tclicked on a location that have been to befor, filled out info and at the last part i noticed by chance that the pick up location was "NOT" where i wanted, but shouldnt be a problem,,things worked out, but place is a RAT hole
Michael DThis rental location should have the ability to print hard copy of the receipt as requested.
Cynthia BRidiculous situation. Had to walk through tall weeds to access the key box. The truck was siphoned of all gas. I was left with 3 miles to empty. There was no dolly for the rental I desperately needed for my moveand was charged for yet never refunded. I called the company, it was a Sunday and they didnt open for business. I left a voicemail yet never heard anything back even when they opened the following business day about the situation.
Lewis JThe location has insufficient space to return trucks after hours.We were able to make the return in the available space only because an employee who was looking after the dogs opened the gate and was able to authorize a space to park the truck. Also, the amount of photography required in order to return the truck is a major pain. For renters without a cell phone, it would have been impossible. I will NEVER EVER AGAIN make an on-line U-Haul reservation.
Samuel TLet your new customers now that you don't except cash payments.
Veronica OIt’s cool the guys was helpful and friendly
Charles WI love the return process. I am super happy with the quality of service at this location
taylor vHours are not consistent. Person on phone told me they closed at 9 and the internet shows 5.
Virginia WExcellent staff great customer service i will always go here for my services
Herb DBest customer service!
Debra PFive days before I needed the truck I reserved one through a location in Sonoma. On the day before I wanted the vehicle I was advised that they would not have one and the nearest location that had one was in Santa Rosa. Before I could confirm that they had one they notified me that they would not have a vehicle for me and I would have to drive to Napa. When I arrived in Napa they had no idea who I was or why I was there. He suggested Fairfield but no luck there. I contacted Uhaul customer service and was informed that I would have to go to Susiun City but the truck would not be ready until 12:30 PM on the day that I had to be completely moved out of the home. I was not able to return to Sonoma until after 2PM. Had to work into the night to load all our goods. One of the more trying experiences
jery oI was expecting a full tank of gas, but it was only 3/8 of a tank at pick up location. The windshield was dirty at pickup location, but I cleaned it myself.
HOWARD GEverybody is quick to help and easy to work with.
MELVYN HEvery thing was great, keep up the good job. Thanks
JAMSHID FProfessional
POUTOA FRep was nice and helpful.
Alexandru UExcellent customer service. Very personable too. Wonderful experience.
Debra PVery nice, good customer service
nathan pGreat job i love the service keep it up
MICHAEL RThe staff was very friendly and quick to get in and out of there, it was just difficult to get to (far from where I live) and hard to get in and out of the parking lot due to the cramped conditions (cars/equipment) and the proximity to the road. I originally reserved this trailer from a location nearest to my house, it would have been great if there was some kind of means to move the trailer to the location that I had chosen originally (parker road location in Fairfield) since that is what I was really needing.
Ronald PAll good
Brian CWe are very satisfied with our first time experience at this location. Keep the good job!
LOLITA DIt was all good.
JOHN KPicking up my u haul was a nightmare. My reservation was moved several times from one location to another, and I was not notified. I would not have know this if I had not called the location to check the status and to make sure my truck would be there. This happened 3 times in total. In the end, I was finally helped by Kevin in Oakland who helped me get a free day, as well as extra miles for the trip. The truck ran good except for the fuel consumption. In a 300 plus mile trip, I spent $270 in fuel, and the truck never even reached a full tank, for some reason it always stopped at about 3/4 of a tank. I can’t say that I will choose u haul for my next long trip, but may use it for short journeys.
David RThis is a great Uhaul location. Please expand their selection.
PETER PA good experience. Thank you
JAMES TVery quick and efficient.
SILVA FEverything was easy ty
Steven BService was very friendly helpful and patient I would highly recommend !
CHIESA CEmployees should not be allowed to smoke in the portable restrooms. Other than that, this location was great. The were very friendly and helpful.
Baptist LU-Haul should provide at least two free tiedown straps cargo straps and at least three pads to cover furniture free that come with the truck rental. Even though I always use my own cargo straps it would be a good thing to have on the truck.
matthew dThe guys over there at Kings Auto we're so nice to me. They spoke, they wanted & kept me laughing. I will recommend to anyone who is looking for a U-Haul rental in Fairfield. Thanks, guys you were awesome.
Valeria LJoe Garcia the UHaul manager is great at his job. That Will guy isn't too bad either. Great service! Thanks guys!
William TGood Location
TEGRE MNot a single employee was wearing a mask. To be fair, they were prompt and helpful, but were not following public health guidelines.
Timothy PVery friendly
Peter PVery friendly & helpful
SEDEF TFast and friendly service and would highly recommend them.
PHILLIP BNothing
LIONELL GSmooth rental from beginning to end. Price was excellent
DOUGLAS KThe staff was very helpful and courteous and the vehicle was ready to go and performed as expected
John DProvide more gas in vehicle, like 1/2 tank full would be great!
Melvora JAwesome people and atmosphere. 10/10 will recommend them to others
Russel BGood job
Mike RExcellent pre-rental and return service.
Peter P