Customer Reviews for Kingsland Service Station Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kingsland Service Station Inc

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LEONGILLIAM R.
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I switched to this location, as I was yelled at by your employees at Sherman Parking in Williamsburg Brooklyn. The man there was extremely rude, got up in my face (with his mask pulled down around his chin) and yelled at me. He then refused to rent to me, and I was forced to go to the Kingsland Ave location, which was great. I would highly recommend discontinuing to use the Sherman Parking location, the employees there are RUDE and aggressive. Furthermore, has anyone at U-HAUL ever used Zipcar? Despite a decline in the quality of their fleet, the app and customer service are excellent. I would highly recommend doing a bit of research because the U-HAUL app SUCKS. It is clunky and requires the customer to input their information repeatedly, does not allow easy contactless pick up, etc. If U-Haul can manage to improve this, you will corner this market.

Adarsh V.
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Customer did not leave a comment.

Claire H.
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CLAUDE S.
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Service was professional and quick. Truck was very clean.

Raymond C.
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The best... the final U-Haul that DOES NOT REQUIRE the use of the app... which takes forever, and is generally a pain in the ass. Just hand you the keys, you get back, hand them the keys. Done!

LIPAZ A.
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Glenn S.
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NIALLR O.
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Great customer service!!! Nice, knowledgeable, no BS and quick. Smooth, super cheap move

KEVIN N.
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Service Station manager was great to work with.

Toni O.
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Derren the Uhaul attendant was very personable, informative, and helpful.

Jacob F.
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Customer did not leave a comment.

RUPERTBYRON FINL K.
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truck was filthy, there were no furniture pads, the attendant was rude.

KENTONROBERT S.
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Andre L.
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David S.
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Akash A.
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Jeremy L.
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MARIBEL C.
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SIMON G.
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Petr B.
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Bryan S.
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RICHARD S.
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Hannah C.
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Louis G.
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Joe and green were very nice and friendly!

Brian C.
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Brian C.
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Andrew R.
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Paul S.
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Andre R.
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kristina M.
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JACOB D.
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I never was able to rent the uhaul I shouldn't be charged

THOMASLOUIS L.
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All of the equipment I had asked for was missing (dollies, covers, etc.). Otherwise the truck was in good condition and relatively easy to check-in and check-out.

Randy S.
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Nice people

Mere P.
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Customer did not leave a comment.

Patrick L.
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I have contacted customer support and they are working on this for me - This location is a scam and tried to take advantage of me in many ways. They charged me for blanket rental and not returning blankets when I had multiple conversations with the guy at the desk that I did not receive the blankets. I paid the guy cash at the gas pump because he told me it was full service and he had to pump, he kept the cash and charged me for refueling the truck at the high gas rates. The truck I reserved wasn't available so I had to take a smaller truck for the same price. Overall terrible experience, will not be using Uhaul again. Shady business.

Luis O.
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Customer did not leave a comment.

Scott G.
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Decrease fuel charges or make them more apparent. I would have been happier paying a higher base rate than getting surprised by the fuel charges.

Konrad T.
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This location triple booked the trucks. We were almost unable to collect our truck, even though we had a good reservation. Luckily the attendant was able to help is out, but we had to rush to get the truck back for the next customer instead of using the full timeframe we reserved. Poorly managed.

Tara O.
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Very disorganized

BRANDON R.
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Great and helpful dudes that work there!!

SHAQUANA G.
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My only complaint was that I was charged a fuel charge when I returned the truck with the fuel passed the quarter tank mark and I picked up the truck with the tank at the quarter tank mark. Other than that, service was good, employees polite, and the truck was easy to pick up and return.

Jr M.
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Customer did not leave a comment.

Charles C.
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Seriously the easiest with these guys. I've had nightmare experiences before at other locations- however this was great. Very helpful group if people. Thanks Joe!

Jacob G.
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Terrible truck, had to get a jump start. The back wouldn't lock, it shakes and bounces severely and I forgot my E-ZPass on the dash and the man wouldn't help me figure out the truck I was in, he claimed he wasn't there and was using his phone or something. Very bad experience.

Stephen P.
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Customer did not leave a comment.

OLETEODOR S.
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Emily G.
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Facility was not equipped for COVID era rentals. No one was wearing a mask. No one was disinfecting the cars and there was no disinfectant made available. Was given a paper towel full of hand sanitizer when I asked if they were disinfecting cars between drivers and told the car was clean because it was new. This is not a facility equipped to handle our current crisis and I felt extremely uncomfortable with their casual nature. I will not be renting from this location again. Other u haul facilities in the area are acting much more responsibly.

Carlo P.
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Customer did not leave a comment.

Jason Y.
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I want to express my appreciation for Green, who was the employee on duty at night-time when I returned the U-Haul. I had a long day of moving and Green expressed compassion and concern for a fellow human being, and went above and beyond to making sure I was a satisfied customer. Jason

Audrey S.
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These guys are great, have rented three trucks from them in the past month or so, never had to wait long, always helpful and easy to deal with.

KIM C.
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Customer did not leave a comment.

Benjamin J.
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There were tissues and an old mask and other things in the van. I was concerned partly that I would be charged for other people's mess. That didn't happen though, thankfully! I also liked how I could do a late night drop off at this location.

JAVIER O.
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Courtney S.
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Joseph B.
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Thanks for the easy pickup/drop off process

John B.
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Best uhaul spot in the area!

Robin L.
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original booking was a disaster. Spent over an hour sorting it out. Your staff were excellent, both on the phone and where I picked up the vehicle but original pick up experience was a joke.

Christopher M.
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Customer did not leave a comment.

Jonathan B.
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The mileage charges and additional fees killed the experience. It's unreasonable. Next time I'll shop around or use a friend's truck.

Marco L.
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Customer did not leave a comment.

Patrick R.
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uHaul did not have the truck that I reserved. The employee at the service station was wonderful and helped us out, but uHaul was no help. Ended up with a smaller truck, no dollies, no furniture pads, and no discount from uHaul

Dominic J.
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Customer did not leave a comment.

Maria A.
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Great customer service. please ensure cleaning in between due to covid

TONYW M.
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It was a great experience! Alex and his crew are on top of things!

Brooke P.
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Customer did not leave a comment.

COLIN M.
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David C.
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MATTEO B.
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Jonathan F.
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Excellent customer service

Joseph B.
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Customer did not leave a comment.

JOSEPH L.
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Friendly service, thank you to the young man who helped me!

Raymond M.
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Great service and professionalism

david C.
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All good at this present time

Giacomo G.
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My to go u-hal location in Brooklyn. Great experience, everybody is polite and helpful and the van was super clean.

Noah F.
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The guy who works the place is a great guy! Made the experience for us.

FRANCISCOMANUEL J.
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Great in person customer service. Darren was very helpful in changing my order and polite throughout the entire pickup and drop off experience.

Joseph B.
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BEST AROUND BY FAR

Annette R.
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I already recommended the place to my friends and staff. The workers were cordial, helpful, had us in and out in no time.

shawn P.
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Convenient and friendly location. Very patient and helpful crew. Will be renting from them going forward!

Joseph B.
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Second to none. Great team here. If anyone leaves less than a 5 star, chances are a customer was late returning which will inconvenience the next renter. Nobody can control that. A+ guys!!

Ricarcy B.
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Customer did not leave a comment.

Jack G.
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Darren was extremely nice and very helpful with any questions we had regarding the vehicle. Thank you Darren for all your help!

Aaron W.
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Staff was very nice!

robb K.
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The guys were super helpful and pleasant throughout the rental process.

Andrew D.
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Quick and efficient. Alex and the rest of the staff were very friendly and helpful!

Devin S.
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It was fine, would rent again

Spencer G.
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I'm not sure why my bill is so high but when I picked up the truck the two men who were at the location stated they would not rent me the the truck if I did not return it to their specific location in Williamsburg even though that was not my original reservation. They stated they would charge me a late return fee if I did not return it to them and they did not even have the equipment I reserved all they had was a dolly and used pads which they stated “prolly had bed bugs”. They also stated I needed to be back by 7:30pm which was cutting my 8 hour reservation short. I returned the truck to the park slope location where I originally agreed I would on time. This was the worst customer service experience I have ever experienced and the men threatened to over charge me and not lend me the truck which would have ruined all my moving plans. My girlfriend was right there and witnessed it all happen. I don't think these men should be an approved U-Haul location and I will not pay any increased bill. I don't want to file a public complaint but I will if I am forced to. These are not acceptable or legal business practices.They charged me $200 in additional charges from the original quote they provided me with at the station.

Justen M.
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Customer did not leave a comment.

Nicholas P.
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The rental manager, Joe was very helpful and reconfirmed the rental the day before. When I arrived in the morning, the truck was ready and clean for use. It worked well and was indispensable for what we needed to accomplish. Ask for Joe when you make a reservation!

Jeanette C.
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The agent that took care of me was very nice & friendly. Service was quick when I checked in and out the Uhaul truck. Thank you.Would highly recommend this location.

Sophie O.
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The truck I ordered was not available and I was given no information about when it would become available. I was given a 10' truck instead of the 17' i ordered, and the truck had a faulty fuel gauge and i was not offered a discount or refund

Joseph B.
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Great spot!

Samantha B.
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Customer did not leave a comment.

Alberto T.
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Customer did not leave a comment.

Audrey S.
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I switched to this location last minute because I was really worried about the one originally assigned to me by U-Haul. The other location had abysmal reviews and I didn't want the added stress on move day. Joe took care of us on arrival and we were in and out in a few minutes. Check out was just as quick and I was able to fill up with gas right at their station. We will be needing a truck again in a few months and I wouldn't hesitate to rent from this location again. Thanks!

James B.
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Customer did not leave a comment.

nicolas B.
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Jahi L.
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Daniel C.
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Staff very nice and take care very fast and easy.

martin S.
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The parking brake light came on during the trip. The parking brake would not disengage

No reviews have been submitted for this location.

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