Customer Reviews for Kingsland Service Station Inc
(U-Haul Neighborhood Dealer)

1,526 reviews

63 Kingsland Ave   Williamsburg, NY 11211
(Kingsland Ave & Frost St)

(718) 383-0445

Location Hours

  • Mon-Fri: 6:30 am - 8 pm
  • Sat-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(718) 383-0445

63 Kingsland Ave
Williamsburg, NY 11211
(Kingsland Ave & Frost St)

Services at this Location:

Location Hours

  • Mon-Fri: 6:30 am - 8 pm
  • Sat-Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

CARL M. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

great people to deal with

Joel L. 
Rating:
5.0

Just serve the same customer the same way you served me and he'll be ok, no need to improve... Seriously, keep doing what you doing! This location is not the closest but came here once since the other location has no van and I'm not going anywhere else.

Lipa G. 
Rating:
5.0

Great guy great service I would recommend anybody to come to this you uhaul

Joel L. 
Rating:
5.0

Best U-Haul location ever. Try it once and come back every time.

Lipa G. 
Rating:
5.0

Very quick, efficient, professional customer service at the location.

Karlynn H. 
Rating:
5.0

Customer did not leave a comment.

Drew L. 
Rating:
3.0

Why do I have two separate charges on my CC?

Lipa G. 
Rating:
5.0

Customer did not leave a comment.

Colter M. 
Rating:
1.0

Customer did not leave a comment.

Justin M. 
Rating:
4.0

Customer did not leave a comment.

Carlos M M. 
Rating:
5.0

Customer did not leave a comment.

robert N. 
Rating:
5.0

Customer did not leave a comment.

RAY C. 
Rating:
5.0

Smooth as usual.

RAY C. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

Bonnie M. 
Rating:
5.0

Customer did not leave a comment.

Alistair C. 
Rating:
5.0

Great & Convenient Location. The service team was fast, efficient and helpful. Easy to Pick Up & Easy to Return. This is my 2nd time renting from them and I intend to use them everytime.

George L. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Joe was great, got there at 10 and was driving the van at 10.01!! Very efficient will definitely use them again.

JOHNM B. 
Rating:
5.0

Great location, the owner was super helpful and thorough.

ALEXANDERBENJAMI N. 
Rating:
4.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Best U-Haul pick up location in Brooklyn.

RAY C. 
Rating:
5.0

The owner was really supportive! Thank you!

May C. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Leigh L. 
Rating:
5.0

Customer did not leave a comment.

Clayton B. 
Rating:
4.0

Efficient and friendly staff member. Truck was dirty and not in great shape.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Clayton B. 
Rating:
5.0

Friendly, helpful service; I highly recommend this location. This was my first time renting a UHaul in NYC and I found the process to be straightforward and hassle-free. A good value for the service!

Katherine M. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
1.0

This is the 3rd time i went to this location and every time it's the same story. Tanks were never full but they expect us to fill it up. Last time i went there, i rented a van, drove it for 15 miles and the guy at the gas station poured gas in it for $18. That's 4.5 gallons for 15 miles. I thought it was a van not a spaceship. Luckily for me the tank was full, otherwise he would have poured more. I don't mind a dollar or two extra but $18 for 15 miles is a disgrace.

Igor O. 
Rating:
5.0

Customer did not leave a comment.

JOHNM B. 
Rating:
2.0

Vehicle stunk of cigarettes. Was overcharged for gas on return. Employee that I dealt with was condescending and rude

Craig S. 
Rating:
5.0

I had very good service here I will recommend everybody to come only to this location great service great people

Joel L. 
Rating:
4.0

Easily accessible location and seamless check-in/out. Would certainly recommend and return in the future. Just a heads up to make sure you fill up the gas you used before returning it. I overlooked this final step and ended up being charged $8 for driving only 5 miles. Still a bit perplexed on that math, but oh well.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

JOHNNYJ P. 
Rating:
5.0

GREAT!!!!

JOHNNYJ P. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
2.0

I had put on my cart rags and a hand truck didn't get none of that and still got charged for it but it's ok won't deal with you guys again

Juan C. 
Rating:
5.0

They make you feel comfortable renting a van or truck they also help you with the size of truck or van you need

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

RAY C. 
Rating:
5.0

Joe was great and check in took only 2 mins, overall great experience

john B. 
Rating:
5.0

Such amazing service!! My go-to uhaul dealer from now on. Shoutout to Joe for all the help & amazing service!

Cameron C. 
Rating:
5.0

Put a sign up that says "This is where trucks can go". I had no idea I was at a drop off site until an attendant randomly came up to me.

Lucas B. 
Rating:
5.0

Todo excelente muy buen servicio AAA

JOHANNYD B. 
Rating:
1.0

Awful. Just awful.

Ethan W. 
Rating:
2.0

Customer did not leave a comment.

DWIGHTALEXANDER K. 
Rating:
5.0

Got a couple vans from this spot. Good folks. Quick & easy & Joey cut me some slack when I needed it. I walk out of my way to rent here instead of even closer spots!

Nathaniel N. 
Rating:
3.0

they did not have the vehicle i ordered.

Kara M. 
Rating:
4.0

Very convenient to my home.

Jeff S. 
Rating:
1.0

Both my pickup and drop off location were changed from the ones I selected causing me to use more miles and gas so I got overcharged! Horrible experience, will never use uhaul again

Megan N. 
Rating:
1.0

the Manager/owner.. is probably the rudest guy in uhaul

Alejandro D. 
Rating:
4.0

we ordered a dolly and it was a HUGE bummer when they didn't have one avail for us- so I called another uhaul and they only rent dolly to their vehicle renters- which was lame. Esp bc we had a lot to move. xx

Brian T. 
Rating:
4.0

They didn't have a dolly that I paid for because the location ran out. He probably gave me a refund, but if you could just confirm I got a refund for that that would be great. Other than that everything else was great, the man was abundantly kind.

Michael M. 
Rating:
5.0

The Person that took care of us was Wonderful and so so very helpful. I would highly recommend this location.

HOWARDJEROME S. 
Rating:
5.0

The fellow who took care of me, I believe his name was Alfred, was fantastic. Not sure of his name but super helpful and kind.

steve E. 
Rating:
5.0

Customer did not leave a comment.

JOHN M B. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
1.0

Worst customer Service ever.

Jimmy L. 
Rating:
5.0

Customer did not leave a comment.

OSHEYTAHIR M. 
Rating:
5.0

Everything went well and everyone was very cordial and helpful.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHJ D. 
Rating:
5.0

Customer did not leave a comment.

Joel K. 
Rating:
4.0

Customer did not leave a comment.

SEANMICHAEL G. 
Rating:
2.0

First of all the guy was talking on the phone for like 10 mins then when we finally got our van a couple stopped us and told us that we was taking their van so after deliberating with them for another 15-20 mins we finally pull off I brought the van back 40 mins late I don't feel I should of been charged a late fee for something I really wasn't my fault

Joel R. 
Rating:
1.0

It was difficult to find the attendant; when I did, he was not helpful or present; he scrolled on social media on his phone while I got my own blankets and loaded them into the truck. He also did not explain about the fuel. The truck was nearly empty when I drove it out of the lot and the first thing I had to do was get gas. I was then later charged for not properly refueling.

Jacob S. 
Rating:
4.0

Location is fine but how about you answer my email about being charged $50 more than i was supposed to?

Charles O. 
Rating:
5.0

Great service and staff, from a great station. Full service gas is a huge help on topping the tank before return.

Carlos N. 
Rating:
1.0

The worst U-Haul experience of my life. I went to 63 Kingsland where I was supposed to drop off the truck. As soon as I arrive, the individual working there tells me he wouldn't accept the truck because they were full. He told me to go to a nearby franchise location, but the other location also said they couldn't accept the truck either because it wasn't theirs. When I go back to 63 Kingsland, the franchise owner John calls me and is extremely rude and threatens to tow my U-Haul truck if I leave it at the location. He eventually just hung up on me and I couldn't believe that someone who owns a business would ever treat someone so poorly. I will never ever use that U-Haul location ever again.

Omar S. 
Rating:
5.0

Customer did not leave a comment.

Yeshneel N. 
Rating:
5.0

Customer did not leave a comment.

Bobby L. 
Rating:
4.0

Customer did not leave a comment.

steve E. 
Rating:
2.0

I attempted to drop my Uhaul off at the Kingsland Service station and although the employees were helpful they claimed the area was full and directed me to another close-by location. I was very confused and concerned about being penalized, but at the same time did not have any other option. Also, the Uhaul app did not work after the truck pick-up which was extremely frustrating especially as I was returning the vehicle on a holiday. Lastly, my card was charged $445 which was higher than the total I was initially given. The process could have been clearer from the get-go especially as I opted in for the mobile contactless option, but overall I was able to get everything done and the van itself was perfect.

Steven B. 
Rating:
2.0

Clean the van properly! The one I got smelled like cat urine inside. It was awful. There was cat fur on and around the seats. I didn't realize the smell was inside the van until I put the windows up down the road. It was really lazy not to spray some kind of disinfectant in the van!! I also think the picture on the website should be the model you're renting. I specifically wanted a Ford Transit because the cab accommodates my long legs better, but when I arrived I was presented a GMC van and was told the picture on the website doesn't represent the model you will actually get. I think that is dishonest because it's a bait and switch. The customer sees a picture and that's what we expect to get. That's how it supposed to work when purchasing goods and services online.

jonathan E. 
Rating:
5.0

East pick up and drop off. Super efficient!!

Betsy Ruth Q. 
Rating:
4.0

The drop-off info could have been clearer (I.e. no signage indicating exactly where to bring truck).

Asa H. 
Rating:
4.0

Customer did not leave a comment.

Joshua A. 
Rating:
5.0

Customer did not leave a comment.

Fred H. 
Rating:
5.0

Great service!

Andrew S. 
Rating:
5.0

Thank you for the great customer experience. Alfredo was very helpful.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

Reina N. 
Rating:
5.0

Even though I was charged for a missing dolly that was never put in the UHaul, The guy was very nice and helpful.

Abraham A. 
Rating:
2.0

All the stuff we're just RUDE.

YIMIAO L. 
Rating:
5.0

Customer did not leave a comment.

Kristal M. 
Rating:
5.0

Todo ok

JOSEFRANCISCO Y. 
Rating:
5.0

Van was ready on arrival, and the person in charge was very nice and efficient. Location is very easy to find.

Jacobo B. 
Rating:
5.0

Customer did not leave a comment.

Sheldon T. 
Rating:
2.0

I booked this location and upon arrival was told that this was scheduled for the following day, which was not correct. I had scheduled same day over the phone and was initially turned away. I was then told after disputing that I could park on the street but was refused receipt “until the truck could be checked in”. Was very rude but did get the job done (presumably). I still don't have receipt. Overall, not a good experience and incredibly disorganized.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

The service was quick and excellent.

Marlene J. 
Rating:
1.0

My rental experience was horrific. I booked the uhaul at one location and was told a few days before I'd have to pick the truck up from another. This required an additional 45 minutes of travel. Upon arriving at this new location the truck wasn't available. They had to call the person who was supposed to drop it off the previous day (not sure why that didn't happen when it wasn't turned in on time the previous day)... After which I was forced to waste San hour of my time waiting around at the uhaul site until that person turned in the truck. Unfortunately that was the least agregious issue with my rental. I them drove the truck 10 hours to my destination. I unloaded all my things into the new apartment and went to drop off the truck at the location it stated on the contract. Upon arriving at this station I was told they were full and didn't have any spots and I needed to go to another U-Haul drop off. At the next station they said the same thing. Upon arriving at a third station I was told that I was being duped and it was the responsibility of the station on my first contract to accept me. I returned to the drop off station, fought with the owner about being able to leave it with them. Eventually, one of the employees (I believe the owners son) called their area manager, and recieved approval for another U-Haul location to accept the truck. At this point I was so fed up, I refused to drive to another station. The son agreed to then take it there for me after I requested it. Besides all the time of mine that U-Haul wasted, the added stress of dropping a truck off after 10 hours of driving and then unloading all of my families belongings really made this the worst moving experience of my life.

SEANMICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

JOHN M B. 
Rating:
5.0

A+ very flexible with all of our requests/extensions. Thank you!!

JOHNNYJ P. 
Rating:
5.0

Customer did not leave a comment.

Bonnie L. 
Rating:
3.0

Positive - the employees were overall friendly and helpful. Negative - although I made a reservation over two weeks prior to the move, I was told my reservation was not available at the time and place I had made it for.

Steven S. 
Rating:
5.0

Good customer service and fast

Andy C. 
Rating:
5.0

Customer did not leave a comment.

Kysheen S. 
No reviews have been submitted for this location.

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