i apreciate it
MAMADOU D
Customer Reviews for Kingsland Service Station Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
LEONARDO HSturdy great local place always great service n your in and out in a jiffy.
DIJON DI picked this location specifically because of the reviews despite living all the way down in bayridge and i’m SO glad i did. This was hands down the best Uhaul experience i’ve ever had. These guys were great, Joe and Alfredo were so helpful and even when I had some trouble, they handled it so well. most of the time i hate doing these types of process bc the people are so standoffish and rude but not here! the guys that work here are so welcoming, the pick up and drop off was easy. I will always get my u-haul rental here and so should you !
REEMA HBe truthful and upfront about fees
Shannon BThe guys on Kingsland are the absolute best, hands down. I don't think I've ever had a problem they did not easily and handily resolve in front of me. It's like night and day compared to just about every other U-Haul option in North Brooklyn. I plan my moves around their vehicle availability because the experience is so good; I know I can trust that there will be a person to talk to, even if the issue is something as simple as trouble with the U-Haul app.
MARIANNAROSE TEasy to rent from great location to return.
Jack MGreat service I recommend everybody everybody is friendly
TRAVIS BGreat service.
Gregori MExcellent
EMMANUEL MCheck battery Hard to turn over . Tricky. Your computer system failed creating unnecessary delays when trying to pick Up truck
ANTHONY IGreat service!!
Sergio CVery poor customer service Not organized Needs improvement overall
Asanatta DGreat service.
Gregori MFast and great service
dillon cThe best spot to pick up a U-Haul
EMMANUEL MGreat service!
Gregori MSmelled of cigarettes as if someone just smoked, back was dirty, radio was not working, grafiti covered all over the outside of the vehicle, i've never had such a bad experience with UHUAUL. I asked the clerk for a partial refund on return and he said they are just distributors.
Anthony GFast and Easy Check-In/Check-Out.
Aileen H1 was over charged for 15 miles when I only traveled less than 2 miles. I moved a garage .4 miles apart and .2 miles from the U-Haul location. I will be calling in the morning
TimOTHY WJoe has been great to do business with! Thank you.
Guilherme SPrepare the truck with a full tank of gas
CARLY MJoe was great! Looking forward to my next rental.
Guilherme SGreat service
Alfonso PGreat service.
Gregori MGreat service!
Gregori MAlways a great experience here
Joseph VGreat service
Gregori MThank you, Joe, for fixing my reservation. I truly do appreciate it. Simple reservation process.
ASHLEY WGreat service.
Gregori MAlfredo helped so much. Thanks again!
KRYSTIAN ZThis was possibly one of the worst experiences Ive ever had. I spent more time trying to check the vehicle out then I did using it. Same goes for when I needed to check it back in. the app was so buggy and broken and kept crashing. Complete waste of time and I will not be using Uhaul again. I stood in the rain trying to make it work before going home to try from home. To make matters worse I got charged for items I didnt order. Honestly this was so bad I hope your company goes bankrupt for your negligence and incopetence.
Arthur GPicking up the keys was very fast and straightforward. Drop off was easy as well, agent came out in conducted the check out process for me
Stephen OIt is the only location in my area that I prefer to rent from due to no hassle when renting and retrieving a vehicle.
CHARLES VThe location is fine but the U-Haul reservation system sucks. I booked a 15' truck more than 2 weeks ahead and they told me 3 days before I could only get a 10'. I asked for a dolly and furniture blankets but the location couldn't provide them. The website makes you believe that you can reserve anything you want but once you get there, all that was promised is unavailable. The U-Haul website is just baiting customers using false advertising.
Shawn RN/A, Great service.
Gregori MDO NOT RENT FROM HERE. IF YOU DO, CONFIRM YOUR PRICE BEFOREHAND. The attendant working at check-in asked me what time I would bring the truck back, we agreed on a time, he assured me multiple times the location was open 24/7 and I could "bring it back whenever", only for me to get charged an "after hours" fee upon return (even though I returned the truck at the agreed upon time). How am I supposed to know what "after hours" means if I'm told by the worker they're open 24/7, and we even disclosed/agreed upon the return time? Because of this "after hours" return, I was also charged for 2 rental periods - I was in no way informed of any of these fees upfront. The attendant at check-in also told me I would not need to put gas in the truck before/upon returning (which I was suspicious about from the start), and of course, the attendant at drop-off had me pay for gas. With these fees, I ended up paying double what I should have, which was the same cost as hiring someone to move my couch!!!! What was supposed to be the cost-saving route ended up being an enormous waste of time and money. This location is WAY too risky to rent from, the attendants clearly do not care to disclose anything, or don't know their own policies.
Samantha CEXTREMELY PATIENT WITH ME. VERY HELPFUL. VAN IN NICE SHAPE. GOOD EXPERIENCE
Manuel CVan smelled strongly of gasoline on the inside. Gave me a bad headache.
Andrew MGreat service.
Gregori MThey were pressing to fill in more gas that was needed because it is at their gas station. I had to argue with the agent. Then they didn’t agree to get the payment by credit card and charged a fee at the end. They were very rude and didn’t respect my rights as a customer!
Paz SExcellent service. Both pick up and drop off took 1 minute. Convenient spot with the gas station
ROBERT LLocation did not have the van that we booked because previous renter extended their reservation. We had to Uber around to multiple UHaul locations and ultimately spent a few hundred dollars before we found a truck rental available.
Kyle LThank you
Volodymyr SThe rental pickup process was lengthy and arduous. I received a notification early morning the day of my rental to upload my license and couldn't find the notification or where to upload it in the app so I had to upload it at the pickup location which resulted in me losing my license on the street due to being rushed and not putting it back in my wallet. This could have been avoided if I was able to do this and the contact info before hand. Also, I was not able to turn the key in the ignition and had to ask the attendant which delayed my move. Everything else was fine.
Paul ZFast service, professional and clean vans, easy to find location. Joe was amazing, I was in and out in 5 minutes with my rental. Highly recommended, the best Uhaul rental experience I ever had. Thank you so much.
FRANK CA+++ the best of the best here.
ELIEZER RFriendly staff
Melvin ABest U-Haul location in Brooklyn...maybe NYC! No notes!
Raymond C