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JAVIER C
Customer Reviews for Kirbyville Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I picked the van up using my smart phone and this was my worst experience with U-Haul. When I need help the chat process was terrible in my opinion. U-Haul should have a real person available on the phone when help is needed.
Kirk BI have left many trailers at this location over the last year because of my move. Personnel always friendly, polite, and helpful. They always unhook the trailer for me. Facility very clean!
Lori BThey weren't friendly, the price was more then what I reserved it for online. Online it was 390.00 for the truck, 45.00 insurance 12.00 dolly, 6.00 blanckets, 45.00 taxes for a total of 453.00. When I got there they charged 507.000 They didn't have the dolly i reserved & the blankets were more then oline . So I had to pay it had no choice II didn't have the time to look else were or to argue with them.
LETICIA SI highly recommend Kirbyville Automotive for all of your trailer rental needs. They maintain a well stocked. Inventory of trailer sizes and lengths. They can help you select the trailer type and size that fits your needs. Additionally, they connect/disconnect trailers to your vehicle to ensure your trailer is properly attached to your vehicle.
LEWIS FOnce at the location, I began the online check-in process, as it was a Saturday. There was no cell service. The whole process was supposed to take 5-10 minutes. Instead, it took 30 minutes. I had ordered a dozen moving pads but did not receive them.
Bobby SKirbyville automotive had it ready and was very helpful.
ADDIE WNot much. Service was great, very professional and only had to wait for a couple minutes.
NORRIS BWe rented. 3 trucks over three weeks. We showed up to pick up to pickup first truck and it was not there. Had to drive an hour both way to pickup another truck. Then on the second rental same thing happened. This time they called us the day before to tell us we would not have a truck. So this time we had to drive 40 minutes one way to pick up a smaller truck. So we were very unhappy with U. -haul online services. Third time we deal with Kirbyville automotive. We rented round trip. Our truck was there. They were wonderful. Very helpful and clean facilities. Truck was clean and ready to go. They even pulled the truck up next to where we were parked. Can’t said enough good things about Kirbyville Automotive.
PHILLIP SGreat folks! Very accommodating and professional
Dennis CNothing needed for improvement, good experience.
JIMMY Dinstall a jack on the hitch of the 6 x 12 enclosed trailer, empty is doable if you strong enough but some are not. When loaded its impossible unless uo supplement with a separate jack. Which i had to do because i had disconnect and reconnect a couple of times during the moving process.
Michael LThe clerk was efficient and because of that, the time involved was minimal. Also, she was very friendly.
John WThe folks there were very personable and professional.
Kim BYou need to work on the one in Jasper. We had to go to Kirbyville Tx. Very good experience.
thomas tThey were very nice and took care of my drop off quickly. They also issued me a refund for the pickup location’s fuel tank level discrepancy.
Casey TGreat location!! Everyone was so professional and customer oriented. Was nice after moving all day.
Tammy POutstanding service as always! Completely satisfied
SHERI JNo complaints ever. You do a great job. Thank you
CINDY SKirbyville Uhaul location very nice and clean and staff very nice and helpful.
tommy dThe internet procedure was a little difficult to say the least. I couldn’t get past the log in page and had to call your tech help line and the nice young lady walked us thru it and I was able to get the info about the lock and then got the truck.
Charles PWONDERFUL!!
Gregory BEverything was Awesome
TERRY Hcan`t think of anything
JAMES Bno improvements needed friendly staff fast service great experience
Paul DDoesn't have anything to do with the biz but your app...it is horrible I rent a truck at least 2 x per month and always have to fight the app on turning in the truck. From logging in to submitting pics it is the whole process really needs a upgrade done.
Lora BOnce again Shannon and his family always go above and beyond to make every experience great!
CLINT MShannon and his family and employees at Kirbyville automotive always go above and beyond to make sure every visit I make to them for whatever it may be is pleasant
CLINT MKirbyville Automotive has always went above and beyond to make any kind of business I’ve done a great experience! Good place!
CLINT MPicked up the truck an the man told me if I put the gas back in I will get my reimbursement but when I picked it up she stated that I don’t get anything back. I feel like everyone should be on the same page.
Khadijah HFriendly and accommodating
SEAN SMy problem was with the returning the truck ...took serveral times loading the page to get it to work for us to return the truck.
Lora BNothing everything yall are doing is great
YOLANDA AExcellent service!!!!
THOMAS AExactly what I got!
JACKIE SFix the pot holes
JEROME BThey weren’t open on the weekend but did allow me to return the equipment over the weekend anyway. I called them on Monday and they took care of checking the trailer I had rented back in.
Tina RExcellent service and will absolutely use this location again.
MICHAEL MParking lot is in poor condition.
Kirk BI don’t see how they could improve. They were professional and helpful and friendly. The cargo trailer was clean and well maintained.
DARYL GReservation was put through on my end but never finalized on Uhauls end ended up having to drive over an hour twice to the location and over 45 minutes on hold with 2 different techs to fix the reservation.
Matthew GThe owner are very accommodating facilities clean and well maintained
SANDRA P