Customer Reviews for Kirbyville Automotive LLC
(U-Haul Neighborhood Dealer)

246 reviews

20850 US Hwy 96 S   Kirbyville, TX 75956

(409) 420-0310

Office Hours

  • Mon-Fri: 8 am - 4:45 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(409) 420-0310

20850 US Hwy 96 S
Kirbyville, TX 75956

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 4:45 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

FORREST H 
Rating:
3.0

I picked the van up using my smart phone and this was my worst experience with U-Haul. When I need help the chat process was terrible in my opinion. U-Haul should have a real person available on the phone when help is needed.

Kirk B 
Rating:
5.0

Customer did not leave a comment.

MARK D 
Rating:
5.0

I have left many trailers at this location over the last year because of my move. Personnel always friendly, polite, and helpful. They always unhook the trailer for me. Facility very clean!

Lori B 
Rating:
5.0

Customer did not leave a comment.

SUSAN R 
Rating:
5.0

Customer did not leave a comment.

Masaru M 
Rating:
3.0

They weren't friendly, the price was more then what I reserved it for online. Online it was 390.00 for the truck, 45.00 insurance 12.00 dolly, 6.00 blanckets, 45.00 taxes for a total of 453.00. When I got there they charged 507.000 They didn't have the dolly i reserved & the blankets were more then oline . So I had to pay it had no choice II didn't have the time to look else were or to argue with them.

LETICIA S 
Rating:
5.0

Customer did not leave a comment.

Nicollette H 
Rating:
3.0

Customer did not leave a comment.

Teresa F 
Rating:
5.0

I highly recommend Kirbyville Automotive for all of your trailer rental needs. They maintain a well stocked. Inventory of trailer sizes and lengths. They can help you select the trailer type and size that fits your needs. Additionally, they connect/disconnect trailers to your vehicle to ensure your trailer is properly attached to your vehicle.

LEWIS F 
Rating:
4.0

Once at the location, I began the online check-in process, as it was a Saturday. There was no cell service. The whole process was supposed to take 5-10 minutes. Instead, it took 30 minutes. I had ordered a dozen moving pads but did not receive them.

Bobby S 
Rating:
5.0

Kirbyville automotive had it ready and was very helpful.

ADDIE W 
Rating:
5.0

Customer did not leave a comment.

BARBARA L 
Rating:
4.0

Customer did not leave a comment.

Bonita S 
Rating:
5.0

Not much. Service was great, very professional and only had to wait for a couple minutes.

NORRIS B 
Rating:
5.0

Customer did not leave a comment.

quanisha h 
Rating:
5.0

We rented. 3 trucks over three weeks. We showed up to pick up to pickup first truck and it was not there. Had to drive an hour both way to pickup another truck. Then on the second rental same thing happened. This time they called us the day before to tell us we would not have a truck. So this time we had to drive 40 minutes one way to pick up a smaller truck. So we were very unhappy with U. -haul online services. Third time we deal with Kirbyville automotive. We rented round trip. Our truck was there. They were wonderful. Very helpful and clean facilities. Truck was clean and ready to go. They even pulled the truck up next to where we were parked. Can’t said enough good things about Kirbyville Automotive.

PHILLIP S 
Rating:
5.0

Customer did not leave a comment.

Adam P 
Rating:
5.0

Customer did not leave a comment.

ERIC P 
Rating:
5.0

Great folks! Very accommodating and professional

Dennis C 
Rating:
5.0

Customer did not leave a comment.

CARLA S 
Rating:
5.0

Nothing needed for improvement, good experience.

JIMMY D 
Rating:
5.0

install a jack on the hitch of the 6 x 12 enclosed trailer, empty is doable if you strong enough but some are not. When loaded its impossible unless uo supplement with a separate jack. Which i had to do because i had disconnect and reconnect a couple of times during the moving process.

Michael L 
Rating:
5.0

The clerk was efficient and because of that, the time involved was minimal. Also, she was very friendly.

John W 
Rating:
4.0

Customer did not leave a comment.

Roger B 
Rating:
5.0

The folks there were very personable and professional.

Kim B 
Rating:
5.0

You need to work on the one in Jasper. We had to go to Kirbyville Tx. Very good experience.

thomas t 
Rating:
5.0

Customer did not leave a comment.

RACHEL N 
Rating:
5.0

Customer did not leave a comment.

Freddie D 
Rating:
5.0

Customer did not leave a comment.

Wallace C 
Rating:
5.0

Customer did not leave a comment.

Lamanda L 
Rating:
3.0

Customer did not leave a comment.

Geri C 
Rating:
5.0

They were very nice and took care of my drop off quickly. They also issued me a refund for the pickup location’s fuel tank level discrepancy.

Casey T 
Rating:
5.0

Customer did not leave a comment.

Melba F 
Rating:
5.0

Customer did not leave a comment.

john m 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Great location!! Everyone was so professional and customer oriented. Was nice after moving all day.

Tammy P 
Rating:
5.0

Customer did not leave a comment.

RACHEL N 
Rating:
5.0

Customer did not leave a comment.

VICTOR H 
Rating:
5.0

Customer did not leave a comment.

Wendy B 
Rating:
5.0

Customer did not leave a comment.

Edward K 
Rating:
5.0

Outstanding service as always! Completely satisfied

SHERI J 
Rating:
5.0

Customer did not leave a comment.

GLENDA T 
Rating:
5.0

No complaints ever. You do a great job. Thank you

CINDY S 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D 
Rating:
5.0

Kirbyville Uhaul location very nice and clean and staff very nice and helpful.

tommy d 
Rating:
5.0

Customer did not leave a comment.

HUBERT G 
Rating:
4.0

The internet procedure was a little difficult to say the least. I couldn’t get past the log in page and had to call your tech help line and the nice young lady walked us thru it and I was able to get the info about the lock and then got the truck.

Charles P 
Rating:
5.0

Customer did not leave a comment.

JESSIE T 
Rating:
5.0

Customer did not leave a comment.

ED F 
Rating:
5.0

WONDERFUL!!

Gregory B 
Rating:
5.0

Everything was Awesome

TERRY H 
Rating:
5.0

Customer did not leave a comment.

MIKHEIL S 
Rating:
5.0

Customer did not leave a comment.

MIKHEIL S 
Rating:
5.0

can`t think of anything

JAMES B 
Rating:
5.0

no improvements needed friendly staff fast service great experience

Paul D 
Rating:
5.0

Customer did not leave a comment.

Sharon F 
Rating:
5.0

Customer did not leave a comment.

Erin F 
Rating:
5.0

Customer did not leave a comment.

NINA P 
Rating:
5.0

Doesn't have anything to do with the biz but your app...it is horrible I rent a truck at least 2 x per month and always have to fight the app on turning in the truck. From logging in to submitting pics it is the whole process really needs a upgrade done.

Lora B 
Rating:
5.0

Once again Shannon and his family always go above and beyond to make every experience great!

CLINT M 
Rating:
5.0

Shannon and his family and employees at Kirbyville automotive always go above and beyond to make sure every visit I make to them for whatever it may be is pleasant

CLINT M 
Rating:
5.0

Customer did not leave a comment.

ron s 
Rating:
5.0

Kirbyville Automotive has always went above and beyond to make any kind of business I’ve done a great experience! Good place!

CLINT M 
Rating:
1.0

Picked up the truck an the man told me if I put the gas back in I will get my reimbursement but when I picked it up she stated that I don’t get anything back. I feel like everyone should be on the same page.

Khadijah H 
Rating:
3.0

Customer did not leave a comment.

Kayla B 
Rating:
5.0

Customer did not leave a comment.

James N 
Rating:
5.0

Customer did not leave a comment.

Guy L 
Rating:
5.0

Customer did not leave a comment.

Felicia K 
Rating:
5.0

Friendly and accommodating

SEAN S 
Rating:
5.0

My problem was with the returning the truck ...took serveral times loading the page to get it to work for us to return the truck.

Lora B 
Rating:
5.0

Nothing everything yall are doing is great

YOLANDA A 
Rating:
5.0

Customer did not leave a comment.

regina m 
Rating:
5.0

Excellent service!!!!

THOMAS A 
Rating:
3.0

Customer did not leave a comment.

Dominique E 
Rating:
5.0

Customer did not leave a comment.

Colby C 
Rating:
5.0

Customer did not leave a comment.

EDWARD K 
Rating:
5.0

Exactly what I got!

JACKIE S 
Rating:
5.0

Customer did not leave a comment.

CALVIN S 
Rating:
5.0

Customer did not leave a comment.

Joseph P 
Rating:
3.0

Fix the pot holes

JEROME B 
Rating:
4.0

They weren’t open on the weekend but did allow me to return the equipment over the weekend anyway. I called them on Monday and they took care of checking the trailer I had rented back in.

Tina R 
Rating:
1.0

Customer did not leave a comment.

Asante M 
Rating:
5.0

Customer did not leave a comment.

Bridget P 
Rating:
5.0

Customer did not leave a comment.

Freddie D 
Rating:
5.0

Excellent service and will absolutely use this location again.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

Parking lot is in poor condition.

Kirk B 
Rating:
5.0

Customer did not leave a comment.

ARVA B 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE E 
Rating:
5.0

I don’t see how they could improve. They were professional and helpful and friendly. The cargo trailer was clean and well maintained.

DARYL G 
Rating:
5.0

Customer did not leave a comment.

Kirk B 
Rating:
5.0

Customer did not leave a comment.

Barbara H 
Rating:
2.0

Reservation was put through on my end but never finalized on Uhauls end ended up having to drive over an hour twice to the location and over 45 minutes on hold with 2 different techs to fix the reservation.

Matthew G 
Rating:
4.0

Customer did not leave a comment.

TERRY M 
Rating:
4.0

Customer did not leave a comment.

Darlynn T 
Rating:
5.0

Customer did not leave a comment.

Johnny B 
Rating:
5.0

The owner are very accommodating facilities clean and well maintained

SANDRA P 
Rating:
5.0

Customer did not leave a comment.

Kristen B 
Rating:
5.0

Customer did not leave a comment.

ron s 
No reviews have been submitted for this location.
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