Customer did not leave a comment.
BOBBY M
Customer Reviews for Kissimmees Finest Palms LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
E
LUIS UDear U-Haul, I'm writing to express my disappointment with my recent rental experience. When I picked up the truck, it was dirty and the check engine light was on. The representative instructed me to take photos of the vehicle, but the location was very tight and not safe due to fast-moving traffic. I had to cross the street to take the photos, which made me uncomfortable. The app didn't work properly, and I had to call multiple times to resolve the issues. To make matters worse, we accidentally locked the key in the truck while taking photos, and since we didn't have insurance at the time, we were charged $200. Given the unsafe conditions and technical issues, I believe this charge is unfair. I'm requesting reimbursement for the $200. Best regards, Ricardo Guzman
RICARDO GI was expecting a Uhaul store where I could get a ball I needed, buy had to drive to a parts store then back to Uhaul. The man who helped me was great, good attitude and helpful
Rick HI can't believe that the small unit that I rented only gives 4 miles per hour, I own semi-trailers (18 wheelers) and they give me 6 to 9 miles per hour, I did not appreciate a $9.50 charge for gasoline. Next time I will be renting elsewhere.
ALBERTO BBest location in central florida A+
Christian TYou'er doing good
Lakeisha J