Customer Reviews for Kitus Auto
(U-Haul Neighborhood Dealer)

Rating:

4.0

Great help getting everything for our move.

Rating:

3.0

The original location that I booked the UHaul rental was changed two days before our move. At first I was concerned because the location was further away from our apartment than I had hoped. However, the location worked out just fine. The lady at Kitu's was very friendly and helpful, and the check-in went pretty quickly. The 10 foot truck was a 2022 and very clean! The cab was quite comfortable as well.

Rating:

1.0

He wasn’t open at 9am when i got there in the hood when i got out of my Uber. I had to stand out in the hot sun to download the app and go through taking my wallet in and out of my pocket. I didn’t select the app version initially because I didn’t want to do it. I didn’t bring my gun since i thought i would be doing business in a safe place instead of on the out of a gate. I don’t work for you and should not have been forced to do a self check in or pay for another uber to get to another location. The truck would not initially move when i changed gears from drive to reverse. I didn’t leave the location until 10am which delayed my time and cost me money and aggregation with my moving help. I don’t plan to use U-Haul again because of this.

Rating:

5.0

Kai was awesome! So helpful and always there when I needed a hand. Thank you :)

Rating:

1.0

You had me drop a truck off at a random spot in the hood. Had it been a few hours later at night, that’s how people get mugged, carjacked, or shot. Terrible idea.

Rating:

1.0

Horrible service. Truck was not able to be picked up and they bounced me around due to computer issues

Rating:

1.0

It was in the hood and not a uhaul buisness location

Rating:

1.0

I was charged for more mileage/gas than I used. I have been a customer of UHaul before and this has never happened to me. I need to be contacted through my email asap.

Rating:

1.0

Run this U-Haul is a scammer