The original location that I booked the UHaul rental was changed two days before our move. At first I was concerned because the location was further away from our apartment than I had hoped. However, the location worked out just fine. The lady at Kitu's was very friendly and helpful, and the check-in went pretty quickly. The 10 foot truck was a 2022 and very clean! The cab was quite comfortable as well.
KIMBERLY S
Customer Reviews for Kitus Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
He wasn’t open at 9am when i got there in the hood when i got out of my Uber. I had to stand out in the hot sun to download the app and go through taking my wallet in and out of my pocket. I didn’t select the app version initially because I didn’t want to do it. I didn’t bring my gun since i thought i would be doing business in a safe place instead of on the out of a gate. I don’t work for you and should not have been forced to do a self check in or pay for another uber to get to another location. The truck would not initially move when i changed gears from drive to reverse. I didn’t leave the location until 10am which delayed my time and cost me money and aggregation with my moving help. I don’t plan to use U-Haul again because of this.
Marlan BKai was awesome! So helpful and always there when I needed a hand. Thank you :)
Tayla RYou had me drop a truck off at a random spot in the hood. Had it been a few hours later at night, that’s how people get mugged, carjacked, or shot. Terrible idea.
JEFFREY LHorrible service. Truck was not able to be picked up and they bounced me around due to computer issues
Anthony mIt was in the hood and not a uhaul buisness location
charles kI was charged for more mileage/gas than I used. I have been a customer of UHaul before and this has never happened to me. I need to be contacted through my email asap.
Brianna JRun this U-Haul is a scammer
Toni LHave separate office. Not in body shop.
UDAY M