Customer Reviews for KJ&E Stop N Go

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of KJ&E Stop N Go

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Terry N.
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This location, and the personnel that worked there, was very helpful, kind and very considerate, in regards to my rental. I did not get the lady's name, however, she was most helpful, and because of her, I will drive, past other U-Haul rental facilities, to deal with her. She was an older female black woman, very well dressed, kind, respectful, and very helpful. Feel free to contact me should you have ant questions regarding my experience. With Respect, Terry Norris

Naresh P.
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Customer did not leave a comment.

Donald S.
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Fix your website. Fix your website. Fix the time when the helpers come to when they're needed NOT when you wanna send them.

Edward C.
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The major reason I would not recommend this location was not with the adequacy of the facility or staff but its geographic location. Your reservation system changing my pick-up from a location 5 minutes from my home to one >30 minutes away in a rural setting when there are probably >5 locations within 15 minutes from my home. The location lost power and, to her credit, the agent diligently worked through having to use a phone for the first time to compete the check in.

JOHN P.
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Customer did not leave a comment.

Kathy R.
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I couldn't believe how dirty it was on the inside. When I opened the door to get in empty Gatorade bottles rolled out. The lady didn't bother to go out with me. The sun visor across the front windshield was still there and I folded it up and put it behind the seat. She never checked it for any existing damage or anything She couldn't get her printer to print my contact so I had to take a picture on my phone to have a copy. When I turned it in at my destination I explained all this there and they were understanding. I made my move safely though so at least all ended well. I have rented before and this was the worst I had ever ever seen on pickup.

Chris B.
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The inside of the trailer was not completely cleaned. I returned it much cleaner than I picked it up. I performed the online reservation, but it did not save me any time. There was confusion about where I was dropping off the equipment, how to pay (even though I used by CC online). It was not horrible, but the process could be improved.

Chip C.
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Customer did not leave a comment.

Tanner P.
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Alexis C.
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Rude customer service

Kenneth W.
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Customer did not leave a comment.

Tiffany W.
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Terrance W.
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Really nice people with great customer service and the BBQ they were preparing for their restaurant dinner customers smelled delicious. Wish I could have stayed for that.

brittany D.
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Customer did not leave a comment.

Lorenzo J.
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Store owner and employee was very rude to me. The business smells like 100 packs of smoked cigarettes. I could not breath in their building with the entire place smelling like smoke. Places of business should be smoke free. I tried to cancel my reservation but the store owner would not give me back my card and info. I dont appreciate doing business with this location. With their rude attitudes I would not recommend any Customer here...

PATTY W.
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The customer service was awesome! Knowledgeable and very cordial!

Angela T.
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Customer did not leave a comment.

Jerry A.
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Danny C.
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They way overcharged us

les T.
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John W.
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Hal L.
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WILLAIM H.
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Excellent customer service!

Holli M.
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Customer did not leave a comment.

Ronnie H.
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Staff knowledgeable helpful with anything I needed

Carl C.
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Customer did not leave a comment.

Buddy N.
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I reserved unit in Bolivar TN and when a person called they said I would have to pickup in Hendersonville, TN about 180 miles away. Got around to this location which was about 40 miles away. I reserved it about 2 weeks before and Bolivar had 3 on lot 5 days before my rental date. They told me I might to go pick one up. not there problem but UHAULs. These people were good like reviews.

Susan G.
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Customer did not leave a comment.

peter H.
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Customer did not leave a comment.

Birdie H.
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U Haul you need to get your crap together! We had reserved a 20' truck to help my mother move, we were sent our email that confirmed our reservation for a 20' truck at the location closest to us. We even spoke to a lady on the phone and she confirmed the 20' truck at that location! My mother and brother get to the location NO 20 FOOT TRUCK!! They only have a 15' the 20' truck was at a location an HOUR AWAY!!! She decided against it and came home. Was AGAIN CONTACTED THROUGH EMAIL SAYING THAT A 20' FOOT TRUCK WAS AVAILABLE! This time I went with my mother to the location and guess what happened.... NO 20 FOOT TRUCK!! AGAIN!!! We just ended getting the 15 Foot because at this point and with the time we had it was our ONLY CHOICE! This was ridiculous as long as uhaul has been around things like this shouldn't happen! I would say it was a mistake but I've read multiple other reviews and heard stories from people I know personally that have had similar things happen to them. I will never use u haul again and I will personally tell everyone i can to never use u haul. Your business can not be trusted!

Patrick J.
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Customer did not leave a comment.

Cheryl T.
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Very helpful and kind!

Dale T.
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Customer did not leave a comment.

WILLAIM H.
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Customer did not leave a comment.

Mario G.
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Andrew D.
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Owners were very friendly and helpful.

JARVIN W.
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Customer did not leave a comment.

Robert R.
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Paul R.
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Leanne R.
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I ORIGINALLY BOOKED TO PICK UP IN SOMERVILLE. I asked the guy on the phone 3 times if he was sure it was in Somerville. He assured me that it was. I checked my email and it was booked for Eads, TN. That would have added 40 miles. At 79 cents a mlie--no thanks!! I called and they said that there was nothing available for Somerville, so I settled for Oakland which still added 20 miles. I saw that there was a $50 guarantee that the rental would be available after booking, but I don't guess that giant run around qualified.

herbert H.
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Customer did not leave a comment.

Mathew B.
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Helen T.
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This was such a small store and in an out of the way location (but extremely convenient to me and our whole community!) that I was leary. But what a nice surprise! The woman and man (I am sorry I didn't get their names, I think they were the owners) were so extremely helpful in getting my truck in and the trailer parked (I am not the expert trailer puller, that was my husband. I was just returning the trailer.). I am looking forward to going back to eat lunch at their store!

Mark R.
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Customer did not leave a comment.

Robin G.
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This location was accessible all weekend which is a huge plus for them. Many locations not available except for Monday thru Friday, making it difficult for weekend moves.

Stephen W.
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The overall experience was horrible. The first place I had reserved did not have the truck so I was sent to a location further away. I called them to say I was on my way and when I arrived the person who could work the computer had gone to lunch. 40 minutes later with kids and family in the car she was still not back. I was able to complete the transaction over the phone but it turns out this dealer did not have the equipment I had reserved. I was sent to a third dealer even further away where we were very well treated. I lost 4 hours of moving time and had to pay for more miles on the truck use than I was promised. I was given one $50 dollar credit for the first dealer not fulfilling the agreement. It is hard to put into words how frustrating this day was for my family and me. I will never use U-Haul again and I will never recommend this company to anyone ever again. U-Hauls failures on these two attempts cost me time and money. It was not what we agreed to.

WILLAIM H.
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Excellent service!

Stanley S.
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If and when I will return to this location!!!

Tim T.
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I requested 24 furniture pads; they only had 5. I was STILL charged $20 for 24 pads. Total bullshit.

Lakesia A.
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Customer did not leave a comment.

Lynn C.
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Great experience, no issues.

Thomas S.
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Very happy with costumer service, and equipment performance! Great experience(:

Jennifer R.
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Customer did not leave a comment.

Steven S.
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Great Customer & follow up/follow through.

Chong Y.
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Merchant not knowing how to assist customers charged me some I requested no for and know wont refund my money back after stating that they will get my refund back and signed my receipt.

DENNIS B.
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Customer did not leave a comment.

Waren A.
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Kristen T.
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Lakeissha S.
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When I arrived to pick up my truck as registered 2 nights prior, the inside of the Uhaul was completed wet! I told the lady showing us the truck and she completely ignored me! I also told the owner at the counter who blatantly stated, 'we looked and there was no leak so it's probably just rain." I was completely floored. I had to use towels and my home in an attempt to soak up the water.

Jason F.
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Customer did not leave a comment.

Wanda O.
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Rental gas tank was st +/- 3/8 tank and was told that was what had to be in tank at return. Got 58 dollars in gas charges at turn in.

Floyd S.
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Customer did not leave a comment.

Sharon M.
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Customer did not leave a comment.

christi G.
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this place is really far out of town. I was renting in Arlington but had to drive out of the way to pick this up in Oakland.

DAVID M.
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Customer did not leave a comment.

Annette R.
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Customer did not leave a comment.

Karl S.
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linda G.
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Shela W.
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tim W.
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My entire experience from reserving, checking progress, picking up then dealing with changes while in route due to a break down of towing vehicle and changing delivery location. U-Haul coordinated new drop location in a professional expeditious manner. U-HAUL and everyone involved preformed in a Courteous Professional Outstanding manner and I thank You!

Olivia H.
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Customer did not leave a comment.

Linda B.
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Customer did not leave a comment.

John S.
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The folks at the store were very nice. They were a little hard to find.

Judy M.
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Customer did not leave a comment.

Ursula R.
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Have the booked and confirmed equipment ready, charge only for what the customer agreed to in the booking, stop the racial harassment of requiring that the customer hold his drivers license next to his head for a mugshot. Retrain your phone customer service, replace the regional manager because he thinks his job is only decorative.

Lee A S.
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Location/personnel very nice, just a sort of remote location and “scary.” for us out-of-towner folks. It rained unbelievably hard and the rain came in the truck and got some of my furniture and mattresses wet. We had a 3 Hour Drive and unloaded immediately so we noticed quickly and were able to dry off the furniture before it ruined. The trucks should seal better.

Ben B.
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Very friendly and helpful people

larrick L.
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Customer did not leave a comment.

Mark B.
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Small parking area, too far out from highway

Diane L.
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Customer did not leave a comment.

Kathryn L.
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Customer did not leave a comment.

marie F.
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Customer did not leave a comment.

Robert R.
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Super friendly. They made dropping off painless

karl W.
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Good people very friendly and appreciative of your business. Would highly recommend this location.

doug M.
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Customer did not leave a comment.

allan S.
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Customer did not leave a comment.

CARLOS M.
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Customer did not leave a comment.

Robert A.
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Overall experience was excellent,have used U-HAUL since the late 1960'S while moving between ARMY bases & all of my many moves since,have never been disappointed or had equipment problems,many thanks.

Brian H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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