Customer Reviews for KJ&E Stop N Go

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of KJ&E Stop N Go

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Jerry A. on

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Danny C. on

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They way overcharged us

les T. on

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John W. on

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Hal L. on

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WILLAIM H. on

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Excellent customer service!

Holli M. on

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Ronnie H. on

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Staff knowledgeable helpful with anything I needed

Carl C. on

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Buddy N. on

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I reserved unit in Bolivar TN and when a person called they said I would have to pickup in Hendersonville, TN about 180 miles away. Got around to this location which was about 40 miles away. I reserved it about 2 weeks before and Bolivar had 3 on lot 5 days before my rental date. They told me I might to go pick one up. not there problem but UHAULs. These people were good like reviews.

Susan G. on

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peter H. on

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Birdie H. on

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U Haul you need to get your crap together! We had reserved a 20’ truck to help my mother move, we were sent our email that confirmed our reservation for a 20’ truck at the location closest to us. We even spoke to a lady on the phone and she confirmed the 20’ truck at that location! My mother and brother get to the location NO 20 FOOT TRUCK!! They only have a 15’ the 20’ truck was at a location an HOUR AWAY!!! She decided against it and came home. Was AGAIN CONTACTED THROUGH EMAIL SAYING THAT A 20’ FOOT TRUCK WAS AVAILABLE! This time I went with my mother to the location and guess what happened.... NO 20 FOOT TRUCK!! AGAIN!!! We just ended getting the 15 Foot because at this point and with the time we had it was our ONLY CHOICE! This was ridiculous as long as uhaul has been around things like this shouldn’t happen! I would say it was a mistake but I’ve read multiple other reviews and heard stories from people I know personally that have had similar things happen to them. I will never use u haul again and I will personally tell everyone i can to never use u haul. Your business can not be trusted!

Patrick J. on

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Cheryl T. on

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Very helpful and kind!

Dale T. on

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WILLAIM H. on

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Mario G. on

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Andrew D. on

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Owners were very friendly and helpful.

JARVIN W. on

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Robert R. on

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No improvements at this location are necessary. I was treated with great communication, kindness and professionalism. I am very happy with the service I received.

Paul R. on

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Leanne R. on

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I ORIGINALLY BOOKED TO PICK UP IN SOMERVILLE. I asked the guy on the phone 3 times if he was sure it was in Somerville. He assured me that it was. I checked my email and it was booked for Eads, TN. That would have added 40 miles. At 79 cents a mlie--no thanks!! I called and they said that there was nothing available for Somerville, so I settled for Oakland which still added 20 miles. I saw that there was a $50 guarantee that the rental would be available after booking, but I don't guess that giant run around qualified.

herbert H. on

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Mathew B. on

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Helen T. on

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This was such a small store and in an out of the way location (but extremely convenient to me and our whole community!) that I was leary. But what a nice surprise! The woman and man (I am sorry I didn't get their names, I think they were the owners) were so extremely helpful in getting my truck in and the trailer parked (I am not the expert trailer puller, that was my husband. I was just returning the trailer.). I am looking forward to going back to eat lunch at their store!

Mark R. on

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Robin G. on

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This location was accessible all weekend which is a huge plus for them. Many locations not available except for Monday thru Friday, making it difficult for weekend moves.

Stephen W. on

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The overall experience was horrible. The first place I had reserved did not have the truck so I was sent to a location further away. I called them to say I was on my way and when I arrived the person who could work the computer had gone to lunch. 40 minutes later with kids and family in the car she was still not back. I was able to complete the transaction over the phone but it turns out this dealer did not have the equipment I had reserved. I was sent to a third dealer even further away where we were very well treated. I lost 4 hours of moving time and had to pay for more miles on the truck use than I was promised. I was given one $50 dollar credit for the first dealer not fulfilling the agreement. It is hard to put into words how frustrating this day was for my family and me. I will never use U-Haul again and I will never recommend this company to anyone ever again. U-Hauls failures on these two attempts cost me time and money. It was not what we agreed to.

WILLAIM H. on

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Excellent service!