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Demetria J.
Customer Reviews for KJV Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reservation was for 2:30 pm and was certified. No one showed up until 3:45 and then couldn't run the computer without calling someone to walk him through how to work it. Was after after 4:20 before I was able to hook up trailer. Very disappointing experience with the company representing uhaul.
Chris S.Being charged an extra $52 for gas when we left it at the same level as what we picked it up at was a bit much after spending over $2400 on the equipment.
Sharon G.Make sure wiring connections are in good working order.
Mark B.Rented a 15 foot truck got upgraded to a 26 foot truck without the rep telling me when she called with change of pickup location I made the reservation a week early to avoid this and was told the take reservations in order they come. I would take care of the customer I had already had inconvenienced by changing location if I had the correct size vehicle at that location. All staff extremely courteous and helpful at all locations.
Martha B.Update personal on drop off policies. Did not know customers were to check out rentals via online.
Kristin C.I had problems getting my truck and no one to help and U-Haul customer service lied to me.
Amanda M.Very friendly bunch of guys. A special call out to the ladies at the Nashville office. We had a few problems with the first pick-up location and it was quickly handled in a professional courteous manner. Hats off to the ladies at U Haul in Nashville.
Lucien L.