Customer Reviews for KM&J

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of KM&J

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Percy M.
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Customer did not leave a comment.

Dondria M.
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Elizabeth B.
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They made it easy to drop off after a long day. Thanks

DAVID L.
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Farag G.
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You are awesome.

Rhau-Chavis L.
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Awesome service

Rhau-Chavis L.
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Rhau-Chavis L.
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Rhau-Chavis L.
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Rhau-Chavis L.
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the equipment was very clean. thanks

trip F.
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trip F.
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trip F.
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sanitria E.
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Diane P.
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Alberto M.
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Keith R.
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Awesome service! I've rented many times and this was by far the fastest U-Haul dealer I've ever worked with.

Jeffrey K.
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Customer did not leave a comment.

Edward O.
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Kim was great!! She was super busy but took the time needed with me and got me going quickly. Very clean, professional location.

trip F.
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carlos K.
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NA

Fred L.
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Three guys hooked up my trailer & went WAY above & beyond in ensuring my lights were working properly. By far, the best service I've experienced with a rental company.

Sean K.
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Carl W.
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david N.
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Kim was very helpful and made the process very smooth for us. She was willing to go above and beyond to accommodate our requests. It was by far the simplest pick up and return of equipment process that I have ever been a part of.

STARLING J.
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Everything was great. Superb personal.

charles R.
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It's very difficult to find where trucks are to be Dropped off at this location. Parking is poor. When I attempted to tell the lady what was wrong with truck she just said ok and had an attitude that said I don't care. I will not use uhaul for a moving truck again and would not recommend it to others. Truck was well passed safe usage, rattled like it was going to fall apart, steering wheel had three to four inches of play in it, and numerous other issues.

linda L.
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Nothing. Our pick up date changed several times and Kim worked with us, stayed in touch with us and had the truck ready when we finally got ready for it. Kim showed us what a real professional she is. She is truly dedicated to her job. Highly recommend her.

Samuel M.
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This is a great location! Wonderful, friendly staff. Small, but very adequate lot. Would use again without hesitation.

Jennifer B.
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trip F.
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trip F.
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Emily H.
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EDWARD K.
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maryeve B.
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Kim is just the best to work with. Always a pleasure to do business with. I will miss her dearly. Always top notch service- and I am a very picky person.

William M.
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The representative was very helpful.

alec V.
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Drake P.
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Mark D.
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Dirty trailer. No masks used by staff. No masks required of customers. No social distance by staff or customers. Unacceptable. Ordered online but they could find no record.

trip F.
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trip F.
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Samuel R.
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Friendly customer service and a clean truck. Can't ask for much more.

Terron C.
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Andrew C.
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Bernice C.
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This will forever be my go to place if I'm ever in need of a U-Haul. It is also the only place that I'll be recommending. I was having a very challenging day when I called to inquire about a rental. Kim was patient, understanding, and extremely helpful. She provided outstanding service that I'm beyond grateful for.

Jon M.
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Customer did not leave a comment.

ROBERT R.
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nothing

Christy R.
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Kayla M.
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Miklos V.
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NA. Great service!

Todd J.
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trip F.
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Jerry H.
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mary D.
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Kim Moreland was exceptionally efficient at her job. She was most helpful and competent at her work.

Jason H.
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Brantley J.
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Amazing service. Kim and her staff are always professional and friendly

trip F.
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trip F.
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brittany D.
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Kim was above excellent . Very helpful about the ball we needed and hitch type . Went above and beyond getting us the trailer we needed for our needs .

trip F.
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Jennifer H.
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Friendly people, they were very helpful. Nothing needs to improve except they maybe could use a security officer there..

Jennifer H.
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Nothing...have some great people working there. Friendly and professional..

Keryn P.
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joe W.
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Kim was extraordinarily helpful.

trip F.
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Gerry L.
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James H.
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Everything was Great and the staff very friendly. Wouldn't change a thing

Nick N.
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I called the night before to reserve a trailer and got one no problem. Kim was extremely helpful and a ball of energy; got me in and out in about 20 minutes.

trip F.
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ADAM H.
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wendy W.
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Very helpful staff. Great service.

Lester C.
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They are not good at all on communication they wouldn't even return my call on a concern that they had lol.They need to have way better customer service and they are to slow getting reservations and contracts together.They also wouldn't let me drop the truck off at a closer location when I was done with it Uhaul suck overall I will not be using them again.

Andy S.
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This location is great, staff very knowledgeable and helpful

Angel G.
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trip F.
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trip F.
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trip F.
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Susan C.
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Great experience!

Holly E.
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The location is pretty easy to get to but there could be more signage to help those that aren't from the area. The lady that helps us get checked-in and hooked up was prompt and efficient.

Simon C.
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myron C.
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have used this location several times ..love them.

trip F.
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Hayden D.
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A little mix up on fuel in truck and they corrected. When I picked it up there was less than quarter tank and was supposed to be on full. No problem and everything worked out.

William M.
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Hunter P.
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Nice place

Brent H.
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trip F.
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trip F.
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MARION J.
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Nothing to improve on here ! Management and staff very professional and courteous. I would highly recommend this location to anybody that wants the most pleasant U-Haul experience they will ever have.

Jay H.
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Customer did not leave a comment.

Bailey W.
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I dropped off my uhaul in Brandon, MS at the Old Fannin location. I would absolutely NOT recommend that location. The lady that helped me was very rude and told me to park the uhaul in a spot barely big enough for a car. When I said it wasn't big enough, she got mad and argued, then told me to keep pulling back as I “definitely” had enough room, and I ended up backing in to a concrete post. A random man had to help me park it elsewhere and when I asked the lady again for help getting the trailer off of my hitch, she said she didn't know how to do that and went inside. The man again had to help me.

Kody B.
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Kyndris L.
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Check in was super fast and she was very friendly.. She made the process super fast and smooth! I would definitely recommend this location

trip F.
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Mary B.
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ssenteza K.
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Everyone there is awesome!

Shandon G.
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trip F.
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CATHY M.
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Wonderful online setup. Great customer service !

Brantley J.
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No reviews have been submitted for this location.

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